I’ve had the ICO for 2–3 years. It doesn’t work anymore. It has always been unreliable. I ended up spending extra money on a new sensor and a new calibration kit, only to find out that the module itse... See more
Company replied
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These people and the smart pod are absolutely useless, my pod has been sitting on test for more time than it has been in my hot tub in the last 18 months while they do absolutely nothing. Neither the... See more
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I have an Ondilo water meter in my Jacuzzi in my garden. Unfortunately, and I had some problems with the pH readings. When I originally reported them, I did get a call back but their solution did not... See more
Similar experience to other reviewers. Purchased an ICO unit 2 years ago and it’s great when it works but that isn’t for long. Had several replacement parts and probes sent out whilst under warranty b... See more
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Company details
Written by the company
Ondilo a conçu ICO l'analyseur d'eau connecté pour surveiller la qualité de l'eau de piscine ou spa. ICO effectue des mesures automatiques 1 fois /heure, et envoie des recommandations personnalisées sur l'application ICO, quand cela est nécessaire. Le bon produit de traitement au bon moment au bon dosage. Installation rapide, connexion Wi-Fi, batterie longue durée. 2 versions : chlore/brome ou sel.
Contact info
France
- www.ondilo.com
1.7
Bad
147 reviews
Replied to 46% of negative reviews
Typically replies within 48 hours
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After 9 months (1 charge) the ICO stops…
After 9 months (1 charge) the ICO stops working. I received after 7 weeks a new sparepart, but doesn't work either. Also the Wifi connection fails, while using the same password. Now they keep on asking what characters i use in my password??, instead of telling me what is allowed and not. Bad customer unfriendly service and a waste of money.
30 July 2022
Unprompted review
Unreliable and Poor Customer Service
I have had two units in the past five years and both have proven inaccurate and have finally failed. Their customer support is in France and have your running test after test only to not respond when you ask for an address to send the unit for repair. Although the idea is good the unit is not, please don't waste your money, I wish I hadn't.
3 November 2021
Unprompted review
If you have a pool you need this
If you have a pool and want to make sure the water is crystal clean and safe, their ICO product is for you. Have had the ICO pool sensor for a year now and must say it is a top product. Probably saved me its cost already in a more efficient use of chemicals and pool product. But above all you want a company to stand behind their product and faced with an infiltration of water which damaged the batter after 15 months that's exactly what they did, immediately! Plus their ability to troubleshoot from a distance. Very good! Thanks Fabrice for very useful online support.
10 April 2020
Unprompted review
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