OpenTable UK Reviews 

Don’t trust them, there are not the best ones, maybe the cheapest ones. Most of them don’t have fresh food and everything is pre cooked and regenerated.

Our experience with OpenTable has been frustrating due to a complete lack of customer service and poor communication. When our account manager changed, we were not informed, and despite reaching out via email, the new manager did not respond even after four days.

After multiple unaddressed concerns, we decided to cancel our contract. Customer service showed no interest in resolving the issues. Following our cancellation request, we were asked for feedback, which we provided in detail. However, after scheduling a call to discuss our concerns, no one followed up as promised.

This level of service is highly unprofessional and disappointing. Businesses deserve a platform that values communication, reliability, and customer support—unfortunately, our experience with OpenTable did not reflect that.

Opentable offered me to make a reservation in a London restaurant for 9:30pm, after an event. I checked that the restaurant closed at that time(!), Opentable should never have offered this booking slot. The local staff were puzzled and wanted us to come earlier - or it would be too late. Of course, this was not possible, I said, we would not come 9:30pm or later. The show overran so we could not come. Next thing I hear is a HARSH reproach from Opentable for "non-show"! I took the time to explain what had happened. An unhelpful response from Opentable came, no admission of their mistake nor apology for causing inconvenience. No promise to correct their booking slots!
Avoid Opentable if you can, call the restaurant directly.

Really bad experience - tried to modify a booking via OpenTable and had to create an account after entering lots of details it said I have to contact the restaurant to modify - what a waste of time and redundant app

In 2023 someone in another country used my email address to set-up an account. I cannot log in to take over the account and Open Table have no procedures and no competent help desk to sort this out.

Every few months I try to get them to fix it but I am met with incomprehension and inaction.

Booked a table for 4pm, the last slot available on New Years Eve at my local bistro using the OT app. We turned up to find out they no longer use OpenTable and therefore there was no reservation. Thanks OT and a Happy New Year.

Made a booking for Sunday through this website I called the restaurant to confirm booking there was no booking?
There was a private party for the same date so our non booking has now been cancelled leaving us with no where to eat.
Will not use this website again!

Do not send your actual email address, as they keep sending unsolicited emails.

OPEN TABLE is absolute sham. I gave a restaurant 2 and 3 star reviews but OPEN TABLE turned it to 4 stars! Not to be trusted.

The worst platform due to its monopoly they are going to squeeze you tie up in contract and very poor customer support

Going on restaurant website takes you to Open table. When you book this way cannot add booking to your account. Should pick up automatically.

Opentable used to be so good. However now it is difficult to sign in. I do not clear cookies but every time I have to jump through several hoops just to sign in! They ask for reviews once I have been to the restaurant, but again make me go through several stages just to log in so I don't bother. What happened to the Open Table of old!

Service was inattentive. No dessert or coffee offered. Minestrone soup was pretty tasteless. Pizza was good. Seafood with linguine was chewy. Music was loud and from a radio with talking…asked if they could turn it down. And it was turned up…second visit here and I am afraid definitely the last

They took booking online and within an hour cancelled it offering a replacement. They took the booking fee for the first booking ,then charged for the second with a note that the first booking fee ( the booking they had cancelled)

Terrible. Do not send your actual email address, as they keep sending unsolicited emails. Avoid

Once they get a contract with yourself as a business, there's no help or support. there is no account manager or anyone assist you.

Utterly useless. Cleared my points despite this being my go-to app for reservations. I've booked thousands of pounds worth of meals through this app which they undoubtedly recieve a commission for, only for their sole incentive to be removed. Never again will I use these clowns, and looking at the recent reviews it's pretty clear that this app is dead. Avoid like the plague.

I can’t believe restaurants use this website/ app whatever it is. Terrible!! Unfortunately it reflects poorly on the restaurant.

I feel one star on too much, I am restaurant owner I have signed with them I end up with £3000 bill with them please be careful!!!!!!!!!!

Someone accessed my account that was not me. I was emailed a password reset link that opened the app but did not take me to anywhere I could reset my password. I attempted to get a password reset link but one never arrived. I tried to contact the company for some help in resetting my password but getting past the chat bot to speak to a human was impossible. In the end I gave up and deleted my account. Terrible app. There’s no two factor authentication and no easy way to change your password, therefore they’re also insecure. Won’t set up a new account or use again until their practices improve.