Oneassist Reviews 

I submitted my Nothing Phone 2 for repair on August 19th, 2024. However, I've received multiple excuses about quality control issues and parts shortages. I'm disappointed with the lack of progress and the company's seeming indifference to my situation."

I purchased a service policy [1023289103] for Water Purifier from OneAssist Consumer Solutions Pvt Ltd with the expectation that they would deliver on their promises. Unfortunately, my experience has been anything but unsatisfactory, I would rather I can’t even rate them.
Despite adhering to all the necessary steps on my end, the services I received were far below what was promised. I have bought an RO AMC with one time filters replacement, at first step the ASM Tushar has rejected my request without any discussion or information. I had to work with multiple customer care associates to create a new request [30061836]. Now it’s almost 20 days, despite of reaching out at all levels, no resolution had been provided yet. It’s extremely disappointing to see a company not uphold its commitments, especially when customers rely on them for essential services.
I reached out to their customer service to address the issue, but the response was slow and unhelpful. After multiple attempts to get the situation resolved, I’m still left without the services I was promised.
For a company that claims to prioritize customer satisfaction, this experience has been frustrating and unacceptable. I would strongly advise potential customers to be cautious and ensure they fully understand what they’re signing up for before purchasing any policies from ONEASSIST SOLUTIONS PVT LTD.
I hope ONEASSIST SOLUTIONS PVT LTD takes this feedback seriously and improves their service delivery and customer support. Until then, I cannot recommend them for any of the services.

I don't have an option of giving 0 star, so have given 1 star. I have requested for my AC gas leakage, but the one assist executive have came and did the service and ended up in multiple faults. It looks like the service engineers are not well known of the technicalities as they are actually asking my help to guide them on What has to be done.They took 3500 from me and they went away. Tried to call them to for solution but no answer, asked for a refund but no answer. Please please do not even try to opt for one assist service.

Edit: @oneassist, You never shared the terms and conditions before itself. It was your mistake at first, and it was your people who made issues to my AC. Please don't show off that you are correct. It was not just about my issue, I can see multiple issues from many customers. It's such a scam.

i have a extended warrenty of he Noise buzz but there is no proper reply on my request.

They eventually find one or other reason not to provide compensation. Total waste of money. Not recommended.

Misguide customer after taking plan

No service from last 12 days

Really disgusting

When call to customer agent they have only answer wait for 24 to 48 hrs

And no more

They don't have company head number

Service not good and on time from last one week I am waiting for solution for my issue but engineer have no time to come for request. Bad experience to choice this service and app. My contact number is 9990802600. You can contact me

Company is doing good on email complaints and work done properly

Best service

Very very thankful for oneassist services 🙏
My 1399 amount received
So thank you so much 😊😊

Finally resolved the issue. Overall everything is good . 😊

Awesome 👌 excellent experience, good service, timely handle

Must Recommended, Customer Friendly. First they listen ur prblm and solve immediately.

Non-technical staff is there; they reject claim without any inspection so dont buy that type of rubbish insurance; the issue is different and rejection reason is different. , so salute this type of fraud.

It's all process is very fast

There is an update below this post which is the reason why i have changed the rating from 1 star to 4 star.

Whoever is planning to purchase mobile insurance, please don't go with OneAssist .
Go with Samsung care or I care for their phones.
They give a two year coverage
One assist only gives you one year of coverage and they guarantee you ,you can renew after one year.
But when the time comes ,they give you one excuse or another not to renew.
And the complaint agent one Mr Saeed had an explanation..

He was sorry the agent who initiated the plan told me I could renew it.

UPDATE.

One miss Zeba had contacted me after i gave this review, and she did a good job in escalating the issue and giving me a renewal

Good experience

They excel in delivering exceptional service, prioritizing customer satisfaction, ensuring a positive experience overall.