Optimale Reviews 

1,028
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Customers frequently mention that the medical staff and dedicated doctors are extremely professional, highly understanding, and genuinely supportive during their ongoing treatments. Many individuals deeply appreciate the straightforward process, the reliable advice, and the wonderful positive benefits experienced over time. Some reviewers were not happy with slow response times, communication gaps, and significant administrative delays in receiving essential blood test results. A few other people also felt that customer support can be very difficult to reach, leaving paying patients waiting weeks for replies to important medical questions and concerns.

What people talk about most

Service

Clients share ambiguous opinions on service, with some reviewers praising the straight forward and patient... See more

Staff

Consumers find staff to be positive, highlighting that the doctors are great, supportive, and always on hand... See more

Customer service

Customers consistently note mixed experiences with customer service, as many reviewers report being ignored... See more

Response time

People report negative experiences with response time, noting that emails are frequently ignored for weeks... See more

Product

Users describe mixed experiences with the product, noting benefits like restored energy and purpose alongside... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I’m happy with my experience with Optimale. At times, customer service can be a bit slow and processes take longer since you don’t usually speak directly with your doctor but instead go throu... See more

Rated 4 out of 5 stars

I recently had an issue that needed resolving quickly, and Mark, one of the Senior Patient Experience Specialists at Optimale, was outstanding. He arranged everything promptly and handled the situatio... See more

Rated 5 out of 5 stars

Very helpful staff, no nonsense approach to correcting low T levels and mitigating the symptoms related to. Brain fog and the related stresses, nearly put me in the ground. Other symptoms pul... See more

Rated 5 out of 5 stars

Great service, the doctors are supportive and listen to you. If you are a male struggling with energy, weight gain for no reason, low libido but don’t know why get your testosterone checked, it will b... See more


Company details

  1. Medical Center
  2. also in
  3. Diagnostic Center
  4. Doctor
  5. Medical Clinic
  6. Medical Office
  7. Specialized Clinic

About Optimale

Written by the company

Why trust Optimale

  • 🥇 Highest rated UK TRT company
  • 🇬🇧 UK doctors & pharmacy
  • 📞 Ongoing doctor support
  • What we do

    We help men who are struggling through life with Low Testosterone, to get tested and get treated by UK GMC Doctors. Get your life back with Optimale today, and feel great again!

    Optimale is a regulated healthcare provider and medical clinic, registered in the UK with the CQC (Care Quality Commission)

    Our mission is to improve the lives of men and their partners by making high-quality healthcare from top doctors accessible and convenient.

    We are the number 1 rated TRT clinic in the UK and we are proud of our reputation for providing the highest quality service, at a very reasonable price.

    Contact us today and we would be happy to talk to you about any symptoms you have, and help you evaluate whether treatment might work for you.

    Shop Blood Tests Low Testosterone Check What is TRT? Contact Us

    Contact info

    3.8

    Great

    TrustScore 4 out of 5

    1K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 53% of negative reviews

    Typically replies within 24 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    3.8

    All reviews

    (1,028)

    33 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 1 out of 5 stars

    Did first test at £35 and then with the…

    Did first test at £35 and then with the results that I got which was pretty quick after sending it off to them, I was told I need to do more detailed blood test costing £65 before I can be considered. Just a clever scam.

    2 May 2025
    Unprompted review
    Optimale logo

    Reply from Optimale

    Hello there,

    I am sorry for any confusion caused regarding our testing requirements.

    As per UK regulations, we require two testosterone tests. The second test not only confirms the initial low result but also includes a more in-depth general health check prior to commencing treatment.

    Please do let me know if you have any further questions.

    I Look forward to hearing from you,

    Amy | Patient Experience Team

    Rated 3 out of 5 stars

    Very long winded to re-order and seemed…

    Very long winded to re-order and seemed to be a slow response to emails

    29 May 2025
    Optimale logo

    Reply from Optimale

    Hello David,

    Thank you for sharing your review.

    I’m sorry to hear that you’ve experienced a delay in receiving a response, and I apologise if the ordering process hasn’t been clearly communicated. I’ve sent you an email to confirm this.

    Please don’t hesitate to get in touch if you have any questions.

    Best,
    Optimale

    Rated 4 out of 5 stars

    Expensive but works

    While I think its a bit expensive, the result after 4 weeks has been pretty impressive. I got better energy, better libido, amazing erection, anxiety pretty much completely gone, foggy mind significantly improved. Service quality is also good.

    21 May 2025
    Rated 5 out of 5 stars

    Very professional & caring company

    Very professional & caring company. I’ve been with Optimale for 4 years & will continue long term regarding my TRT therapy. It’s always a pleasure to have my 6 monthly meet-up with my consulting Dr & I feel in safe hands.
    Being a health care professional myself, I know I’m in the best place to put my trust in people with the same duty of care that I hold myself too.

    22 May 2025
    Rated 1 out of 5 stars

    Took the first test and was told I have…

    Took the first test and was told I have low testosterone. This prompted me to take the second more expensive test to be told my levels were perfectly normal. The first test is just a scam to get you to spend more money.

    6 May 2025
    Unprompted review
    Optimale logo

    Reply from Optimale

    Hello Mr Py,

    I am sorry for any confusion caused by the differing testosterone results. There are several factors that can influence testosterone levels.

    I’ve just sent you an email explaining the possible reasons for this variation, along with the suggested next steps.

    Please do let me know if you have any questions following this.

    I look forward to hearing from you,

    Amy | Patient Experience Team

    Rated 4 out of 5 stars

    Been with optimale 6 months now

    Been with optimale 6 months now. Really helpful. Doctors are helpful. Been a bit of a roller coaster getting my hormones in check. But once they were I wish I’d of gone with them sooner !! Had an apointment last week an found it really easy to speak to them

    9 May 2025
    Unprompted review
    Rated 5 out of 5 stars

    Customer service standard all organisations should strive for!!

    I have been a patient with Optimale for over a year now and I cannot express how good the customer service has been during this time. Nothing is ever a bother and they have always gone above and beyond to ensure I am both, looked after and that the agreement works for both of us. Izzy in the patient support team has been incredible and has always listened to me as both a patient and a customer and I cant thank her and the team enough. Keep doing what your doing Optimale.

    2 May 2025
    Unprompted review
    Rated 1 out of 5 stars

    Refusal to dispatch medication when prescribed and paid for

    I’ve been a patient for a number of years but over the past 12 months their service has become very poor. At the time of writing I’ve been waiting 3 weeks for the to dispatch medication that I have been prescribed by them and that I have paid for. During that time I’ve been repeatedly sent automated email responses and told I need to purchase more and more blood tests at between £60-80 each. I currently spend over £130 per month on their service but I’m unable to get medication sent to me when I order it. There are better providers in this increasingly competitive market.

    22 April 2025
    Unprompted review
    Optimale logo

    Reply from Optimale

    Hi Steven, thank you for the review and apologies for the inconvenience around medication dispatch. We have a strict policy on up to date tests to ensure patient safety, but I know this can sometimes cause a lot of frustration. I know that Scott had a chat with you last week and hopefully in future we can ensure prompt delivery of medications based on your external testing.

    The Trustpilot Experience

    Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

    Learn about Trustpilot’s review process.

    Here are 8 tips for writing great reviews.

    Verification can help ensure real people are writing the reviews you read on Trustpilot.

    Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

    Take a closer look