Genuine product, arrived in a few days. Only minus: UPS demanded a signature from me, myself and I at home delivery. My wife wasn't even allowed to sign while I was not at homd. After negotiating she... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with my purchase and glasses! Great communication and with live pictures to see how the lense color looked on frame. The shipping times were surprisingly quick and even contained some extra... See more
Company replied
Even though my concerns about the initial delivery date just bounced off the AI, once a human took over the case, I got proper updates, and the product finally arrived just one day late. The packaging... See more
Company replied
Bassol Optic and its team are the simply the best! SUPERB collection of frames and staff that truly care abut getting it right. I have probably purchased a half-dozen pairs of glasses with progressiv... See more
Company replied
Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bassol Optic
Thank you so much for the amazing 5-star review! We are absolutely thrilled to hear that we are the best online optic shop you have ever used. 👌⭐⭐⭐⭐⭐
We truly appreciate your support and hope you enjoy your new eyewear! 😎
Reply from Bassol Optic
Thank you so much for the feedback! We are thrilled to hear that your order was delivered very quickly.
Enjoy your purchase, and thank you for choosing Bassol Optic! 😎
Reply from Bassol Optic
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with both our products and our customer service. Your support means a lot to us. Thank you for choosing Bassol Optic, and we hope to see you again soon! 🙏🏻
Everything is as described and fast
26 June 2026
Reply from Bassol Optic
Thank you so much for your great review! We are thrilled to hear that everything arrived exactly as described and that you enjoyed our fast service. We appreciate your trust in Bassol Optic and hope you enjoy your new glasses!
Inconsistent service and fees
Inconsistent shipping times for different glasses, and was charged an extra 49CHF from UPS upon arrival for one of the glasses and not the other. One pair took 2 weeks to ship and I was not notified about the reasons for delay.
26 June 2026
Reply from Bassol Optic
Thank you for sharing your feedback with us, and we sincerely apologize for the inconsistency you experienced with your orders, the shipping delay, and the unexpected customs charges.
To clarify the points you raised:
Shipping Delays: While many of our products are in stock and ready to ship, some models must be ordered directly from the manufacturer, which can occasionally cause unexpected delays. We always strive to keep our customers informed, and we are very sorry that we failed to notify you in this instance.
UPS Charges (Customs/Duties): Because we ship from Spain (EU), orders sent to Switzerland are subject to local Swiss VAT and customs clearance fees upon arrival. These charges are collected by the courier (UPS) on behalf of the Swiss government. The difference in charges between your packages usually depends on the declared value of each specific item or how they were processed at the border.
Thank you for your patience as we work to improve our service.
Fast shipping and good pricing👍
26 June 2026
Reply from Bassol Optic
Thank you so much for your feedback! We are delighted to hear that you were happy with our fast shipping and good pricing. We always strive to offer the best value and speed to our customers. Enjoy your new glasses and thank you for choosing Bassol Optic! 👍
TOP!
I ordered from Cyprus. It was here in 3 days. I was very very anxious because i never ordered before from this site, but turns out that this was the best decision. Very fast delivery, and -170€ euros than the price here! Check first before you order that it says they have it in stock**
3 July 2026
Unprompted review
Reply from Bassol Optic
hank you so much for sharing your experience! We completely understand that ordering from a new website for the first time can make you feel anxious, but we are thrilled to hear it turned out to be the best decision.
It is amazing that your order arrived in Cyprus in just 3 days and that you saved €170 compared to local prices! You also gave an excellent tip to future buyers: checking the "In Stock" status is indeed the best way to ensure a super fast delivery.
Thank you for choosing Bassol Optic, and enjoy your new glasses! We hope to see you again soon.
Quality and price of glasses are the…
Quality and price of glasses are the best. Very fast and prompt delivery.
25 June 2026
Reply from Bassol Optic
Thank you so much for your kind words! We are delighted to hear that you are happy with the quality, price, and fast delivery of your glasses. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Took the plunge to order from this…
Took the plunge to order from this website for the 1st time. Was a bit hesitant for a while before decided to take the risk. However, it has been great experience with the speedy delivery, item is nicely wrapped and protected from damage. Great Price as well.
25 June 2026
Reply from Bassol Optic
Thank you so much for taking the plunge and placing your first order with us! We completely understand that ordering from a new website can feel like a risk, but we are absolutely thrilled that you had a great experience.
It is wonderful to hear that you enjoyed the speedy delivery, the great price, and that your item arrived nicely wrapped and well-protected. We appreciate your trust in Bassol Optic and hope to welcome you back again soon!
Reply from Bassol Optic
Thank you so much for your comment! We are thrilled to hear that you enjoyed both our great prices and our excellent service. Your satisfaction is our biggest reward. Enjoy your glasses and we hope to see you again soon at Bassol Optic!
Reply from Bassol Optic
Thank you so much for the highly recommended review! We are absolutely thrilled to hear that everything was great with your experience. We truly appreciate your support and trust in Bassol Optic, and we hope to welcome you back again soon!
Delivery communication was not optimal…
Delivery communication was not optimal ..otherwise to be recommended
25 June 2026
Reply from Bassol Optic
Thank you for your feedback and for your recommendation! We are glad to hear that, overall, you had a good experience with us.
However, we are truly sorry to hear that the delivery communication was not optimal. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve our service. We will share this with our logistics team to ensure we keep our customers better informed moving forward.
Thank you for choosing Bassol Optic, and we hope to provide you with a flawless experience next time!
I can see clearly now!
Very helpful staff. The glasses and lenses are wonderful. Thank you so much.
25 June 2026
Reply from Bassol Optic
Thank you so much for your wonderful review! We are absolutely delighted to hear that you are seeing clearly and that you had such a great experience with our helpful staff. Knowing that you love your new glasses and lenses means the world to us.
Thank you for choosing Bassol Optic, and we hope to see you again in the future!
Reply from Bassol Optic
Thank you so much for your wonderful review! We are delighted to hear that you had a great experience with our company and that you are happy with our excellent service and quality products. We truly appreciate your support and look forward to welcoming you back to Bassol Optic in the future!
Very good .I love my maui jim…
Very good .I love my maui jim sunglasses.Thank you very much and till next time.
2 July 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you love your new Maui Jim sunglasses. It is a pleasure serving you, and we look forward to welcoming you back until next time. Enjoy your new shades!
Reply from Bassol Optic
Thank you so much! It has been an absolute pleasure assisting you. If you ever need anything else, feel free to reach out. Have a wonderful day!
Everything webt smoothly
Everything webt smoothly. I got my sunglasses few days after buying them.
25 June 2026
Reply from Bassol Optic
Thank you so much for your great review! We are glad to hear that everything went smoothly and that you received your sunglasses just a few days after purchasing them. Enjoy your new shades and thank you for choosing Bassol Optic!
No podria estar més content
I couldn't be happier with my purchase of the Saint Laurent Howl glasses from Bassol Optics in Barcelona. The frames themselves are exceptional—the quality of the materials and the elegance of the design are exactly what you expect from a luxury brand like Saint Laurent.
What truly sets this experience apart, though, is the precision work by Bassol Optics. The prescription is incredibly accurate, providing crystal-clear vision. It is a fantastic product paired with top-tier service. I highly recommend ordering from them!
No podria estar més content amb la compra de les ulleres Saint Laurent Howl a Bassol Optics, a Barcelona. Les muntures són excepcionals: la qualitat dels materials i l'elegància del disseny són exactament el que s'espera d'una marca de luxe com Saint Laurent.
El que realment marca la diferència, però, és el treball de precisió de Bassol Optics. La graduació és increïblement precisa i ofereix una visió totalment nítida. És un producte fantàstic acompanyat d'un servei de primer nivell. Recomano totalment comprar-hi!
25 June 2026
Reply from Bassol Optic
¡Moltes gràcies per un comentari tan fantàstic! Ens alegra moltíssim saber que estàs tan content amb les teves ulleres Saint Laurent Howl i amb el servei de Bassol Optic a Barcelona.
Ens enorgulleix molt que valoris tant la qualitat i el disseny de la muntura com la precisió de la graduació dels nostres professionals per aconseguir una visió totalment nítida. Treballem de valent per oferir precisament aquesta combinació de producte de luxe i servei de primer nivell.
Que gaudeixis molt de les teves noves ulleres i esperem tornar-te a veure molt aviat, ja sigui a les nostres botigues de Barcelona o online!
Thank you so much for such a fantastic review! We are absolutely thrilled to hear that you couldn't be happier with your Saint Laurent Howl glasses and your experience with Bassol Optic in Barcelona.
We take great pride in combining luxury design with top-tier optical precision, so hearing that your prescription is incredibly accurate and providing crystal-clear vision means the world to us.
Enjoy your exceptional new glasses, and we look forward to welcoming you back again soon, whether in our Barcelona stores or online!
Great price!
Great price!! super fast shipping and packaged well the entire experience from start to finish!! will definitely shop again and again!!
25 June 2026
Reply from Bassol Optic
Thank you so much for this amazing review! We are absolutely thrilled to hear that you had a perfect experience from start to finish, from the great price to the super fast shipping and secure packaging.
Knowing that you will definitely shop with us again and again is the best compliment we could receive. Thank you for choosing Bassol Optic, and we look forward to your next order!
Great service / Great Quality
Great service / Great Quality
This is my fourth time using Basol Optical. They communicate really well. They deliver on time. Their Zeiss lenses are amazing. Five Star Review
25 June 2026
Reply from Bassol Optic
Thank you so much for being such a loyal customer and sharing your five-star experience! We are thrilled to hear that this was your fourth successful order with Bassol Optic.
It is wonderful to know that you are happy with our communication, on-time delivery, and the exceptional quality of our Zeiss lenses. Your continued trust means everything to us, and we look forward to providing you with excellent service for many more orders to come!
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