Oneretailgroup Reviews 81

I bought a fan via Tesco Marketplace from this company, and paid extra for fast delivery. The fan was delivered on the day it would have been delivered if I'd selected free delivery. I have contacted them twice asking for a refund on the additional delivery charge and been completely ignored.

MISLEADING company ads for products implying they are New. I thought I was buying a repeat order of a NEW Pro Breeze 1000ml dehumidifier from Amazon - but is was fulfilled by One Retail Group who supplied a Used AND Broken unit instead. It had to be posted back to them.

The company is a scam company.
DO NOT BUY FROM THIS COMPANY.

Dreadful company that promise a delivery date that they can’t fulfill. Absolutely no response to emails which appears to be the only way to contact them!

This company is a scam. Purchased an aircon unit and like many others the item has not arrived. Ignore the good reviews, they're most likely paid reviews. There is no way of contacting them if you want a refund and if you're lucky enough to contact them somehow then a refund is most likely to takes ages. SAVE YOUR MONEY, SAVE YOURSELF THE STRESS & SPEND IT ELSWHERE. YOU HAVE BEEN WARNED.

They were the point of contact on the details on the pub heater label. I had wanted to purchase an element as the heater had broken . They dont do them and for the sake of a cheap element they make you purchase the whole heater. They were awful in terms of their replies, we ended up buying a very cheap heater. It was just a three Bar fire. We would've rather had something like we had before but it was so appalling. We had to just go with something. Despicable people

There appears to be a common theme when dealing with this company! The theme is not good. I ordered a probreeze dehumidifier, should have been delivered within 3 days, never arrived two responses advised to give 48hours as courier had been busy with Black Friday, third reply was it was lost, asked for refund and then offered store credit because this was best for me ! So after nearly two weeks I have a refund on the way. I would suggest looking elsewhere to spend your hard earned money. One Retail Group I would suggest you review your processes and learn to accept that responsibility in contract law is yours, and that includes the failings of your courier!

I ordered a humidifier from pro breeze on Weds 11th Feb, and paid for next day delivery, Thurs 12th Feb, waited in all day, then I receive a message from Amazon saying it will be delivered Fri 13th Feb, sent two messages to pro breeze, no reply, so do I get a refund for the next day postage or are they just going to ignore me, not very impressed. Geoff Gritt.

I bought a set of Aycorn Magnetic childproof locks on Amazon. One of the 20 locks it came with didn’t work. Amazon directed me to contact the company directly. After a small amount of back and forth with order details and showing the issue, rather than send one replacement lock, they sent me a whole new set, first class which arrived 2 days later.

Email responses were timely enough (within a day normally up to 1-2 days when details needed checking)

Staff were pleasant and seemed willing to help and the resolution was far more than I was hoping for.

Terrible customer services.
I bought a dehumidifier via Amazon and despite it being excessively noisy they would not pay a return .
I had to pay out £15 to return it.
Don't use this company.
You will lose out financially!!

Ordered a dehumidifier via the Debenhams website, seems that that the Debenhams brand is also used by this company. Arrived damaged (big hole in box clearly dropped in transit via
Amazon courier service, no replies to request for refund. Having to go though PayPal dispute. Had the cheek to send me a product review request twice, despite not replying to emails. Judging by other reviews I suspect this company are selling graded products with no intention of ever dealing with any issues. Also uses the brand name OneRetal as well as DBZ and Debenhams

I ordered a dehumidifier that was shipped to the wrong address, which was not my fault. The courier confirmed the mistake, provided a resolution, and confirmed that One Retail Group would be reimbursed. Despite this, the issue took an unreasonably long time to resolve, even after I sent multiple emails and completed all requested forms promptly.

Communication was slow and unclear throughout, even between them as suppliers and retailers. I was left chasing updates while dealing with the stress and inconvenience this caused. I had taken time off work and prepared my home specifically for the dehumidifier, only for that time to be wasted.

Although a refund was eventually issued (without me requesting one), what I really needed was a replacement dehumidifier urgently. This was explained multiple times, yet not taken into account. Would appreciate maybe a gwg a next day delivery! But no.

While the matter is now closed financially, the overall handling, lack of urgency, and poor communication between retailers (Robert dyas ) and supplier (one retail group) and customer this was a very frustrating experience. I hope One Retail Group improves how misdeliveries and urgent cases are handled in the future. I feel it’s common sense. I felt the way the situation was handled was very miserable. The miscommunication between the retailers and suppliers has made me suffer.

Terrible experience so far. Bought a dehumidifier from them via Debenhams, which was faulty right out of the box. Started violently shaking on first use. Immediately asked to return but over 2 weeks later nothing has happened - should be a straight forward process. This company hides behind big names such as Debenhams and Amazon and provides zero customer service.

All reviews of this company are TRUE. Bunch of liars. Bunch of crooks. Bunch of useless idiots. Impossible to get any form of reply. After 50 emails they still ignoring us. God help whoever purchases the rubbish they sell.

Non existent customer service. Chatting with AI isn't remotely helpful when a customer needs help.

Ordered something via Debenhams on the 1st December, with express next day delivery. Received an email to say the package would be delayed 24 hours and I should receive no later than the 4th December.
It is now the 11th December and I'm yet to receive the order or an actual response from a customer service agent.

After seeing negative reviews for One Retail Group (who sold the item via Debenhams), I requested to cancel the order. It's been over 6 days since the cancellation was requested and again, zero response.

Appalling service.

Would give zero stars of I could. Can't get hold of them and not replying to emails now I've asked for a refund for a product that never turned up. Seems they like to do this. If you wanna purchase and it's through them then my advice is walk away. Stinks of scamming to me. Wish I'd seen the reviews first

My Experience With This Company

In my experience, the company gives the impression that their products are manufactured in the UK, but it appears that most components are imported from China, with only limited assembly taking place in the UK. Unfortunately, I also had issues with the warranty process, which was not honoured despite multiple attempts to resolve the matter.

I have a full trail of emails to support my experience. Eventually, Robert Dyas issued a refund, but only after a long and stressful process. The retailer initially stated that they had sent a return label with tracking, but later claimed they had not, which added further confusion and inconvenience.

Overall, the situation caused unnecessary frustration. Based on my experience, I would advise exercising caution before purchasing

Bought a dehumidifier that stopped working just after the the warranty had expired.

When I pointed out they have a legal obligation that the goods be of Satisfactory Quality and they are obliged to fulfill my Right of Repair or Replacement under the UK Consumer Rights Act 2015, they just totally ignored the mails.

Garbage quality, and crappy service.

Do not use, do not buy.

Ordered a dehumidifier through debenhams, was unaware it was then sent through these. Item has not arrived. The updates on yhe tracker are laughable. Supposed to be delivered via amazon and I can't speak to anyone. I now just want a refund...DO NOT USE THIS COMPANY

scammers. ordered an air con unit from them. delivery was never attempted and this shows VERY clearly in tracking. obstructive as will not contact courier to resolve and will not refund me.