The OS subscription service is super easy to sign up to and use, you can save all your routes and find ones people have already created. Downloading can take a while when they are big maps and it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordance Survey explorer maps are really great products and the offer of a free OS Map case when buying two maps was superb value. I already have one of these already but worthe getting a spare as thes... See more
OS premium mapping online and on the app is a great investment for a walker or cyclist. I use it to find and plan routes and for navigation. Clear detailed mapping as you would expect from OS. Some gr... See more
Company replied
Ordnance survey is always good and I have greatly appreciated the services they provide for many years. That said, recently on the app it doesn't appear to be saving the walks I have been recording. C... See more
Company replied
Company details
- Mapping Service
- also in
- Land Surveying Office
- Map Store
- Outdoor Activity Organiser
- Outdoor Clothing and Equipment Shop
About Ordnance Survey
Written by the company
- Enables customers to enjoy the outdoors.
- Supports government delivery of key policies and services.
- Helps businesses unlock efficiency through our location data.
Learn about Ordnance Survey's (OS) products and services below.
Exploring the outdoors
Make the most of your time outdoors and discover new places to explore using our range of outdoor products.
The OS online shop can cater for your outdoor needs.
Shop our best sellers!
OS Explorer & Landranger Paper Maps
Government and Public Sector
More than 6,000 public sector organisations across Great Britain use OS data for public good. From informing councils in the delivery of local services, through to helping emergency services navigate to the right door.
Find out how our datasets and geospatial services can benefit your Public Sector organisation.
OS for Businesses
Our location expertise and products can help support businesses across a wide range of sectors.
Our commercial network of over 2,000 Partners can help with bespoke location solutions, derived from OS data.
Need further help or support?
Contact info
Adanac Drive, SO16 0AS, Southampton, United Kingdom
- 03454 56 04 20
- www.ordnancesurvey.co.uk
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient
16 February 2026
Great mapping and easy to use app
Simple to purchase (free to mountain rescue teams) easy to use app and the usual great mapping
16 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Just an automatic renewal
This was just an automatic renewal, which I would expect to be fully automated. So do I compliment the computers?? Anyway, I was notified in time to make aa appropriate decision and the actual renewal seems to have gone through without a hitch.
15 December 2025
Reply from Ordnance Survey
Thank you for your 4‑star review. We appreciate your comments regarding the automatic renewal process. We’re glad to hear you received timely notification and that the renewal went through smoothly. Your feedback helps us continue improving our service.
Thanks for your continuous support and we wish you a lovely day!
a good/useful map centered where you wish!
rather expensive, but a very good product, you can have an OS map made centered on anywhere they cover! great!
11 February 2026
Brilliant I ordered on the afternoon…
Brilliant I ordered on the afternoon and was kept informed about delivery which arrived the next day. Congratulations also to Royal Mail.
The books are very interesting but have not had time to study them thoroughly yet.
16 February 2026
Great way to access Ordnance Survey Maps
Saves having paper maps for places you rarely visit.
13 February 2026
O/S mapping software is well worth the money.
Very happy with this software. I do lots of walking in a number of different areas within Scotland. Being able to access the software on my computer is much more convenient and cost-effective than buying paper maps. Paper maps also tend to become tatty and need replacing over time. The software also has useful facilities that are not available on paper Ordnance Survey maps
13 February 2026
Lovely book but…
Lovely book but just a bit bigger would make it easier for anyone without too good eyesight!
13 February 2026
Reply from Ordnance Survey
Thank you for your review and for the 4‑star rating. We’re pleased to hear you like the book, and we appreciate your comment regarding the size. Your feedback is valuable, and we will certainly take it into consideration for future editions.
Thank you for choosing us and we wish you a lovely day!
Reply from Ordnance Survey
Thank you for your positive feedback. We are pleased to hear that you found the offer valuable and that you hold our maps in such high regard. Your comments are greatly appreciated.
Thank you for choosing us and we wish you a lovely day!
Better than you think.
I found OS surprisingly useful. I was sore when they changed their buisness model without reimbursement of prior purchases. But after having significant issues with strava and alltrails and getting nowhere with customer services, I re tried OS, and its been fun and very useful.
12 January 2026
An easy and straight forward renewal of…
An easy and straight forward renewal of my subscription.
13 February 2026
Great for creating routes all around…
Great for creating routes all around the UK. Gives reassurance when you're out hiking in unfamiliar territory! Accurate.
13 February 2026
I do not like automatic Renewals with…
I do not like automatic Renewals with little option for me to intervene.
13 February 2026
Reply from Ordnance Survey
We are sorry and understand your concerns about automatic renewals.
We will investigate this and contact you on the email provided.
Thanks, and we will be in touch shortly.
auto renew
set on auto renew - That what happened - Auto renewed communication was great.
12 February 2026
Delivery was quicker than expected
Delivery was quicker than expected, my maps were delivered the following day.
Ordering was easy, once I had found the correct map.
12 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.