Sam the engineer was brilliant! He was friendly and made an extra effort to get us connected to fibre even though it was beyond the end of his working day, he needed to negotiate with our neighbours f... See more
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Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
The service was great knew exactly when engineer was coming although possibley an overload of messages tbh. Would have liked him to put shoe covers on while in the house & tell me about the brick dust... See more
Engineer arrived in good time and started working. Came across a problem with our outside electric cables being too close to phone wire for him to safely bring it across to enter the house. He left sa... See more
Company details
- Phone and Internet Service
- Internet Provider
- Internet Service Provider
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
388K reviews
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Job done
The engineer was on time,worked efficiently and got the job done without any mess.
14 August 2026
Excellent service from Abbie
Our engineer was Abbie and she was amazing. Friendly and polite she was professional and obviously very knowledgeable and passionate about delivering a great customer experience.
17 August 2026
Never Trust BT to install an ‘upgrade’
No one at BT seems to have realised that the router we had needed replacing as part of the process as it could not cope with Full Fibre. WiFi appeared to work initially after some initial problems but then broke down an hour after the engineer left. An hour and 15 mins on the phone to BT later and the WiFi is now useless. New kit being sent but engineer appointment yet to be fixed. Complete nightmare that could have been avoided if you did your jobs properly.
Laughable because as soon as we got the notification my wife and I said ‘bet it does not work’.
To think that one of the many text messages reminding me about the appointment included a warning of a £50 charge if we were not at home - cheeky bastards!
17 August 2026
No router box came so no wifi for 2…
No router box came so no wifi for 2 days i had to chase it up 20 minutes on phone about 12 texts and emails from you to remind me of my appointment i booked it so i knew when it was really not good customer service
17 August 2026
The lady that done the work was very…
The lady that done the work was very efficient and clean worker could not be faulted ,also a very nice person
17 August 2026
Wiring on the outside of the house…
Wiring on the outside of the house looks abysmal - wires hanging loose no thought in where the wiring should go / travel around the outside of the property.
Didn’t check before they left and I should have - hold my hands up I failed.
Trying to get in touch Openreach / Sky - trying to get someone out is unbelievably or believably difficult, when speaking to operators both blame the other 🤷🏻 - so the saga continues/ no conclusion as of yet 😡
17 August 2026
Engineer came
Engineer came, checked and said he will be back in 30 mins and he never back. Left with incomplete. He didn’t say nothing and still I have no Internet no installation made. No explanation, made I have been waiting for three hours for him to come back but he didn’t. I never seen anything like this. this was ridiculous.
17 August 2026
Good experience
I was kept informed about what was happening . The engineer was helpful and polite while working in difficult conditions
14 August 2026
Service connection
The wire for the connection has not been fitted cleanly and is a little short so is untidy. The cover put on the wall where the wire comes into the house came off after a few days.
8 July 2026
Man was professional
Man was professional
Did everything I was advised would happen pre broadband installion
17 August 2026
Engineers were excellent
Engineers were on time, discussed options, did not leave any mess and clearly explained the new system plus confirmed who to contact should we have any issues.
17 August 2026
Great guyThe man could not do anything wrong
The man could not do anything wrong. Nothing was no hassle with completing broadband installation
17 August 2026
The guy that fitted all was most…
The guy that fitted all was most pleasant and polite.Arrived when he said.very positive service. Thank you.
17 August 2026
On time. Quick. Tidy. Excellent.
Arrived well with in the allotted time. Explained everything he was going to do. Got it quickly, efficiently and tidied up after he was done.
Excellent.
17 August 2026
May use AI-assist with repliesRead more
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The engineer came to fit the new…
The engineer came to fit the new broadband which then left our phones not working. We told the engineer before he left that the phones were not working and they didn’t do anything . So today we have no working phones and intermittently our card machines have not been working. No one has come back onsite to fix.
17 August 2026
Reply from Openreach
Hi there,
Thank you for contacting us via Trustpilot. I’m very sorry that the engineer left despite being told that your phones were not working, and that you’re now also experiencing intermittent problems with your card machines. I understand how seriously this can disrupt your business, particularly when you’re unable to take calls or reliably process customer payments. I would request you to please contact your service provider urgently and explain that both your phone service and card machines have been affected since the installation. They’ll be best placed to prioritise the fault, investigate your connection and arrange an Openreach engineer visit if required. Please accept my sincere apologies for the incomplete checks, ongoing loss of service and disruption caused to your business. ^Abir
The gent who canes amass efficient
The gent who canes amass efficient, quick and explained everything
17 August 2026
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