Customer service representative Ujala was very nice and responsive. I got worried because I didn't receive the confirmation email right after I paid for the flight. I think that's just how OTA booki... See more
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Raza was very helpful & answered my questions with information clearly explaining what I needed to know. He also followed up to check on the seating arrangements that were missing with my airfare. Unf... See more
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I had a problem with the duration that takes for my ticket to be issued. It took four days after calling back and forth for my ticket to be issued and it was really frustrating experiences . It was on... See more
Company replied
I just go through my mail which i got from oojo, there showing 25% discount for booking to flight and I open that and purchase my ticket everything us goid and I fill my details and book my ticket an... See more
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Company details
Written by the company
Oojo is an airline ticketing online platform with real-time quotes and price-drop alerts. This unique flight search engine allows you to reduce flight expenses by offering deeply discounted fares from world-class airlines. Along with innovative technology, Oojo stands out with its personalized service and post-sale support – over 1000 travel experts are ready to assist in 15+ languages and are available 24/7. Read reviews about Oojo and discover feedback from travelers who have booked their flights at oojo.com platform and have shared their own experiences.
Contact info
Rokin 69A, 1012 KL, Amsterdam, Netherlands
- 888-457-6656
- feedback@oojo.com
- www.oojo.com
4.5
Excellent
18K reviews
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THE WORST EXPERIENCE EVER ONE CAN HAVE…
THE WORST EXPERIENCE EVER ONE CAN HAVE - I HAD PREVIOUSLY USED OOJO - THIS TIME I HAD TO CANCEL MY TICKET (WHICH WAS DONE WITHIN THE 24-HOUR TIME LIMIT) - BUT THEREAFTER THEY HAVE FAILED TO REFUND ME MY AMOUNT INSPITE OF NUMEROUS ASSURANCES AND SEVERAL PHONE CALLS/EMAILS - EACH TIME THEY PROMISE THE MATTER WILL BE ESCALATED AND RESOLVED SOON BUT THERE HAS BEEEN NO PROGRESS UPTO DATE. IT IS SIMPLY UNACCEPTABLE IN TODAY'S DAY AND AGE THAT A MERE REFUND/CREDIT WOULD BE SO DIFFICULT TO PROCESS. OBVIOUSLY, CUSTOMER SATISFACTION IS NOT IN THEIR DICTIONARY AND BY FAR THE MOST UNPROFESSIONAL AND WORST SERVICE ANYONE CAN EXPERIENCE. WOULD NEVER TRUST THIS COMPANY AGAIN!!!!!
28 February 2026
Unprompted review
Reply from Oojo International B.V.
Dear Dan,
Thank you for providing the requested information. We understand how frustrating this situation has been, especially given the time that has passed and the multiple follow-ups involved. We have escalated your case to our Customer Service Team for further review, and they will reach out to you as soon as possible with an update regarding your refund request. For more prompt assistance, you are also welcome to contact our Customer Service Team directly at +1 (888) 457-6656 or by email at customerservice@oojo.com. They will be glad to assist you and provide any available updates on your case. We appreciate your patience and the opportunity to look into this matter further.
Best regards,
AVOID Oojo - follow up
I had written a negative review on my experience, they replied asking for more details which i provided.. and then silence again!!!
12 March 2026
Unprompted review
Reply from Oojo International B.V.
Dear Gautam Jain,
We have received your details, and the appropriate department is currently working on it. As per our records, the team has already sent you an update, so please check it on your end. We kindly ask for your patience while this matter is being handled. Thank you.
Prices are competitive
Prices are competitive, and the service is great. There is an actual human being to talk to if you have any concerns. This is not the first time I have booked with them.
19 June 2026
Reply from Oojo International B.V.
We really appreciate your feedback! OOJO strives to provide excellent service, and we’re so glad to hear we met your expectations. Can’t wait to assist with your next trip!
I was skeptical, but it worked out great
Got a flight from Seoul to Tianjin with Oojo as it was much cheaper than booking directly. I was skeptical, but got the booking confirmation with the airline on time and was even able to check in on the airline's website fine. I also reached out to support with a question, and they were very quick. I had a good experience.
16 June 2026
Unprompted review
Reply from Oojo International B.V.
Thank you for your amazing review! We’re pleased that OOJO was able to help simplify your travel planning. We look forward to being part of your future travels!
Reply from Oojo International B.V.
Thank you for the great review! We're glad to hear that OOJO made your journey easier. We can’t wait to work with you again for your next trip!
Confirmed Booking After a Short Wait
Customer service representative Ujala was very nice and responsive. I got worried because I didn't receive the confirmation email right after I paid for the flight. I think that's just how OTA bookings work—it can take a little while to process.
I checked again the next day, and my tickets had been issued. I also checked my reservation on the airline's website. So it looks legitimate to me. I think the process is just different from booking directly through the airline, where you usually get confirmation right away.
16 June 2026
Unprompted review
Reply from Oojo International B.V.
Thank you for sharing your experience.
We’re glad to hear that your booking was confirmed and that you were able to verify your ticket on the airline’s website. As you mentioned, there can sometimes be a short processing time before the confirmation email is issued for bookings made through online travel agencies, depending on airline validation and ticketing procedures. Once the ticket is fully issued, you can verify it directly with the airline using the booking reference. We appreciate your feedback and are glad everything was confirmed successfully.
Reply from Oojo International B.V.
Your stars are shining as bright as your next adventure! Thanks for flying with OOJO!
I had booked the ticket through Oojo…
I had booked the ticket through Oojo and was initially skeptical after reading some negative reviews online. However, my experience was excellent from start to finish. The booking process was smooth, the ticket was issued promptly, and the information provided was accurate. Customer service was responsive and helpful whenever I had questions. Overall, everything went as expected, and I had a very positive experience using the website. Based on my experience, I would not hesitate to use Oojo again in the future.
18 June 2026
Reply from Oojo International B.V.
Thank you for the great review! We're glad to hear that OOJO made your journey easier. We can’t wait to work with you again for your next trip!
Reply from Oojo International B.V.
Quick, easy, and stress-free, that’s what we’re about! Your rating means a lot to us!
Yusuf provided excelleExcellent Support and Travel Coverage Advicent customer…
Yusuf provided excellent customer service throughout the process. He was very friendly, professional, and took the time to explain all the available options. Most importantly, he made sure I received the best coverage and guarantees for my trip, giving me confidence and peace of mind. I truly appreciate his dedication and willingness to help. Highly recommended!
17 June 2026
Unprompted review
Reply from Oojo International B.V.
Thank you for your wonderful feedback! It’s fantastic to hear that Yusuf made your booking process smooth. We look forward to helping you with future travels and continuing to provide top-notch service.
Reply from Oojo International B.V.
High ratings from travelers like you keep us going! Can’t wait to assist with your next trip.
Mistyped my name
Company booked my flight from Tampa to Taipei and mistyped my name. Because of this i had to go through no ends of trouble coming and going to deal with the misprint. I wasnt able to prebook meals and missed out on no ends of benefits while I traveled. Their prices were not so good that I would use their company again.
5 June 2026
Unprompted review
Reply from Oojo International B.V.
Dear Jimmy Yang,
We regret that you didn’t have the experience you were hoping for. We aim to fix this as quickly as possible. Please contact us at feedback@oojo.com with your Special ID 462471, and we’ll start working on a solution.
Best regards
The worst website ever 😠
The worst website ever 😠
They just want to steal your credit card and personal info!!!!!!!!!!!!
15 June 2026
Unprompted review
Reply from Oojo International B.V.
Dear Eric Chang!
Thank you for sharing your feedback. We're sorry to hear about your experience and would like to learn more so we can look into the matter properly. We’ve sent you a request for additional information through this platform and would greatly appreciate it if you could take a moment to complete it.
Your input is important to us, and it will help ensure your concerns are reviewed by the appropriate team.
Best Regards
I had to change my tickets and Chil did…
I had to change my tickets and Chil did a good job exchanging my tickets in the most efficient manner.
16 June 2026
Reply from Oojo International B.V.
We appreciate you taking the time to share your experience! Chil will be thrilled to hear that you were satisfied with their service. Your satisfaction is our top priority, and we can’t wait to assist you again.
Good service and travel advice
16 June 2026
Reply from Oojo International B.V.
We’re so grateful for your review! OOJO strives to provide top-notch service, and we’re happy we could make your experience smooth and enjoyable. Can’t wait to assist again!
quick and easy with chat option
16 June 2026
Reply from Oojo International B.V.
Thank you for sharing your great experience with us! We’re delighted that OOJO was able to assist with your travel needs. We look forward to your next booking!
Horrible company
Horrible company. They are thieves and keep your information and charge you for bookings that you didn’t book and when you call to get your money back they dont take responsibility and jsut keep transferring you from member to member then just hang up in your face. Customer service is trash and so is this company. My lawyers will be in contact with them soon. Do not recommend this place on my worst enemy!
6 June 2026
Unprompted review
Reply from Oojo International B.V.
Dear Jerry Lin,
Apologies for the trouble you faced. OOJO takes all customer feedback seriously. Please email us at feedback@oojo.com with your Special ID 462259, and we will promptly address your concerns.
Should emphasize funds are in USD
15 June 2026
Reply from Oojo International B.V.
Thank you for the review.We appreciate your suggestion and agree that we could make it clearer that all funds and balances are displayed in USD. We'll pass this along to our team as we continue improving the experience and communications.
Reply from Oojo International B.V.
We’re so grateful for your review! OOJO strives to provide top-notch service, and we’re happy we could make your experience smooth and enjoyable. Can’t wait to assist again!
Ticket not issued without notifying me
I booked a flight and received an email that my ticket would be issued within 72 hours. After 5 days with no update, I contacted support myself, only to be told the booking had failed and the ticket was never issued.
If I hadn’t followed up, I might have found out just before departure. Because of their delay, I now have to pay significantly more for a replacement ticket short notice. Very disappointing service and no real apology.
11 June 2026
Unprompted review
Reply from Oojo International B.V.
Dear Bishoy William,
Thank you for providing us with additional information, we've escalated your case to the relevant department for investigation and further assistance.
Thank you.
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