While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I would have liked to give a 5 star as openstart have been very helpful in these difficult times. However I'm having to give 4 stars due to not getting any help from their recommended company citydel... See more

Rated 5 out of 5 stars

Open Start is the best vehicle provider ever and all others can only try to keep up or admire the way Open Start operates. The deals and understandings of client needs are so mutual and affordable... See more

Company replied

Rated 5 out of 5 stars

Been renting a PCO car from Openstart since February and I'm very happy with the car and customer services they provide too. Their cars are all in good conditions and they include car service and full... See more

Rated 1 out of 5 stars

I got a flat tyre after I got the car. I went straight to Kwik fit to fix it. After I called openstart. The guy who picked up the phone said I have to pay it. I just checked the mot it says screw in t... See more

Company details

  1. Vehicles & Transportation

Written by the company

Ride-Hailing & Luxury Car Subscriptions


Contact info

3.3

Average

TrustScore 3.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So reliable

So reliable and trust warding

13 November 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Edet, thank you for this. We're happy that you see us as reliable. See you soon, Openstart.

Rated 5 out of 5 stars

Very helpful team of staff

Very helpful team of staff. ..would recommend very positively. .to anyone.
Thank you OpenStart.
Hamir Odedra. London.

13 November 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Hamir, thank you for your kind words. Really appreciate the review! Best, Openstart.

Rated 5 out of 5 stars

Amazing company for all PCO's

Amazing company for all PCO's
Great customer service, efficiency, always ready to help their customers.
Aune was the first person I spoke in that company and I'm very happy with his service, all his team have been extremely helpful in all my enquires and rentals.
Recommend and insist anyone that thinking of renting an private hire vehicle to contact them.⭐⭐⭐⭐⭐⭐⭐

13 November 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Bruno, thank you so much for this kind review. We are so happy our service pleases our customers - glad to have helped and welcome back! Best, Openstart.

Rated 5 out of 5 stars

They are amazing

They are amazing. Always NEW CAR including full insurance, CHEAPER from other similar companies. I recommend the OPEN STAR. Staff for 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

13 November 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Daniel, thank you so much for your kind words. We are glad you are happy with our service. See you soon, Openstart.

Rated 5 out of 5 stars

Openstart ticks all the boxes right

Openstart ticks all the boxes right.
It is a good company to rent a PCO Licenced car for work, If you are looking for one.
I have been with them for almost six months and so far it has been a smooth ride.
Their customer service is friendly and has always been prompt at replying to me when ever I needed to contact them.
I don't see any reason to look elsewhere as Openstart appears positive on all the aspects of the trade and their deals are better then the rest of the PCO Licenced Minicab rental companies available out there.
They are definitely way ahead of the rest of the competitors in the trade.

1 November 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Mr Awan, thank you so much for this review of us. We're so happy you are satisfied with our services and we hope to maintain this same level for you in the future!

Best, Openstart.

Rated 5 out of 5 stars

Easy

Easy, straightforward and professional

29 October 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Michael, thank you for this. 3 adjectives we'd use also! Best, Openstart.

Rated 5 out of 5 stars

Best company in the industry

Best company in the entire industry. New cars at unrivalled prices.

26 October 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi, thank you for this Sky. We think so too :)! Best, Openstart.

Rated 5 out of 5 stars

As far as I know .

As far as I know .. openstart as been very helpful to me since I became their customer.

26 October 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Mohammed, thanks for this. We are always happy to help whenever we can! See you soon, Openstart.

Rated 5 out of 5 stars

A hassle free transaction

A hassle free transaction. The staff were quite pleasant and provided answers to my question in details.

26 October 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Ivongbe, thank you for this review. We're always here to help! Best, Openstart.

Rated 5 out of 5 stars

Car hire

Good all round service from company and staff. Would recommend.

25 October 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Dan,

Thank you for your kind words. We are glad you're happy.

Best,
Openstart

Rated 5 out of 5 stars

Very Efficient operation

Very Efficient operation. With great customer care . Recommended

25 October 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Leon,

Thank you for this. We very much enjoy working with you.

Best,
Openstart.

Rated 5 out of 5 stars

Very fast easy reliable and…

Very fast easy reliable and professional people

I have gone to just enquire and end up in taking 18 plate car to home
Very impressed and great service

25 October 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Abdul,

Thanks a lot for this review, we are glad our service suffices! Best wishes, Openstart.

Rated 5 out of 5 stars

OpenStart is the best commercial car leasing company, period.

Simply the best commercial car leasing company.
Outstanding experience and customer service and support.

I've been working with them the past couple of years and I never had a single issue, they are always fast and transparent.

One of the least companies that not only aims to grow but to build real client relations.

Thanks,
George Apalidis,
London, UK

6 September 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi George,

Thank you so much for this review, we have very much enjoyed our relationship with you over the years!

Best,
Openstart.

Rated 5 out of 5 stars

Great company to go with

Great company to go with, no issue with them. Easy to get a car with. Help the driver out when needed. Only issue when it comes to services and changing minor stuff. Halford autocentre are the worse to go to. Hope Openstart or Brunel find another company for their services.

29 August 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Mr Ellahi! Thank you so much for this review. Best, Openstart.

Rated 4 out of 5 stars

Openstart is a professional company…

Openstart is a professional company with highly knowledgeable and motivated staff. Cars are in excellent condition and of a high spec.
After a recent non fault accident the staff were very helpful and I was in a courtesy car within 24 hrs. They do not have an out of hours phone number. But no matter as soon as they were opened for business they were on it.
They have recently imposed a 13% per week increase in fees which equates to £39 per week. Which is a little over £2000 per year. A little hard to swallow. But it’s their business but over 500-600 cars that is a substantial rise in one hike.
But overall a good and efficient company.

23 July 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Mark,

Thanks for this detailed review. We appreciate your feedback as always and hope to see you soon! Best, Openstart.

Rated 5 out of 5 stars

Thank you so much for everything you…

Thank you so much for everything you done for me much appreciated may the good Lord bless you , continuing doing the job.

30 June 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Kenneth, thank you so much for this review. If you are satisfied, so are we! Best, Openstart.

Rated 5 out of 5 stars

Very good

Very good services

30 June 2018
Unprompted review
Openstart logo

Reply from Openstart

Hi Ahmed,

Thank you for this. We think so too! See you soon, Openstart.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look