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Rated 4 out of 5 stars

LOST ONE PIECE IN SHIPPING DUE TO UPS MISHANDLING. THE CARTON END WAS DAMAGED AND RETAPED, AFTER LOOSING THE PART. SUGGESTION: POSSIBLY INSERT EXTRA PACKING PAPER OR A 90 DEG ANGELED CARDBOARD INSE... See more

Rated 5 out of 5 stars

Order was easy to place, got processed immediately, shipped next day ( order wasn’t very big) but just as important as any order as I’m a small business owner. Showed up just a couple days later. They... See more

Rated 3 out of 5 stars

Online metals is ok if you need something in small quantities. If your a machinist like me they are usless unless you want to get everything oversized and not use stock sizes. There material generally... See more

Rated 5 out of 5 stars

I like and Respect that I always get exactly what I pay for. My experience with online metals has been exemplary. I live at the end of the world up here in Northern Maine. There are no high quality... See more

Company details

  1. Metal Industry Suppliers

Information provided by various external sources

OnlineMetals.com - Buy metal and plastic fabrication materials online in small quanitites - cut to size.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

173 reviews

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Rated 5 out of 5 stars

Great experiences

I've found the selection and organization of inventory very practical to order from.
The prices seem to be competitive and shipping is fair.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Buy somewhere else!

Dishonest with pricing, invoices items that have not shipped, does not post payments received and withholds orders. Horrible to work with. Not worth dealing with these people.

1 May 2025
Unprompted review
Online Metals logo

Reply from Online Metals

Not sure what your situation is, but what you describe would be similiar to what a customer who is not current on their invoice payments would experience. In that case, payments made would be applied to the oldest outstanding invoice, and then orders placed afterwards would be held until any remaining outstanding invoices are paid.

Rated 1 out of 5 stars

Terrible service from OnlineMetals - never using them again

My most recent order with OnlineMetals is late, and of unknown status. I've callled them, they said it will ship the next day, they said they would update the order status on their website, then... nothing. I've contacted them through their site .... nothing. I have no idea if they will ship anything. My project is sitting waiting for the materials they promised for weeks ago that were paid for weeks ago.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Order experience

Order was easy to place, got processed immediately, shipped next day ( order wasn’t very big) but just as important as any order as I’m a small business owner. Showed up just a couple days later. They say what they will and are doing, then they do it! I will continue to do much more business with Online Metals

18 April 2025
Unprompted review
Rated 5 out of 5 stars

My go to raw material supplier!

As a Purchasing Manager for an Aerospace manufacturing company it can be a challange at times, but I always fnd what we need at Online Metals. Orders are on time, shipping cost is resonable and with great deals and rewards Online Metals is my go to supplier for all of our raw materials.

19 March 2025
Unprompted review

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