OneAdvanced Reviews 628

Friendly informative, clear and helpful support, easily followed the instructions given to resolve the issue we were having. Great job

Many thanks

Fantastic help and support from Roopa. I got help sorting with account issue and reset of password and settings.

I have been working alongside Eve Stanners for sometime as my main contact within OneAdvanced. They have been wonderful to work with and have proven to be both very knowledgeable and proactive in the service they have provided. I continue to look forward to work with both Eve and OneAdvanced going forward.

Excellent customer service from Roopa

The software they supply is really very good. The problems are anything around invoicing, payments or contract renewal. Which is spectacularly bad and incredibly unjoined up for a data management company. Their customer support portal, is the oddest I've ever seen. It's impossible to update your main contact, the person they've got as our main contact is a typo made by the person who handled our initial sales call over three years ago. We've spoken to various people about changing it, they've never been able to.

We renewed our contract recently, which was an odd process as the person who dealt with the contract made some promises about how seemless it would be. He didn't seem to know much about us, or even what products of theirs we were using or how we paid for them. Everything he said would happen didn't happen, instead it was just an almost random assortment of invoices none of which lined up. Some for the old contract, some for the new, some for a contract that was sent through accidentally (which apparently was my fault).

The really odd thing is that they often hold AI demonstration webinars and I think to myself .. if this is working why does every interaction with you feel like chaos?

I'm trying to setup a direct debit with them at the moment. I've spoken with three people so far, none of them seems to know who I should be speaking to, but it's always someone different.

I don't understand how the software is quite as good as it is, but the back end administration of paying for it is quite this bad.

She has put an effort understand the issue and waitied toresolve the issue also made sure the codes are added in system , and promtley communicated with me to resolve the issue.she was really helful. thanks

Ankit contacted me within a couple of hours of chasing a open case and kept me inform of each process throughout. Part of the issue was resolved but the remaining part was beyond resolving.

We experienced an issue for over 10 months where patients were incorrectly marked as inactive in Docman. After discussing this with the account team, we were referred to the technical team, who were able to action and resolve the issue within a couple of days.
The have very friendly staff especially, Kaipu and Tripti which both helped for finding the target team.

Ian Branton from OneAdvance consistently delivers excellent support and guidance. With the many queries that can arise, Ian is always available to answer questions, provide clear advice, and implement solutions efficiently. A pleasure to work with.

Rahul Sarveshwara, thank you very much for the amazing service you have provided today. I have been trying to log into Science Warehouse over the last 2 weeks and I had tried everything and nothing worked and you resolved my issues within a few minutes. This is really appreciated. Thank you again.

Support ticket was replied to within 10 minutes of being raised and a Teams call booked in for a mutually convenient time within 2 hours. Ravi Ranjan was the case handler and was very knowledgable and helpful and resolved my query plus another whilst we were on the call - case closed. Thank you Ravi!

We use Docman Connect from One Advanced it works quite well for our company. It would be even better if they could send secure electronic Patient Discharge letters to NHS GP practices in all the NHS regions in the UK. I would also like Docman connect to support SSO via Entra ID, I hope they can provide a solution for that sometime soon as well.

Great service and outstanding patience and professionalism shown by Padma. The matter was resolved over the phone with clear, step-by-step guidance on what to do. Thank you

Exceptional customer service. We had a issue with posting historical journals at the critical year end period, and we are so grateful for the dedicated personal attention we received from eFinancials Helpdesk Manager Andy Stanford and top DBA Murty Maremanda, who persevered with a complex multi-element problem until we were back in operation. Outstanding customer service, above and beyond any reasonable expectation!

Roopa was very helpful - completely resolved everything that I needed.

Roopa helped resolve very quickly.

EXCELLENT!!!!

Great support from Rahul Sarveshwara to sort out my connection issue. Quick and efficient as soon as we got in touch.

PJ Is great to get thing sorted asap. He knows we operate 3 weekly payrolls so he know the urgency of the queries. Nothing is ever an issue even if he might have told us before how to fix it.
The ticket system works well and we just put PJ's name on it and he always comes back to us quickly.
The system is looking for a date of experience but there is no specific date. It is all the time we get a great support from PJ