Online Paint Shop Reviews 

299
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Prompt delivery, easy ordering online and good prices. Needed to call for some advice before placing my order and they were really helpful. Quality of paint ordered was perfect.

Rated 5 out of 5 stars

Great company, we have ordered from them many times over the years. They have a fantastic customer service and are quick to help with any issues we have had. We will continue to use them as much as po... See more

Rated 5 out of 5 stars

Excellent advice on the phone. Paint mixed/made up next morning arrived the next day. excellent service. One small point, the two part aerosol paint I bought says "pot life 1 to 2 hours". Having m... See more

Rated 5 out of 5 stars

An amazing service! Super quality paint, the perfect colour - & it arrives only a day after ordering! I'm just gobsmacked! Online Paint Shop completely over delivered on my expectations & that's so ra... See more

Company details

  1. Paint Store
  2. Decoration and Interior Design Store

Written by the company

Online Paint Shop - The home of next day paint. Buy Aerosols, Wet Paint, Floor Paint, Spray Guns, Paintshop Ancillaries & Consumables. Tel - 01536 454018


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

299 reviews

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4.5

All reviews

(299)

20 reviews in the last 12 months

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Rated 2 out of 5 stars

Ordered some specialized "cool grey 2…

Ordered some specialized "cool grey 2 layer" paint for my bike to touch up some paintwork damage. Double checked it was right colour. Quick delivery but the colour is not a good match, it is visible where its been touched up from a mile off as the shade is definitely a different shade to what it should be. A bit disappointed

12 September 2023
Rated 4 out of 5 stars

My first time buying from OPS and I…

My first time buying from OPS and I have to say I’m very impressed, prices are fantastic, shipping times are phenomenally quick and their products are made to a high standard or carefully chosen from another vendor.
I think for 5 stars maybe more information could be included on each product sold, some products, such as the 2K epoxy primer, is made by a German company and is a very high quality item with one detail that should be included in my opinion, and that is it cannot be used on thermoplastics (such as ABS), I unfortunately needed it for ABS so will have to use it for different project. It could be my fault, I could have emailed beforehand to make sure it was good for my project.
But all in all a good experience and am happy with the other paints I have received (packing, shipping and price wise). I have yet to use the 2K paints but I’m sure they will be fine.

29 August 2023
Rated 5 out of 5 stars

Good match and fast delivery.

Fast delivery and the paint colour matches the one on my bike frame.
Could have done with a smaller quantity as I've only needed a touch up. The minimum quantity available would possibly allow one to do a whole bike frame.

13 August 2023
Rated 1 out of 5 stars

"delivery" issues,they sell paint they…

"delivery" issues,they sell paint they dont have. Basically a drop shop

8 August 2023
Unprompted review
Online Paint Shop logo

Reply from Online Paint Shop

Hi GK Musik,

Thank you for your review, and please accept our apologies for the issues regarding your order.

We do stock and tint the vast majority of our product offering physically here in our warehouse. However, we do utilise carefully selected suppliers who provide ‘drop shipping’ on certain product lines, this ensures we can provide a good range of products, at competitive pricing. Drop shipping is very common in our industry, and in comparison to some of our competitors, we stock a relatively large percentage of products. Unfortunately in this instance we couldn’t meet our usually high standards when it comes to efficiency and customer service, so please accept out apologies once again.

If you have any further queries, regarding your order, please don't hesitate to contact us.

Kind regards,
The Online Paint Shop

Rated 3 out of 5 stars

fast but not 100% happy

amazing dispatch and delivery time, items were with us within 24 hours.
However withing 3 days of buying the paint one of the pots have leaked due to a faulty fitting cap.
I reached out to them and they replied staright away but the result was an apology and "thanks for the feedback". Gee thanks guys i kinda needed a relpacement pot of paint thats now everywhere other than the pot its supposed to be.

26 July 2023
Rated 5 out of 5 stars

Website easy to navigate and ordering…

Website easy to navigate and ordering process straight forward. Delivery was fast and although not right first time, it was rectified very quickly. It's how hurdles are managed that show a true reflection of a business.

Wouldn't hesitate to order again

24 July 2023
Rated 1 out of 5 stars

Delivery issues

Phoned to check if the powder was in stock & was told it was & if I ordered before 1pm it would be with me next working day. So ordered it online at 11am on the Thursday as I needed it for the weekend. So Friday no delivery, Saturday no delivery & spoke to them on Monday after the weekend only to be told it not even been shipped yet. This is my first order and probably my last as I told my customer that yes they had it in stock so I'll have it on the Friday & the wheels will be ready to collect on Monday. Now they won't be ready till Wednesday assuming the powder does arrive on the Tuesday

15 June 2023
Online Paint Shop logo

Reply from Online Paint Shop

Thank you for your review. Feedback is always appreciated, regardless of whether it is positive or negative. We’re sorry to hear that you were left dissatisfied by your experience with us. The Online Paint Shop strives to always offer excellence in customer service.
Upon investigation of the late delivery, it was established that an oversight had taken place within our process. We will use this situation as an opportunity to improve our processes minimising the risk of this reoccurring. Please, accept our sincere apologies for this error, and any inconvenience it may have caused. Should you wish to discuss this further please feel free to email or telephone our offices, at any time.

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