Oradell Reviews 4

I hope it will help you to make your life better!

Don’t go there if you have a sick pet. This is not a hospital — it feels like a money trap for you and your pet. They are not going to help; instead, they will keep billing you, and you may end up with significant debt while struggling to get care. Communication is extremely poor, and it is nearly impossible to find a doctor willing to work with you if problems arise. If your pet is seriously ill, consider another local animal hospital, veterinary clinic, or emergency facility in Paramus.

Our experience with the oncology department during our dog’s cancer treatment was very difficult and ultimately disappointing. During such a stressful time, we expected clear communication, guidance, and support — but that was not what we experienced.

It was very difficult to reach anyone by phone, and even when appointments were scheduled, it was unclear if we would actually see a doctor. Appointments could be denied or canceled without explanation, which added to the stress.

The financial side of the process was overwhelming. Treatments were extremely expensive even we have a good pet insurance and we encountered billing issues that made an already emotional situation even harder.

Every pet owner wants the best care possible for their animal, especially during a serious illness like cancer. Unfortunately, our experience did not meet those expectations.

I strongly encourage other pet owners to research veterinary hospitals and treatment options carefully before making a decision. There are many dedicated and compassionate veterinarians out there, and I hope everyone finds the care and support their pets deserve.

This review reflects our personal experience.

In October 2022, I came to this hospital with my 15 year old dog. He needed an ultrasound that I wanted to get done asap. Earlier that night we had gone to a different animal hospital, but unfortunately their ultrasound tech was on vacation for the week. They recommended Oradell if I wanted to get the ultrasound done the same night, and of course I wanted to make sure my fur baby was ok. At that point his condition seemed very serious and we were not sure if he'd make it. We were in the waiting room at Oradell waiting for my dog to be seen throughout the night, and this is no exaggeration. We got there before midnight and left after 6 am. The woman at the front desk was extremely rude. When I inquired with her why pets who came in hours after us were being seen before us, she responded that their pets' condition were more serious than ours. When I pointed out that at this point, my dog's condition did indeed seem very serious and we would not know the severity until further testing, she apologized. The techs were nice enough, but the hospital wanted to keep my dog for an additional night which was completely unnecessary, and I declined. I paid $1,722 for my visit. Now in June 2025 I received a notice in the mail that I was being SUED by the county court for an unpaid balance at the hospital of $344. I was shocked and have never received a notice like this before. I reached out to Megan in customer support (via email), but she was unprofessional and very unpleasant to communicate with. THIS HOSPITAL IS A NIGHTMARE!

only about the money for them. They will not own up for their mistakes. Megan, client relations, is awful.

We are so grateful to all the people at Oradell Animal Hospital. In the past we have really only used this facility for emergency care, but they are now our number one choice for all our pets needs.
For some context, the last 30 years or so we would go to our local veterinarian office (we'll refer to them as "M") in Elmwood Park for everything. However, post covid, we saw a lot of change at M, and the only person we found we could rely on was the long time staff member "P." She's an angel.
When our beloved 13 year old lab mix recently had issues that gave us concern, we tried to get some answers at M and requested a specific test be done, which they took our money for and said they would do. When we called to follow up, it turned out they didn't do the test we asked for, and told us to go immediately to the emergency room.
We took our boy to Oradell and they were amazing in their care. From the intake forward we were always kept looped in on what was happening and they checked in with us at all hours as we requested. They anticipated our needs, showed sincere concern at every stage, and did their best to make us as comfortable as possible.
He was in for a little over three days and they did everything they could for him. The last night of his stay they called us and discussed options. We decided to do one more transfusion and see in the morning how he was.
The next morning came, but he wasn't getting better. At that point we knew we had a hard decision to make, and all the people at OAH were so supportive and comforting. They helped us get him home so he could have a peaceful passing surrounded by his loved ones.
Among the amazing people we met were his primary care team of Doctors' Kristen DiSiena, Pamela Fettig, and Kristi Gannon. We are so grateful for their compassion and assistance through this very hard time.
Now please don't misunderstand, I am not blaming M for his passing. On the contrary, as I write this, I am still struggling with my own feelings of guilt that maybe I could have done more or maybe acted sooner and he would still be here. That's my struggle.
What IS most important is how much we trust the people at Oradell Animal Hospital and how grateful we are to them.
Absolutely a great place to take your beloved pet.