On The Go Tours Reviews 

The tour was excellent! We immediately felt that we were in safe hands with our guide, Sy. Sy was informative, patient and willing to help all on the tour. He went out of his way to make our experience the best and is very patriotic which was lovely to see. We learnt such a lot about Vietnam and hope to return for further adventures. The highlights of the tour were the Halong Bay cruise and the cycling in Hoi An, though not for the faint hearted! The mixture of fellow tourists was well arranged and we all got on very well. I would recommend On The Go tours for their professionalism and attention to detail. Thank you for a great experience.

Aziz our tour guide and Mustafa made the tour. Aziz is intelligent caring and very knowledgeable and he crafted a brilliant overall experience with interesting experiences and some much needed exercise along the way.
Mustafa is a joy to be with and a very competent and obliging driver.
I loved the blend of history splendour and nature and that we supported local cooperatives.
The group were great and we accommodated to each other’s needs.

My experience with Go Tours was outstanding. I wanted to experience the culture, sights, foods and shopping of Vietnam…and I achieved that and so much more through the friendly, caring and professional service of the Tour Leader Trinh Sy. Sy shared an insight into his country and its history that left me determined to learn more once I return to my own homeland. Thank you to Sy and Go Tours….Highly recommended 😁

The outline of the tour was great, but the trip notes are highly inaccurate, setting false expectations. They listed optional activities which were not offered at all and the driving times in the trip notes are understated by a lot. It also says that the Berber Museum in the Jardin Gardens in Marrakech is included, but you need to show the ticket to get in and our local guide was not helpful at all, giving a lame excuse that we do not have enough time. Furthermore, it is said that you meet your guide and receive more information on the first evening - which was also not true! I specifically asked before the trip when this meeting would take place, they told me 7:30 pm on the first evening. After arriving, I was informed that no, there was no meeting on day 1, we would meet on day 2. I could have organised my own outing that day if they had given accurate information, but now, I wasted a day sitting in a hotel because of false communication from them.
Our tour guide Mustapha did very little explaining. We spent so much time on the bus where he could have told us about Moroccos history, social life, etc - but didn't. The local guides in the big cities were a mixed bag as well. Mustafa in Marrakech was awesome, giving us time to shop and haggle in the souks. He really understood that this was a first time experience for all of us and that there were so many things to wonder and marvel at. On the other hand, the local guide in Fes, Omar, just rushed us through, didn't give us any time to look around. The overall timing of the tour was not well planned, either. We were given free time in the worst square of all of Marrakech - it stank, we were warned of all the cons on the square and basically could just stand around waiting for the 40 min to pass while we would have much rather enjoyed free time in the souks. Similarly, in Fes, after a very rushed tour of the old medina, they give you the afternoon off, after having returned you to the Riad, which is located in the new medina, which has nothing of the souks or the charme of the oldtown, making it a highly undesirable area to have free time in. You don't get any time to look around the souks in Fes on your own, they just drive you to two or three spots where they make a commission with every purchase. The real let down was a two-hour lunch break in Meknes on a Friday where everything is closed. This whole tour should have started two days later, so that the Friday is spent on the 10-hour drive from the desert. The stops on these super long drives all seem commission-based for the tour company, they mostly try to sell you things like carpets, arganoil and roseoil. We also had no freetime in Casablanca, but were rushed through the mosque and then rushed back to Marrakech. We drove along the ocean and would have all loved like an hour to get lunch and go down to the beach, but no.
Before booking the tour, their sales team was super responsive, answering all my questions. But as soon as I made the booking and paid, it was hard to get hold of anyone. The customer service chat wouldn't answer. The messages I sent in the traveller portal never made it through or at least never got answered. Eventually I had to resort to lying to the chat, acting like I hadn't made a booking to speak to a person.

Travelling to Vietnam was like a dream come true. My sister and I loved the opportunity to travel together for the first time since we were kids. The experience with On The Go tours in Vietnam was more than what we wished for. We had so much fun and had the best tour guide. He provided historical information, fun, caring nature and help for those who struggled in the group. He also had passion, patriotism and the love for his country which was infectious. I would highly recommend anyone who thinks about travelling to Vietnam to come and visit this beautiful country and experience its magic firsthand. Would love to return for more adventure.

Above all, it was the guide, Aziz and his young driver Mustapha who made my experience of Morocco so joyful and enriching.
Together, they made a great team, with Aziz's maturity, inteligent planning, openness and informativeness and Mustapha's safe and capable driving and his irrepressible sense of fun and helpfulness. They worked seemlessly together.
Aziz is a fine representative of his people, warm-hearted, gentle, patient, and meticulously well organised but easy-going and always approachable and happy to answer questions and giving very good advanced summaries of each day's schedules and at the same time being tuned into group and individual needs. Aziz:10/10. Mustapha: 10/10.
They were what really made a holiday into a journey of the heart. I thank them so much.

The tour itself was a fantastic introduction to Morocco. Except for the astounding scale and artistry of the Hassan II Mosque and the Atlantic shores, Casablanca was like so many other big cities; a bit too busy for me. Rabat was very beautiful and I loved the medina and the riverfront and the divine riyad we stayed in. I really enjoyed the old quarters, wherever we went; the narrow winding streets, their hum of life and commerce and the astonishing architecture and culture.
The destinations were cleverly selected and I'd struggle to pick a favourite but Chefchahoun exceeded my imaginings, as did the Sahara and the medina of Fes, let alone the grandly rugged landscapes we travelled through.
A basic level of fitness is needed and fitter people will find it easy. The distances covered necessitated longish drives.
I recommend On The Go Tours wholeheartedly. They put a lot of effort into their tour and it showed - thanks to Aziz and driver Mustapha.

I went to Morocco with Aziz. He spoke English well and was very kind, knowledgeable and accommodating. I felt safe in his care. I would recommend him to anyone.

The tour was well orgaised, the tour guide made the tour! I would highly recommend this company for a tour of Morocco. The places I stayed were of the standards needed.
A great tour.

I would recommend using On The Go tours as they are top notch. Their Tour Guide Avi was very patient with us and taught us so much about Israel abs The Jewish People and the culture. I will definitely recommend using this company. Shalom!

Excellent guide, very informative and organized, managed all different fitness levels of the group. Nice amount of own time also. Loved Vietnam.

I wanted to have some authentic experiences on my Vietnam trip. Having a knowlegeable local guide gave me the confidence to enjoy authentic street food without the worry of getting sick. Due our guide we had the skills to explore the city ourselves on foot. Traffic doesn't necessarily stop for pedestrians and I appreciated being shown how to safely cross the road. Our tour leader, Hung was extremely helpful and patient with our group even when asked the same questions multiple times or when difficult circumstances beyond his control arose. Highlights for me were the Vespa street eats tour in Hoi An, the Hanoi rickshaw ride and the Halong Bay cruise. Thoroughly recommend.

Hung was exceptional, even under circumstances beyond his control. Safety for the group was paramount and his cheerful demeanour kept the tour light and fun. This was our first ever tour and we were not disappointed.

Informative guide with a good balance of history and some humour. Very friendly people with lots to see and do and very nice hotels in comfort.

Great tour despite weather cancelling Ha Long Bay cruise. Tour guide Sy was so good at reorganising itinerary. In fact he was a highlight of the Vietnam leg of the tour. Outstanding knowledge about history and life.

Great advice and customer service Not pushy just great experience
Thank you
We are going in a tour because if the great service

My husband and I went on the Moroccan tour to celebrate our 20th anniversary. Unfortunately, after 2 days in I became very sick. Our tour guide Aziz went out of his way to make sure that I was ok including calling in a doctor and 2 days later accompanying us to the ER! He helped with everything from translating to navigating the confusing hospital logistics to spotting us Moroccan money until we got to an ATM. We were so grateful to have him.

ATG

It was our first time in Vietnam, and Hùng Đỗ was our guide in Hanoi, Ninh Binh & Halong Bay. He is a very nice guy who can tell about his country with a lot of knowledge and skill! Thanks to him, we understood much more of Vietnamese culture, history, society, language, ... you name it. Hùng took us to the best places to visit and eat. Overall he was the best tour guide we had during our stay in Vietnam. We had an amazing time, where Hùng contributed greatly! Thank you!

I visited beautiful Vietnam in May 2025. Trinh Sy is one of the reasons why I have rated the tour so high. It was such a a pleasure to interact with him every day and listen to the information he was sharing being history/culture/current events/warm & welcoming Vietnamese people/food etc - anything and everything thing about the country. His stories about his family and growing up was very humble and interesting. He kept us safe throughout the tour and ensured that we crossed the land border into Cambodia without any issues. I loved his enthusiasm and great sense of humour too. His passion for his country shined through and I could tell Sy really loves enjoys what he does.

I am currently on the 7 day Wonders of Ancient Greece tour with my daughter. At the end we will island hop for five days before returning to England. For some unknown reason, On The Go Tours in the UK have booked us a hotel in Athens at well over £100 a night for our additional 5 days. We never wanted nor requested they do this, nor did they confirm or message us about this. I paid their final invoice of £900 in good faith, not suspecting what it was all about.

On The Go Tours have confirmed this money has been paid to the hotel and say they will not make good their error and pay my money back. They have suggested I make an insurance claim with a supporting letter from them. I am fairly certain insurance companies don’t cover the incompetence shown by others. I suspect ATOL would be very interested in their lack of duty of care to their customers and malpractice.
Generally we are enjoying the holiday. What a shame to have this hanging over us ☹️

Update!
On The Go Tours have finally responded to my post saying they are sincerely sorry to note my disappointment. This is an extraordinary denial of culpability. They charged me £950 for accommodation I never asked for. At no point have they taken any responsibility for this, offered to do anything to make good their mistake or even apologised. Luckily, I was able to recover my money through my credit card without any trouble at all. A deeply disappointing holiday experience!

Trinh Sy was very knowledgeable of all the questions we had about Vietnam! His English is easy to understand and he provided a fantastic service. Highly recommend him 😃