The OS subscription service is super easy to sign up to and use, you can save all your routes and find ones people have already created. Downloading can take a while when they are big maps and it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordance Survey explorer maps are really great products and the offer of a free OS Map case when buying two maps was superb value. I already have one of these already but worthe getting a spare as thes... See more
OS premium mapping online and on the app is a great investment for a walker or cyclist. I use it to find and plan routes and for navigation. Clear detailed mapping as you would expect from OS. Some gr... See more
Company replied
Ordnance survey is always good and I have greatly appreciated the services they provide for many years. That said, recently on the app it doesn't appear to be saving the walks I have been recording. C... See more
Company replied
Company details
- Mapping Service
- Land Surveying Office
- Map Store
- Outdoor Activity Organiser
- Outdoor Clothing and Equipment Shop
About Ordnance Survey
Written by the company
- Enables customers to enjoy the outdoors.
- Supports government delivery of key policies and services.
- Helps businesses unlock efficiency through our location data.
Learn about Ordnance Survey's (OS) products and services below.
Exploring the outdoors
Make the most of your time outdoors and discover new places to explore using our range of outdoor products.
The OS online shop can cater for your outdoor needs.
Shop our best sellers!
OS Explorer & Landranger Paper Maps
Government and Public Sector
More than 6,000 public sector organisations across Great Britain use OS data for public good. From informing councils in the delivery of local services, through to helping emergency services navigate to the right door.
Find out how our datasets and geospatial services can benefit your Public Sector organisation.
OS for Businesses
Our location expertise and products can help support businesses across a wide range of sectors.
Our commercial network of over 2,000 Partners can help with bespoke location solutions, derived from OS data.
Need further help or support?
Contact info
Adanac Drive, SO16 0AS, Southampton, United Kingdom
- 03454 56 04 20
- www.ordnancesurvey.co.uk
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easily navigated to the map I wanted
Easily navigated to the map I wanted, easy purchase and delivered well packaged in perfect condition 👌
11 December 2025
Quick easy experience with no problems…
Quick easy experience with no problems and prompt delivery of ordered product.
11 February 2026
OS digital and physical products are a…
OS digital and physical products are a joy to own and use, and represent fantastic value for money always. The level of service is always good in my experience.
18 August 2025
Excellent products with quick delivery
Excellent products with quick delivery. Where else can you buy trustworthy maps of Britain you can take out and about with an excellent website accompaniment
27 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great maps, difficult to link to the app.
Obviously the quality of the maps is second to none, my one gripe is that they don't make it easy to download the digital copy of your paper map to the app (it's hidden in an unintuitive place) because the app is much more built around getting you to pay for a subscription. To be fair, the subscription looks like good value as it covers the whole UK, but I just want specific maps on paper and to have the app as a nice little bonus, rather than being app-first.
31 December 2025
Reply from Ordnance Survey
We appreciate your feedback on our map quality and the app. We're happy to hear you find our maps second to none. We acknowledge your frustration with the digital download process and will review its placement for better accessibility. We appreciate you pointing this out and thank you.
Great app essential in the hills
1 December 2025
Pleased with the product and I think very good value
Purchase procedure was very easy and I like the product
2 February 2026
Good.and very friendly app
16 March 2025
Unprompted review
Reply from Ordnance Survey
Thank you for your feedback. We’re delighted to hear you find the app good and user‑friendly. If there’s anything we can do to improve your experience further, please let us know.
Feedback like yours encourages us to continue working hard to meet and exceed your expectations.
Very good service and ease of use.
14 March 2026
A really great institution well pleased…
A really great institution well pleased with every aspect of the service received The 'app' is brilliant.
29 January 2026
Very useful maps for footpaths etc.
Very useful maps for footpaths etc.
Not the easiest process to set things set up online
18 January 2026
Reply from Ordnance Survey
Thank you for your feedback. We are glad the maps are useful for finding footpaths.
We are sorry the online setup wasn’t as straightforward as expected — your comments will be passed on to help improve the process.
Thank you once again for choosing us and we wish you a lovely day!
Still not fixed the fault 3d flythro…
Still not fixed the fault 3d flythro does not work using safari on an MacBook air. This review is written on 12/03/26 10 months after being reported.
9 May 2025
Reply from Ordnance Survey
Hi Peter
Thank you for your review, and we're sorry for any negative impact this has on your use of our OS Maps website and app. We will investigate this and get in touch with you on the email address provided shortly.
Disappointed with bespoke map but probably my fault
Ordered a bespoke map. Not the easiest of processes and I clearly got it wrong because the map I received is in a scale so small it is pretty much unusable. My fault, I assume, but I wouldn't bother again.
12 March 2025
Reply from Ordnance Survey
Hi Chris
Thank you for taking the time to leave us a review.
We're sorry the map's scale wasn't suitable. We'll review our process to see how we can better assist customers in making their bespoke map choices, especially in regards to the scale chosen. Thanks for your feedback.
Love the App
5 January 2026
Use OS maps to find different walks for…
Use OS maps to find different walks for my dog. They have never let me& dog down. Have been using the maps for a long time now.
Always reliable
11 February 2026
Hannah was really helpful and allowed…
Hannah was really helpful and allowed me use my voucher code, clear instructions about how to cancel my Apple Pay subscription.
13 February 2026
Fast delivery
16 February 2026
excellent product/service and still improving
excellent product/service already, and yet continually improving
23 January 2026
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