Great experience emailed and got a real person call and email back ‘Sean’ he was so helpful and talked through what I had been looking at doing then suggested some other options which were actually be... See more
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Review summary
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Andrew Emuss was amazing, so kind and patient. Explained everything to me clearly with compassion and understanding. Made me feel seen and heard when figuring out what I wanted between the Complete Na... See more
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I had an amazing experience with this company been accepted to do a teaching course with them which works well within my budget and my lifestyle juggling around children! I had dealt with Darren who w... See more
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I decided to change my options, after contacting them and expressing how important it was to me, Liz went over and above to make this possible. She responded quickly and made me feel heard. It’s unusu... See more
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Company details
- Educational Institution
- Adult Education School
- Career and Education Provider
- College
- Distance Learning Center
- Private College
About Open Study College
Written by the company
Seeking a career change? Didn’t get the exam results you wanted? Looking to learn a new skill? Your learning journey has no end at Open Study College, and we will be a friendly ear, a 24/7 support, and a wildly enthusiastic cheerleader along the way.
Open Study College is a distance learning course provider that has helped over 130,000 learners globally take the next step towards achieving their ambitions.
We’re a family founded and run business, born from a genuine passion to improve the lives of others through education. With over 700 courses, ranging from A Levels and GCSEs through to professional qualifications in areas such as childcare and beauty therapy — we offer a course for everyone. Our qualifications are independently accredited by established awarding organisations, fully equipping people for the future.
Learners can study from wherever they like with us, whether that’s at home on the sofa, on the train, or at the local coffee shop, the choices are endless. Distance learning provides the flexibility to create a study schedule that fits around the busy demands of day-to-day life.
We enable people to accomplish their goals at their own pace, on their terms.
Open Study College is a distance learning course provider that has helped over 130,000 learners globally take the next step towards achieving their ambitions.
We’re a family founded and run business, born from a genuine passion to improve the lives of others through education. With over 700 courses, ranging from A Levels and GCSEs through to professional qualifications in areas such as childcare and beauty therapy — we offer a course for everyone. Our qualifications are independently accredited by established awarding organisations, fully equipping people for the future.
Learners can study from wherever they like with us, whether that’s at home on the sofa, on the train, or at the local coffee shop, the choices are endless. Distance learning provides the flexibility to create a study schedule that fits around the busy demands of day-to-day life.
We enable people to accomplish their goals at their own pace, on their terms.
Contact info
1760 Solihull Parkway, B37 7YD, Birmingham, United Kingdom
- 03300563100
- info@openstudycollege.com
- www.openstudycollege.com
4.6
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Initial service was good
Initial service was good, Salesman Darren, was keen to get me to sign up constant communication.
Once signed up it took 10 days to meet with my tutor.
I've since had to cancel due to some unforeseen circumstances and have attempted to get in contact times to 3 different people, via contact information provided on the website and has been radio silence since. I am trying to make a complaint but only emails listed are the ones I have tried. Soon will be making a complaint to the financial ombudsman if no contact.
I managed to call the college to advise cancellation, they advised received my email but no holding email worth a customers time.
They advised sent a request to find out how much of the course was access to see if they can refund. I advised when I finally met my tutor, she provided a tour of the platform. The customer service agent advised will probably be unable to refund as access has been made, despite this being a part of choosing my units and not actually viewing any course materials.
I have checked the signed agreement with Snap Finance (finance company they use) I can't see any wording regarding this so will be making a complaint and escalating to the financial ombudsman and any other relevant governing bodies as seeing other reviews, there seems to be a trend
27 March 2026
Unprompted review
Reply from Open Study College
I appreciate your concerns regarding communication and the cancellation process. I can see that your query has been acknowledged and was in the process of being reviewed.
As outlined in our terms and conditions, refunds are not offered for online courses once access has been granted. In your case, access to the platform has been provided, and you have begun studying, which constitutes commencement of the service.
However, as a gesture of goodwill, we have still raised your request internally to explore whether any options may be available to you.
Our team has since contacted you via email with further information. Please ensure you respond so we can continue to progress this for you.
Kind regards
Rebecca
Open Study College
I took two A-Levels Biology and…
I took two A-Levels Biology and Sociology. The support from the tutors was delayed and lacking and the content was vague, I had source additional support and pay though other avenues which is incredibly disappointing. Links within the learning material did not work and the IT support I received to help was useless at times. In honesty if I knew now what I would be getting when I signed up I would not have bothered.
26 March 2026
Unprompted review
Reply from Open Study College
Hi Casey,
Thank you for providing me with additional information so I could locate your account.
After reviewing your correspondence with your tutors via both email and the portal chat, I wasn’t able to identify any instances of delayed support. Most responses were provided on the same day, and all were within the expected 24-hour timeframe.
I can see that any issues with further reading materials were resolved the same day or within 1 working day.
It's disappointing to know you're dissatisfied with your experience, as I can see you've achieved some fantastic results across both of your courses.
That said, we wish you all the best in your future endeavours.
Kind regards
Rebecca
Open Study College
Starting with OSC
I had a really positive experience with Open Study College, thanks to Darren. He was incredibly helpful, patient, and professional throughout the whole process.
What stood out most was how he went the extra mile,he reached out to me twice beforehand when I missed earlier contact, which I really appreciated. During our call, he took the time to explain everything clearly and made sure I fully understood my options without feeling rushed or pressured.
It’s rare to come across someone so dedicated and genuinely supportive. Thank you, Darren, for your excellent customer service!
27 March 2026
Unprompted review
Reply from Open Study College
Thank you for your review.
We're thrilled to know that Darren was so helpful, professional and patient during your enrolment process.
We're extremely proud of Darren for going the extra mile to support you and ensure you had access to all the information clearly before making your decision.
Good luck with your studies, and we hope you enjoy your time as a student with us!
Kind regards
Rebecca
Open Study College
Exceptional customer service in…
Exceptional customer service in arranging my online course. The process was made very easy and the advisor (Roxanne) was helpful and professional.
26 March 2026
Unprompted review
Reply from Open Study College
Thanks for your review.
We're thrilled to know that Roxanne was helpful and professional when supporting you with your studies.
We hope you enjoy your time as a student with us!
Kind regards
Rebecca
Open Study College
Absolutely fantastic customer service…
Absolutely fantastic customer service and support! Thank you Andrew!
24 March 2026
Unprompted review
Reply from Open Study College
Thank you for your review, Megan.
It's lovely to hear that Andrew has provided such fantastic customer service and support.
We hope you enjoy your studies!
Kind regards
Rebecca
Open Study College
Perfect service
Perfect service! So helpful and friendly explaining how the courses and online study works.
23 March 2026
Unprompted review
Reply from Open Study College
Thank you for your review.
It's fantastic to know that the team have been so helpful and friendly when explaining how the course and online study work.
We hope you enjoy the rest of your studies!
Kind regards
Rebecca
Open Study College
My future feels bright and possitive 🌞
Getting started on my new adventure has been so exciting. I had the Fantastic Darren cheering me on from the start. The excitement and possitivity from him left no space for regret. Im looking forward to my learning and being in love with my job in the future ☺️
19 March 2026
Unprompted review
Reply from Open Study College
Thank you for your review, Jamie.
It's lovely to know that Darren was able to support you with your enrolment and has been so positive during your correspondence!
We hope you love your studies and learning just as much as your future job!
Kind regards
Rebecca
Open Study College
Amazing Service
I had such a lovely experience with all of the people I spoken to. Darren Kendall was my online adviser and I could not have wished for a better person to guide me through the process.
I am 19 and am struggling to get funded to go back to college. I wanted to go back to college so much that I thought I had no option. after doing some research and speaking to the right people I am know enrolled and am finishing my A-level with open study college.
I learnt today that the world is your oyster and sometimes you have to be selfish and do things for you, and that is exactly what I am doing.
so thank you open study college for giving me this opportunity.
18 March 2026
Unprompted review
Reply from Open Study College
Thank you for your review, Tamara!
It's wonderful to hear that Darren was so supportive during your enrolment.
It sounds like you're ready and raring to go with your A Level course, and we're excited to support you with your journey!
Kind regards
Rebecca
Open Study College
Can do better
The course itself is wonderful. Lots of insight
However:
- Certificate took around 5 months to arrive, not the 12 weeks they claim
- I have SEN needs and got in touch regarding some express support ideas and they said ‘you have access via email to your tutors therefore no additional support is needed’ despite me saying the support they give is not up to the standard/ level needed and I requested even a 20 minute zoom call as help to break down the assignments
- The customer service team are awful. I called on numerous occasions to ask about the certificate and got told they will chase it up and email me, did I ever receive any email or call? No.
- I have 5 courses. The same tutor for all 4 except one. I am not getting the level of support I need from this tutor for the one course. I have tried to explain it but nothing. So I requested if I can have the same tutor for that one course as she teaches it. I got told no. Just explain it to her again…I have tried otherwise wouldn’t be getting in touch
10 March 2026
Unprompted review
Reply from Open Study College
Hi Elena,
Whilst it’s great to hear that you found the course wonderful, I’m sorry to learn that other aspects of your experience were disappointing.
I apologise that your certificate took longer than the usual timeframe to arrive. From what I can see, this was due to the moderation process taking longer than anticipated, which unfortunately, is outside of our control.
I understand you queried the status of your certificate in January, which is when the team escalated the matter on your behalf and managed to resolve.
After reviewing your account, I can also see that you contacted us a few days ago to share details of your new diagnosis. Based on the information provided, there are no additional adjustments for us to implement at this time. The team explained that studying is fully flexible, meaning you can complete your work at any time that suits you. Tutor support is provided via email or through online communication with your tutor within your Ohana portal. Unfortunately, tutors are not permitted to conduct Zoom calls with learners.
I’m also unable to see any previous request for a change of tutor. As not all tutors are available across every course, a member of the team will contact you today to discuss this further.
Kind regards
Jade
Open Study College
Great experience
I had a Lovely experience with Open study collage after my previous collage ceased their trading before I was able to complete my course, not only were the admin team very helpful and quick to respond they offered me a discount due to this. My tutor Donna was very helpful giving very supportive and encouraging feedback, I am looking to enrol on another course with them in the future.
Thank you !
26 February 2026
Unprompted review
Reply from Open Study College
Thank you for your review.
It's lovely to know that the team have been able to support you during such a difficult time.
We're really pleased to hear that your tutor has also been supportive and encouraging.
We wish you all the best with the rest of your studies, and look forward to welcoming you back as a returning learner!
Kind regards
Rebecca
Open Study College
Warm welcome
About two days prior to successfully enrolling with the open study college, I was supported by a kind gentleman names Sean. He made the process quite easy and much less cumbersome, especially because I process concepts differently to most people, and I really found the experience quite pleasant!
26 February 2026
Unprompted review
Reply from Open Study College
Thank you for your kind words.
We're really pleased to know that Sean made the process super easy for you, and the overall experience was enjoyable.
We wish you all the best with your studies!
Kind regards
Rebecca
Open Study College
Reiss was really helpful and attentive
Reiss was really helpful and attentive, guided me though booking my two on-line courses. Communication was clear. I am really looking forward to moving forward at this college.
26 February 2026
Unprompted review
Reply from Open Study College
Thank you for your review.
It's lovely to know that Reiss has been so helpful and attentive during your enrolment and supported you with enrolling on two courses!
We wish you all the best with your studies.
Kind regards
Rebecca
Open Study College
I have done 3 courses from Open Study…
I have done 3 courses from Open Study college and each of the courses have been beneficial to me for my career. The tutors are helpful and respond well. the admin team have also been helpful and have replied to my queries. My overall experience have been good and I have also recommended it to my colleagues too.
20 February 2026
Unprompted review
Reply from Open Study College
Thank you for your review.
It's lovely to hear that you've really enjoyed your 3 courses with Open Study College!
We are thrilled to hear that your tutor and the Learner Services team have been so helpful. It's wonderful to know that you've had a positive experience at our college, and we are very pleased to learn that you would recommend Open Study College to others!
Kind regards
Rebecca
Open Study College
Supportive College
Hello,
Sean has been a pleasure to speak to very proffesional supportive and really helpful with signing up and how to get started! Thank you
16 February 2026
Unprompted review
Reply from Open Study College
Thank you for your review.
It's lovely to know that Sean has been super professional and supportive when helping you with your enrolment.
We wish you all the best with your studies.
Kind regards
Rebecca
Open Study College
Excellent service quick and easy
Excellent service quick and easy. Sean was very polite and professional
18 February 2026
Unprompted review
Reply from Open Study College
Thanks for your review, Scott.
It's great to hear that Sean was so polite and professional.
We wish you all the best with your studies!
Kind regards
Rebecca
Open Study College
Sean provided excellent service
Sean provided excellent service. Informative and great advice given regarding course options and payment terms. Highly recommended. Thanks, Kamal
17 February 2026
Unprompted review
Reply from Open Study College
Thank you for your review!
It's lovely to hear that Sean was so helpful and went through all the information you needed.
We hope you enjoy your course.
Kind regards
Rebecca
Open Study College
i have just finished my course in…
i have just finished my course in floristry. i found the course materials straightforward and easy to understand. my tutor julie was supportive, helpful and patient and answered all of my questions and marked all of my assignments quickly. thank you for all of your help julie :)
15 February 2026
Unprompted review
Reply from Open Study College
Thank you for your review, Lucy.
It's lovely to hear that you have successfully completed your course, and your tutor, Julie, was a huge help.
We wish you every success in the future!
Kind regards
Rebecca
Open Study College
The Rep who helped me to enrol was very…
The Rep who helped me to enrol was very pleasant and helpfull and helped me through the whole process till i was ready to begin.
His name was Darren. Thank you again.
11 February 2026
Unprompted review
Reply from Open Study College
Thank you for your review.
We're really pleased to know that you received such great help and support during your enrolment.
We wish you all the best with your studies.
Kind regards
Rebecca
Open Study College
Andrew was really helpful when signing…
Andrew was really helpful when signing me up.
He told me about the course he’s currently doing which made me feel confident about joining. He even checked in with me afterwards.
Overall fantastic customer service.
3 February 2026
Unprompted review
Reply from Open Study College
Thank you for your review, Jack.
It's lovely to know that Andrew was so helpful during your enrolment and even shared his own experiences with you regarding the courses he's currently studying!
We hope you enjoy the rest of your time as a student at our college!
Kind regards
Rebecca
Open Study College
I’d like to say a HUGE thanks to Sean
I’d like to say a HUGE thanks to Sean! I originally spoke to him back in December, and he’s been more than helpful. Nothing is too much to ask, patience, kind, and always there to guide you if you have any quires. He’s the reason why I choose to go with Open study College! Thank you ! Venus :)
10 February 2026
Unprompted review
Reply from Open Study College
Thank you for your review, Venus.
I'm delighted to hear that Sean has been super helpful, patient and supportive during your enrolment.
We'll be sure to share your lovely review with Sean.
Good luck with your studies!
Kind regards
Rebecca
Open Study College
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