Love my duck umbrella! Customer service were super helpful when it broke and kindly offered me a new one. Obviously not ideal that it did break (after 18 months) but it's definitely the highest qualit... See more
Company replied
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Review summary
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Reviews shaping this summary
A genuinely gorgeous umbrella that is backed up by excellent customer service. Everything about the design and packaging is high quality and it has a very good heft to it. I needed to get in touch... See more
I've been eyeing this umbrella for a while and I'm so glad to have finally bought it ! It's the cutest umbrella ever with a lovely range of colours to choose from. The team is super helpful and respon... See more
I bought my first duckhead last year and unfortunately it recently broke under a very strong gust of wind. I don't blame the umbrella though as we were in the storm season. The customer support team... See more
Company replied
Company details
Written by the company
We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials. Our umbrellas are handmade using age old techniques adapted to our modern-day usage and built to last beyond the season. Our design ethos is simply that a well-made and fit for purpose umbrella can be both functionally useful and a coveted accessory cherished for many years.
Contact info
London, United Kingdom
- hello@originalduckhead.com
- www.originalduckhead.com
4.6
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great product, great customer service
I bought an umberella from the online shop but was concerned when it hadn't been delivered after several days. I phoned them to let them know it would have to arrive within the next 4 days or it will be late for my wife's birthday. It seemed it was lost somewhere with Royal Mail so they sent a replacement first class and it arrived in time.
Very happy with the service and my wife loves the umberella.
24 May 2022
Reply from Original Duckhead
Hi Rich
Thank you for taking the time to review us! We are glad to hear the present was delivered on time!
Best wishes,
The Original Duckhead Team
Reply from Original Duckhead
Hello Mehmet
Thank you for your order and for taking the time to leave us a review!
Regards,
The Original Duckhead Team
Never arrived
Unfortunately till this moment have not received my order. I have contacted you since 03/May with the issue and till this moment it is not resolved. I find it quite awkward for an order of 86£ to be delivered with a simple Royal Mail
7 May 2022
Reply from Original Duckhead
Hello
Thank you for taking the time to leave us a review. We are sorry to hear about your experience. We have contacted Royal Mail as we can see that the order has been delivered to your address, but unfortunately, we are still waiting for a response.
We appreciate that this takes longer than usual and we are sending you a new order with a different shipping provider, hopefully, you will receive it by the end of the week.
Thank you for your understanding and patience.
The Original Duckhead Team
It was a present so didn't open it but…
It was a present so didn't open it but looked pretty solid and a fun interpretation of an umbrella.
6 May 2022
Reply from Original Duckhead
Thank you for taking the time to leave us a review!
Cute but crappy quality
I ordered two umbrellas. One is faulty. I emailed ODH to find out how they are going t resolve the defective item they shipped to me. They are as silent as the duck head.
The umbrella is cute looking, but it is of poor quality, especially when it has a dodgy mechanism and they do not do anything to resolve the issue.
3 May 2022
Reply from Original Duckhead
Hello there
Thank you for getting in touch and for taking the time to leave us a review.
We are very sorry to hear about your experience and it's important we try to get this right for you. Please accept our apologies for our delayed response as our business was closed during the Bank Holiday.
I can see that our customer service has contacted you today regarding this and we will do our best to rectify this as soon as possible.
Please do not hesitate to contact us if you have any further queries.
Thank you,
The Original Duckhead Team
Just love this design and the quality.
26 April 2022
Reply from Original Duckhead
Hello there
Thank you for your kind words!
The ODH team
Sent umbrellas to my nieces in Canada…
Sent umbrellas to my nieces in Canada and received photos of two delighted little girls 7 days later. Terrific service!
17 April 2022
Reply from Original Duckhead
Thank you for reviewing us! We are happy to hear that!
Reply from Original Duckhead
Hello
Thank you for your feedback.
The ODH Team
I’m not quite sure how to accurately…
I’m not quite sure how to accurately describe what a perfect umbrella looks like. This is it, though. It’s perfect.
12 April 2022
Reply from Original Duckhead
Hi Hillary
We couldn't agree more. Thank you!
The ODH team
Reply from Original Duckhead
Hi Natalya
Thank you for taking the time to leave us a review, we appreciate it.
The ODH team
Reply from Original Duckhead
Hello
Thank you for your review! We appreciate it.
The ODH Team
Reply from Original Duckhead
Hi Sophie
Thank you for your kind words!
The ODH Team
Let It Rain
Due to shipping problems during pandemic times, my umbrella was late in arriving.. I received immediate support from Original Duckhead. Shortly afterwards, it arrived, in perfect condition. I love when it rains now. Thank you Duckhead Company!!
22 March 2022
Beautiful umbrellas
Beautiful umbrellas, they will make excellent presents for friends and family. First class service when I emailed with a query.
21 March 2022
Unprompted review
Classic umbrella I always wanted as a…
Classic umbrella I always wanted as a kid, and I finally found it and bought for my daughter. The build is incredibly sturdy, and I believe that it will last for years. I will buy another one for myself!
17 March 2022
Reply from Original Duckhead
Amazing review! Thank you!
Reply from Original Duckhead
✨🦆✌️☂️❤️
Thanks for attending to my email…
Thanks for attending to my email enquiries .Good customer service
11 March 2022
Reply from Original Duckhead
You are welcome. Thanks for the 5 star review!
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