Extremely happy with my new units. Strong and sturdy good quality piece's of furniture. Easy to order, with quick delivery. The delivery guy's were very respectful and professional. Very friendly.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such an amazing service from Only Oak furniture. We ordered some beautiful items and when they arrived they were even more amazing in real life. The delivery and service was second to none and the c... See more
Company replied
I had a question about the dimensions of the product, but it was too late for them to contact the manufacturer. They promised to do it first thing Monday morning which they did and rang me straight aw... See more
Company replied
Absolutely brilliant customer service. Massive thanks to Claire. Another company let us down very badly on a delivery of two dining benches. We made a call to Claire who went out of her way to find... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Wholesaler
- Office Furniture Store
- Outdoor Furniture Store
- Rustic Furniture Store
Written by the company
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Contact info
United Kingdom
- www.onlyoakfurniture.co.uk
4.2
Great
584 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bergen Coffee Table
The item arrived very well packaged with extra protection for the table corners.The item itself was as described and in pristine condition.I was kept informed at each stage from their receipt of order, preparation .despatch and delivery.I would use again .
18 June 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review! We are thrilled to hear that your item arrived well-packaged with extra protection for the table corners and that it was as described and in pristine condition. We're glad that our communication throughout the process met your expectations.
Your kind words mean a lot to us, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Nice table well made!
Really pleased with our purchase, took a while to come but worth it.
18 June 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your kind review! We are delighted to hear that you are really pleased with your purchase. We appreciate your patience and are glad to know that you found it worth the wait.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
I liked the product not how it was delivered for self assembly.
I liked the product, a kitchen island and the price looked good.
Did not like paying extra for a “Premium” 2 man delivery that wasn’t premium in any shape or form. They merely left the island and worktop, in their packaging, in the kitchen. We believed we were having the item put together. To see the two men dragging the worktop across our newly tiled floor on a blanket was not worth the additional £30. We could have done that ourselves. We were also not able to inspect the items for any damage or missing parts.
Two weeks later with everything now almost unpacked, my wife and I are still unable to use the island as we are not physically able to lift the work top on to the base as it is so heavy. We are also still unable to view the worktop for damage. We will now have to pay people to fit the worktop, making the unit, not the reasonablely priced purchase we thought it was.
4 June 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your detailed feedback. We are glad to hear that you liked the kitchen island and found the price attractive. However, we are very sorry to learn about your experience with the delivery service.
We apologize for any misunderstanding regarding the "Premium" delivery service. It’s clear that the service did not meet your expectations, and we regret any inconvenience this has caused. Your feedback is invaluable and will help us improve our services. We are addressing this with our delivery partners to ensure that future deliveries meet the high standards we aim to provide.
We understand your frustration about not being able to inspect the items for damage or missing parts and the difficulty you’ve encountered with assembling the island. Unfortunately assembly is currently not something we offer as advised under the 2 man delivery service.
We hope you manage to get the island ready for use soon and enjoy it for years to come.
No problem at all with transaction
No problem at all with delivery,condition of unit as it should be.Well packaged,no complaints whatsoever.
12 June 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your review! We are thrilled to hear that the delivery went smoothly and that the condition of the unit met your expectations. It's great to know that the packaging was sufficient and that you have no complaints whatsoever.
Your satisfaction is our top priority, and your positive feedback means a lot to us. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Oak sideboard
Item received and packed really well. It was in perfect condition.
Arrived within specified date
12 June 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review! We are delighted to hear that your item was received in perfect condition and packed really well. It's great to know that it arrived within the specified date.
Your satisfaction is very important to us, and we appreciate your kind words. If there is anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!
Brilliant Quality and Service
12 June 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your fantastic review! We are thrilled to hear that you were impressed with the quality of our products and the service you received. Your satisfaction is our top priority, and your kind words mean a lot to us.
If there is anything else we can assist you with or if you have any further questions, please don’t hesitate to reach out. We look forward to serving you again in the future!
Coffee table
Saw an advert for only oak furniture on Facebook was a little apprehensive about ordering but shouldn’t have worried. Everything ran so smooth from ordering to delivery. Would highly recommend to family and friends.
11 June 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review! We are delighted to hear that your experience with Only Oak Furniture was smooth from ordering to delivery. We understand that ordering online can sometimes be a bit worrisome, and we’re glad to know that we could put your apprehensions to rest.
Your recommendation to family and friends means a lot to us. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Terrible customer service
I have just rung the main line to ask a few questions and put in a £600 order. However, spoke to Ben who was the most unhelpful person I think I have ever spoken to. He was not able to offer me any help apart from offering to get someone to ring me back as the dispatch team line were not open. I asked when they would be open and he didn't know. I asked several more questions which he had no ability to answer. I became so frustrated I said the item I wanted was available on other sites and would go to them. His reply was that is great thank you good bye and put the phone down. I have just rung a competitor that was selling the same item for over £100 less. I Spoke to a very helpful person who answered all of my questions immediately. Told me how to get the best deal and stressed that I should ring her back if needed. What a difference in service.
10 June 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had when contacting our main line and speaking with Ben. Your feedback is valuable to us as we continually strive to improve our service.
As we are a small family run company we have only a few people on the phones. When these are busy we have a system in place for someone to take a message and pass this to us. These people unfortunately do not have a great deal of information. However you would always be called back by a member of our sales/customer service team.
We aim to provide excellent customer service, and we regret that we fell short of your expectations on this occasion.
Great company to deal with
Great company to deal with, straightforward, reliable and a great product at a very reasonable price. We will certainly recommend.
3 June 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience dealing with us. Providing straightforward, reliable service and delivering a great product at a reasonable price are priorities for us.
Your recommendation means a lot to us and serves as a great encouragement to our team. If there's anything else we can do for you or if you have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Large Blue Ryedale sideboard
Really pleased with the Blue Ryedale sideboard. Excellent quality and a substantial and very heavy piece of furniture which looks perfect and gives lots of storage.
The only reason for 4 stars was that the delivery you pay for only included bringing it in to the house. Not unpacking or then lifting it into the space. Its huge and heavy and we couldn’t do it wiihout help! The delivery men were very respectful and explained well but seriously how on earth do you expect elderly people to move it.
23 May 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your feedback! We are thrilled to hear that you are really pleased with the Blue Ryedale sideboard. It's fantastic to know that you find it to be of excellent quality, substantial, and providing ample storage—a perfect addition to your home.
We sincerely apologize for any inconvenience caused by our delivery policy. Your comments are valuable to us, and we understand the importance of ensuring a smooth delivery process, especially for heavier items. We will review our procedures to better accommodate our customers, including options for unpacking and placement services.
We appreciate your understanding and patience. If there's anything else we can assist you with or if you have further suggestions, please feel free to reach out. We look forward to serving you again in the future.
A Happy Customer! We phoned the company seeking…
We phoned the company seeking information about our order. The response was friendly, helpful and efficient. As promised, we were kept informed about any developments. We now have our table and chairs and are very pleased with them. We previously took delivery of 2 other items and would not hesitate to use this company again.
16 May 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review! We are delighted to hear that our team provided friendly, helpful, and efficient service when you inquired about your order. It's great to know that you were kept informed throughout the process and are pleased with your new table and chairs.
We truly appreciate your continued trust in us, having previously taken delivery of two other items. Your satisfaction and positive feedback mean a lot to us. We look forward to serving you again in the future!
Large bookcase was as hoped
Large bookcase was clearly described, was exactly as advertised and delivery was on time and careful.
3 June 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your wonderful review! We are delighted to hear that the large bookcase met your expectations and was exactly as described. We are also pleased that the delivery was on time and handled with care.
Your satisfaction is very important to us, and your positive feedback encourages us to maintain our high standards. If you need anything else in the future, please don't hesitate to reach out. We look forward to serving you again!
Lamp table
Absolutely love the furniture, thoroughy recommend this business
23 May 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your fantastic review! We are thrilled to hear that you absolutely love the furniture and that you would thoroughly recommend our business. Your satisfaction is our top priority, and your kind words mean a lot to us.
If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again!
The 2 men who delivered our our furniture…
The 2 men who delivered our furniture were respectful to us and our property and placed the furniture in the designated area of the room and explained what we had to do with regarding the handles etc. We were a bit disappointed with that as we assumed that was part of the money we paid etc for, perhaps we were wrong with that. Hence 4 stars.
13 May 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your thoughtful review and for sharing your experience. We are pleased to hear that the delivery team was respectful and took care in placing your furniture in the designated area. It’s great to know that they provided clear instructions regarding the handles.
We apologize for any confusion regarding the assembly of the handles. Your feedback is valuable and will help us improve our service. We will review our communication and service offerings to ensure that our customers have a clear understanding of what is included.
Thank you for choosing us, and we hope to have the opportunity to serve you even better in the future.
Kept up to date with the order and…
Kept up to date with the order and delivery process. Simple to order on line and a beautiful piece of furniture delivered. All in good shape and very well packed. Thank you.
14 May 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review! We are delighted to hear that you had a great experience with our order and delivery process, and that you found it simple to order online. We’re especially pleased that you are happy with the beautiful piece of furniture delivered in perfect condition and well-packed.
Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you need anything else in the future, please don't hesitate to reach out. Thank you for choosing us!
High quality delivered with care
High quality delivered with care. Can thoroughly recommend.
10 May 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your fantastic review! We are thrilled to hear that you found our service to be of high quality and delivered with care. Your recommendation means a lot to us and serves as a great encouragement to our team.
If there is anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Prompt and good service
9 May 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review! We are delighted to hear that you were pleased with our prompt and good service. Your satisfaction is our top priority, and your positive feedback is greatly appreciated.
If there’s anything more we can do for you in the future, please don’t hesitate to let us know. We look forward to serving you again!
Wait for ever
Wait for ever, no updates on when goods were coming - very poor service.
10 May 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for taking the time to share your feedback. We sincerely apologize for the delay and lack of communication regarding your order. Your experience is important to us, and we are committed to improving our service.
We understand how frustrating it can be to wait without updates, and we are actively working on enhancing our communication and tracking systems to ensure this does not happen in the future. Your feedback helps us identify areas for improvement, and we appreciate your patience and understanding.
Reply from OnlyOakFurniture
Thank you so much for your kind review! We are thrilled to hear that you are pleased with our workmanship and found our services to be a good value for money. Your satisfaction is our top priority, and your positive feedback motivates us to continue delivering high-quality service.
If you need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!
Harwell Oak Filing Cabinet
The Company were very helpful in advising me regarding the different shades of oak and even sent me samples in the post which was very helpful. They kept me up to date with delivery. The communication was excellent. I would definitely buy from this Company again.
1 May 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that you found our assistance helpful and that you were pleased with the level of service you received.
We understand that choosing the perfect shade of oak can be a crucial decision, and we're delighted that our team was able to provide you with helpful advice and even sent samples to assist you further. We believe in making the shopping experience as seamless as possible, and we're glad that our efforts made a difference for you.
Communication is key, especially when it comes to keeping our valued customers informed about their orders. We're pleased to hear that you found our communication excellent and that you were kept up to date with the delivery process.
We truly appreciate your kind words and your recommendation. It means the world to us to hear that you would choose to buy from us again in the future. We look forward to the opportunity to serve you again and exceed your expectations once more.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thank you once again for choosing our Only Oak Furniture!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.