OrangeWebsite.com - Iceland Web Hosting Reviews 272

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Our team is with Orange since 2019. During all these years we opened dozens of tickets to get support. In all the cases they were extremely quick, helpful and polite. Especially the head of the compan... See more

Rated 5 out of 5 stars

This is the best host I have ever dealt with, and I have used a half dozen. Definitely the fastest, most thorough, and most user friendly tech support I have ever encountered. Their professionalism an... See more

Company replied

Rated 5 out of 5 stars

OrangeWebsite deserves 10 stars as far as I am concerned! I have been a client for many years and I have never once been let down. Their support team is second to none! They always go above a... See more

Rated 2 out of 5 stars

2FA didn't work, it got disabled twice and when I reported it, I got referred to the instruction page. I was also able to avoid 2FA by clicking through from the main page. Email redirect also disabled... See more

Company replied

Company details

  1. Web Hosting Company

Written by the company

We are an Iceland-based freedom of speech web hosting provider. Our mission is to provide everyone in the world an equal opportunity to publish their words freely without being harassed or censored. The services we offer are specifically designed for people who are concerned about security and privacy matters. We have been rapidly growing to become one of the leading web hosting providers in the country. We have clients from over 100 different countries around the world as of 2024. We have learned in the past how difficult it is to find a good web hosting provider. Therefore, we want to make things differently from our peers. At OrangeWebsite, we respect our clients and co-workers and we always deliver what is promised. We have strict policies regarding the hardware lifecycle and we never use obsolete or out-of-date software. All of our services come with a full satisfaction guarantee.


Contact info

4.1

Great

TrustScore 4 out of 5

272 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fastest customer service I ever experienced

Every time I need help Orange will literally respond within minutes sometimes, doesn’t matter what time of the day I always somehow get a response and solution almost immediately, amazing people to work with.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and support

I had a great experience with Orange Website. The support team was fast, polite, and very helpful. Everything was handled smoothly, and the communication was professional throughout.
Highly recommended!

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Host for Online Freedom

OrangeWebsite has been awesome so far. Their support got back to me super fast and helped me set up my site with zero drama. I really appreciate how they actually back free speech and censorship resistance, none of that typical corporate BS where content gets controlled or censored because of internal narratives or triggered egos. It’s great to find a host that stands for something meaningful, instead of just chasing profits and screwing people over. I really appreciate what they’re about and how easy they made everything. Being based in Iceland is a huge bonus, because their free speech laws are so much more lenient than in the States or other countries. Their plans are transparent, and really don't centralize power too heavily like the others. Their WordPress plan might not be the best fit if you want full control or are on a budget, it offers some conveniences but costs more and gives up a lot of control compared to their regular plans. If you care about online freedom, these are the guys to go with.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I appreciate the excellent & prompt service. I've been using it now for 6 years and it's always been great & good value, thanks !

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and Professional Account Support

I recently sought customer support from Orangewebsite.com (IceNetworks Ltd.) regarding issues with my account email and security passphrase.

The entire process, from submitting the support ticket (#897039) to the final resolution of the issue, was very smooth. Their responses were prompt and clearly explained the relevant policies, helping me clarify my initial misunderstanding regarding the "passphrase" setup during registration (where I mistakenly set a question instead of an answer).

The customer service team demonstrated great patience and professionalism. They not only successfully updated my account email address but also assisted me in resetting my security passphrase. The entire resolution process was highly efficient.

I am very satisfied with the services and support they provided. I highly recommend their professional service.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

One of the best support systems

In all honesty, Orangewebsite has one of, if not the best support systems I have ever interacted with, In terms of both fast replies and also helpful feedback's.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Great for adult website hosting

I’ve had an adult website hosted through Orange for a few years now and I am overall satisfied with them. They reply promptly if I ever have an issue, and their prices are pretty competitive. I have the platinum hosting plan and SSL certification through them. I did have some confusion pertaining to renewing my SSL but they were able to clarify that I needed to renew it myself by clicking a verification link through my CPanel email inbox in addition to paying to renew it. Besides that hiccup I don’t have any complaints regarding their services. Originally my website was reported and taken down by several US website hosts. Since switching to Orange I have not faced any issues with website removal issues!

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Beware: OrangeWebsite Supports Fraudulent and Criminal Content

I am utterly appalled by the practices of OrangeWebsite.com. This company blatantly allows fraudulent and defamatory websites containing criminal content to operate on their hosting platform. When contacted about these egregious violations, they outright REFUSE to take action and remove such harmful sites, showing a complete disregard for ethics and the law.

Their negligence in permitting these websites to continue is not only irresponsible but deeply troubling. It is clear that OrangeWebsite prioritizes profit over any sense of accountability or integrity. I would strongly advise anyone to stay far away from this company unless they are comfortable supporting a platform that enables and protects cybercriminals and scammers.

Do not trust this hosting provider. They are complicit in hosting malicious actors and refuse to take responsibility when it’s brought to their attention.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support

Excellent web hosting and domain name company! What separates them from the bigger companies is the customer support. They reply quickly and do everything they can to get any issues solved. Highly recommend!!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best Website Hosting Company

While this company may cost a little more than it's competitors what you get with it is an unparalleled respect for freedom of expression and speech, something most other domain hosting services only pretend to have under the context of "as long as it isn't offensive speech". Of course what they mean by this is, "as long as your website is part of the preapproved media narrative then it is allowed". With OrangeWebsite.com rest assured your website is safe from malicious attacks and lies and slander. Unless you want to host porn, which is filth and garbage that should be eradicated, you should have nothing to worry about with OrangeWebsite

On top of that, you get customer service that is unrivaled. You will get answered promptly. There is no wait 1-3 days for a response. I think the very longest I have waited for a reply is two hours and that is because they had to sort out some technical stuff, but usually your initial question is answered within 15-20 minutes, and sometimes I have had it answered within 3 minutes. They are always polite and courtesy and on point with their customer service.

Words simply cannot describe how amazing their customer service is. Anyone who claims to have bad experiences with their customer service, I genuinely do not believe you.

I proudly recommend this company over the other popular names. Pay the little bit extra and feel safe knowing you have true free speech and customer service that is simply unrivaled.

26 August 2024
Unprompted review
Rated 2 out of 5 stars

2FA didn't work

2FA didn't work, it got disabled twice and when I reported it, I got referred to the instruction page. I was also able to avoid 2FA by clicking through from the main page. Email redirect also disabled after setting up. Bizarre confusion over payments. Any attempt to make payment generated a receipt which got added to the money owed.

1 March 2024
Unprompted review
OrangeWebsite.com - Iceland Web Hosting logo

Reply from OrangeWebsite.com - Iceland Web Hosting

Dear Frogmonster,

Unfortunately as we don't know who you are as client as we offer anonymous signups we can't exactly reach out. We'll attempt to address the situation here below.

* 2FA didn't work
The 2FA does work, and many of our clients use it. We can confirm that the Two-factor authentication on cPanel will only be disabled if you disable it, the instructions page which you are referred to is our Knowledgebase and it has a much better explanation on the procedure. Regarding being able to avoid the 2FA from the main page (Client portal), this is because it uses the cPanel's SSO (Single Sign-on) system. You can however enable 2FA on your Client Portal as well to prevent that. Unfortunately this is how cPanel SSO is built, it is built to bypass the 2FA as a trusted owner access, so you can add the 2FA to the client portal to avoid that.

* Email Redirect
Email redirects do not just disappear or disable after setting up, the way they disappear most of the time is when a client has a Shared hosting account (cPanel) but then he ends up going to his Client Portal and manage the DNS there, clicking "Email Forwarder/Url Forwarding" and adding some values there, when you do so you will update the nameservers away from the Shared hosting nameservers. Unfortunately the only way to tackle this issue is to reach out to support.

*Bizzare confusion over paynment
This one is common, you simply clicked Invoices > Add Funds and generated invoices which you can pay to add to your credit line, any invoices outstanding will be automatically generated. If you however click the Add Funds, it is a tool in WHMCS that allows clients to credit their account accordingly and the system does not distinquish between the two so it will notify you that you haven't paid the funds invoice for your convenience. You can always reach out to support to cancel unwanted Add funds invoice you may have created.

I urge you to reach out to Support and we can look more into this situation, I can assure you that all of these things will have an answer to them.

Rated 5 out of 5 stars

Excellent Customer Service

When I had a question late at night, I contacted the customer service team. They responded in one minute! That is the fastest customer service I have come across. In that response, the representative provided just the right information I needed.

1 August 2024
Unprompted review
OrangeWebsite.com - Iceland Web Hosting logo

Reply from OrangeWebsite.com - Iceland Web Hosting

Thank you kindly for the words, we have a true 24/7 service so responding within a reasonable timeframe is what we do. We are very glad to know that we're up to par with your expectations :)

If there is anything else you need assistance with you can always open up a support ticket to our team any time of the year.

Rated 4 out of 5 stars

went above and beyond

there was an issue going on, and these guys went above and beyond to help me find the real solution.

i think this domain vendor is trustworthy, especially since its from iceland. you can obv get cheaper domains from the US but, idk, i think its more worth it to invest in a company like this that will help you no matter what.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

These guys are awesome-sauce

These guys are legit. It's a little pricey but it's worth it when you see the support you get, the performance, and the insights they provide.

I'm a real monkey when it comes to all this hosting stuff; all I can do is fiddle around with a website builder.

I got the Emerald package for Wordpress to host my semi-busy Woocommerce site. It's been really easy to migrate my service from my previous hosting provide. They were extremely helpful making sure all my ducks were in a row so there was limited downtime and loss of orders/customers.

These guys are awesome. Thank you OrangeWebsite!

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing - a company that actually cares!

I have been with this host for years and they have always been brilliant but this time they went above and beyond any expectations. The customer service is amazing. You get personal responses rather than just automated and they really care. They won't stop until the job is finished and the customer is 100% happy.

Highly recommend for all things. Don't hesitate putting your business with them. They will take care of it like family!

4 June 2024
Unprompted review
OrangeWebsite.com - Iceland Web Hosting logo

Reply from OrangeWebsite.com - Iceland Web Hosting

Dear David,

Thank you kindly for the review, your case was a tough one.

We are very glad that it turned out the way it did in your favor. We've not had that come up before as this was a pretty niche problem with an .SE (Swedish Registry) domain extension and felt a bit helpless where this was reliant on a 3rd party coming through. However we're glad they finally came through in the end so that we could do our part.

But all is well that ends well and your review is highly appreciated. If you need anything else you can always reach us through our ticketing system.

Best Regards,
Orangewebsite.com

Rated 5 out of 5 stars

There outstanding support is available 24/7

It's great knowing that I can create a tech support ticket at any hour, day, and even on holidays. There's always someone to respond to my questions big or small whether it has to do with a simple billing request or fixing something with my WordPress site. They even walked me through several ways to increase my website performance and explained in clear English my questions regarding different domain extensions and their requirements. It's not just the price of hosting and domain registration, but it's the whole package. In my two decades of experience, they are definitely at the top of my list, and the hosting company I recommend most to my friends and clients.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Support!

I recently signed up with Orange Website and added three websites to my hosting plan.
After a week or so, I realised I needed a more powerful setup and the Orange Website support team migrated all my websites and files to a faster server dedicated to Wordpress websites.
So far, the support team have been fantastic, they are quick to reply, they offer great advice which is easy to understand and have checked in on several occasions with me to ensure everything is running smoothly and that Im happy with the service.
So far, I can't fault this company and I look forward to being with them for many years.

3 June 2024
Unprompted review
OrangeWebsite.com - Iceland Web Hosting logo

Reply from OrangeWebsite.com - Iceland Web Hosting

Dear Paul,

Thank you kindly for your review, we're glad that your site is up and running on our Wordpress solution to your liking. As always you can submit a support ticket if there is anything, we're here 24/7.

Best greetings,
Orangewebsite.com

Rated 5 out of 5 stars

Web hosting perfect for beginners and small business

I've been using Orange for a decade. They are a perfect web hosting partner for a small business like mine. Privacy orientated, personal service from real people, up to date infrastructure and software.

1 June 2024
Unprompted review
OrangeWebsite.com - Iceland Web Hosting logo

Reply from OrangeWebsite.com - Iceland Web Hosting

Dear Digital,

Thank you for your review, a decade is a long time, we're thrilled to know that you have liked our service enough to stick around for a decade. We remain steadfast to our privacy concerns as well as personal advice via our ticket board. If there is anything at all you need, you know where to find our support :)

Best Greetings,
Orangwebsite.com

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