OpenRent Reviews 

Very easy to set up and use all the way through. Every step of the way was accounted for.

Great platform that makes communication with landlords easier. I moved into my rented apartment within two weeks after viewing.

As an elderly customer, I can now see how this platform is geared towards the landlord, which up to a certain point is good & well, but when you are across the table sitting on the other side as a 'Customer' then it is not geared to work in your favour. As a matter of fact its about money.
Every message you do not know if your actually speaking with a 'real' person or a bot. It must be a bot as I found myself repeating myself unduly!
Yes we meet age requirements and tick every box that is available & appropriate.
You are unable to only ' enquire,' this system is not geared for any enquiry's what so ever. It's a case of heres the property (1 tiny photo) message - Holding deposit! Thats it.
It really does a dis-service to us older customers and as if it is not stressful & difficult as itcis to find a suitable home then this system in my estimation is wholly unsuitable for myself & my husband. So I deleted the account.
Also you should not be demanding a 'holding deposit' from Customers, as it gives a false impression that if you pay the deposit before viewing then the rental/property is yours! What about vetting & references. You simply cannot do this practice as it sounds dogy to me and one I want no part of!
Here is what Shelter has to say about your practice of taking 'Holding Deposits upfront,' even before viewing.

No, while it is not strictly illegal under the Tenant Fees Act 2019 in England for an agent to accept a holding deposit before a viewing if you willingly offer to secure a property sight-unseen, demanding one as a mandatory prerequisite or condition to even book a viewing is a massive red flag and a common rental scam.
You are scamming possible tennants! Plus landlords note I am 63 and my husband 78 we tick every box & have impeccable referances but we are exclusively choosy and this website & its nefarious practices we will not tolerate, hence deletion of account.
I also note a landlord asking you a similar question here too! Why take a 'holding deposit & mark the property as taken, yet you have not performed any due dilligance when it comes to affordability/reference checks etc. Its first person that shows their money is in!! This is a scam & totaaly unfair practice. You exclude genuine, decent tennants, in favour of those that pay first!! And I agree with the landlord who berated you on this practice!!
So, some landlord out there has lost a customer/ tennant who can tick boxes & validation to the moon & back. What I will say to tennants here, do notcpay a upfront deposit, holding fee as it is a scam and you do not get that deposit back, they hold it until you look at another property. Check your rights at Shelter.co.uk.
To landlords, this web-based company is really doing you a huge dis-service, which is allowing tennants to believe they are sucessful on a property due to taking from them a 'holding deposit' and not completing all due dilligence checks in the first instance. I also suspect they with-hold funds from tennants that should be passed onto the landlords forthwith. Today one of you landlords has just lost your potential ideal tennant! You can thank this company and its shady dealings for that!
Rather than furnish you a penny Openrent I would rather sleep in my car!!
AVOID YOU HAVE BEEN WARNED.

'You are likely dealing with a rental scam and should immediately stop.' communicating and refuse to send any money. Legitimate landlords and letting agents will never demand a holding deposit or any upfront payment before you have viewed the property.
Major Red FlagsPayment before viewing: Being asked for money to "secure" a room, flat, or a viewing slot.
High-pressure tactics: Scammers rush you, claiming high demand or that someone else is ready to pay right now.No official channel: Communication is restricted to chat apps or social media!! with no verifiable business email or landline.Refusal of paperwork: Refusing to provide a draft tenancy agreement, gas safety certificate, or proof of registration with a professional body.
What the Law Says (UK)Capped amount: Under the Tenant Fees Act 2019, a holding deposit cannot legally exceed the equivalent of one week's rent.When it's paid: It is only paid after you have viewed the property and formally applied to reserve it while referencing checks are conducted.

If you have already sent money, contact your bank immediately and report the incident to Action Fraud. For further guidance on your rights, check Citizens Advice.

NOTE: This appraisal is true & dependant upon my experience with your web page. I will not edit it if requested as it is a true factual statement.

Excellent service yet again from Openrent.

Been with Openrent, as a landlord, for years. Always found them to be great at what they do and great value for money too.

Simple to use. We found our perfect home for us and our boys. The nicest land lady. So happy

Quite a seamless transaction,
Could do with few explanatory points, and what to possibly expect, and how long it all could take ,so for instance referencing,
I had two tenants, and needed a guarantor, so this was 3 x £30 plus the intail £29 & then all the optional stuff after.
And so on ,maybe just a header at every step, for some one first time use , using like me.
Now l know for next time.
Also holding the rent money for ten days seems odd when l now have someone in my property with all the outlay and have to wait for rent.

We don't like the fact that the property is marked as "Let agreed" just when you start checking a candidate. We lost all the rest candidates (a lot of work from our part) and potentially time before the candidate had completed the process and before we could know whether she was accepted by the Rent Guarantee Insurance. This makes us hesitate about using OpenRent services again. Hopefully, this will change. Thank you!

Easy and efficient advertising, referencing and issuing contract. There are enough people using it so we did not need to go on any big national website to advertise. We use OpenRent for years and always had great experience. I believe our tenants would agree with us.

A true one stop shop with all compliance items handled, clear communication, a system that works, and a good and safe system to connect good landlords with good tenants. The product team know what they're doing here, and the service reflects it.

Everything was processed and straigh forward.

Really slick & straightforward service - I will definitely not be going back to using letting agents

I’m very satisfied with my experience working with OpenRent. Everything has been handled quickly, clearly, and efficiently. The process has been straightforward, and I appreciate the professional and helpful service.

Great service

Great for advertising your property to rent, our new tenant wasn’t actually found via OpenRent, but i wouldn’t hesitate to use them again if I need their services

Well informed process from tenant find to contract, however, having been used to handling all aspects of deposit collection and securing with MyDeposits to Rent collection, I find the info that leads to OpenRent doing this a little disconcerting.
I’ve always been a hands on Landlord and now feel it is being taken away from me

So very professional and also supportive guiding us along the way! Would definitely recommend and use again

OpenRent provided a seamless advertising and tenant management service.

Great experience

Superb service