ONESOLOMON Reviews 

Terrible value, terrible service. Do not use these people you will be ripped off.
Absolutely atrocious, how are they still in business.

We have spent well over $20000 with this company over the last few years. The last install of 2 shutters had issues which they just dismissed. Their problems with warranties have huge call out fees also.
NEVER AGAIN. U blinds were cheaper but foolishly we thought we would remain loyal customers with One Solomons.

Product seems fine but service is terrible. Paid in full but one door was not installed. No contact from them. Had to chase several times and got several different stories. Only consistency was their refusal to come back for a month to complete the job.

Had 2 security doors installed.... after a few weeks one door will not close so we can't lock it ! Submit a service request....no reply ...rang and left message because recording said too busy ....left 3 messages over 3 days... No reply.
Rang again , couldn't get through again so I rang new sales and got through straight away and spoke to a lady and she said that the service team would call me back in a couple of minutes......40 minutes later I rang back and was told service team had finished for the day!
I then asked if I could speak to a manager or supervisor and was told at 3:30 that manager was on a call and that he would call me at 5pm when he was finished...it is 5:55 and NO call !!
I have never in my life had such disgraceful customer service.... They do not deserve even one star 👎

Well our job is finished..A big thank you to one Solomon's for a great job..Patio looks great..and thank you to the guys who came over this morning an excellent job well done guys ...thanks once again One Solomons

Paul Bremner visited us today to give a quote for outside patio shutters. Paul has previously quoted for shutters and screens for our home several years ago, and we found Paul to be very knowledgeable. He provides an excellent service, and we would recommend Paul to anyone who wishes to purchase shutters, screens or blinds.

We had all windows in a 2 storey house fitted with security screens. $16k job. Marginally cheaper than other well known brands. Our issue was multiple install and finish issues that were eventually sorted by One Solomon, but shouldn’t have occurred to start with. Also difficult/slow to get them to return your calls or emails when you have an issue. Should have been a simple stress free transaction but took months and multiple trips back to get sorted.

Zipscreen blind, great product, shame about the sales team.
Sales person came round, we measured up, and we decided what we wanted and received a quote.
We then received the quote via email and asked to approve, as the total figure was the same we approved and paid half of the quote.
We then arranged an appointment for the fitting.
Three days before the fitting the sales team informed us that we had approved the wrong quote; we only received the one, and that the quote, which they then sent, should be accepted and was for approximately $750 more as the width of the blind in quote one was approx. 1500cm short of what was required.
• We only ever received the one quote
• We only ever requested a 4mtr blind
So due to the error (incompetence) of the sales team we had to pay approximately $750 more than we were quoted and never received an apology.

Our experience was excellent from the beginning with the advice and quotation from Paul, through the communication about the manufacture timeframe and scheduling to the installation. Michael did a great job with the installation of our security screens, and we are very happy with the finished product.

Great customer service & quality products.

Sadly my dealings with this company started out well but very quickly descended into sheer incompetence.
I was not given a sample or record of the colours I had chosen. I chose two but only one was delivered.
I ordered three blinds for one room but only two were quoted on.
Two men came at seperate times to measure so that everything was accurate, the blinds still didn't fit when they arrived.
I advised the installer that there should be nine cream blinds and one grey.
He just went ahead and installed the lot without checking. The blinds delivered were all grey.
Afterwards they denied all responsibility and it was my job to check their work via an extremely convoluted quote that was impossible to decipher on a small screen.
This wasn't the cheapest quote I had but I now wish I had chosen another company.

It was very easy, efficient and great value.

The sales representatives are very easy to deal with. Kathleen has great knowledge of the products, gives good advise, she is always polite, cheerful and helpful. We have dealt with this company with products in our previous house and throughout our current renovations.
We are looking froward to the installation of our latest order.

Francine was really knowledgeble and straightforward. she knew her product

Very helpful staff and always on time with service

Easy process from phone call to installation. No hassles

Right from initial measure and quote by Liz, to the installation on Wednesday, it was a breeze. All the information was supplied and any further questions we (I) had were thoroughly answered. The screens look fantastic & adds value to the house. PLUS the installer tidied up after completion. We had, 2 double windows and a 4-panel window rescreened with the "steel mesh" (change from the old style fly screens. We have now decided to proceed with all of our screens being replaced by Solomons One. Thank you Liz and the team. Eliisa and Gary

The service so far has been prompt, well explained and I am expecting to see a great job when it is finished.

I am appalled by the the business strategy of this company. Joe Grima who is the manager of the manufacturing I believe us a rude incompetent worker not interested in providing proper work to customer satisfaction.also seems he is the main decision maker of the business as the administration and management is not able to retrain or correct his ill diplomacy or make him to change business strategy.
Thank to Cassandra who put a great effort being in a middle of the hustle.
Yet not even her or the management were able to change anything. Joe Grima is the one that runs all of them by the look of it.
AVOID or you regret it like I did, and I was a long term customer.

My 3rd time using this company. Did all doors and window in my unit, couple of years ago did back sliding door at Townhouse, plus two windows of Clearshield. Also one cat proof flyscreen on a window upstairs. Now doing front door and front window, no complaints, product is great.