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ON1 Reviews 

3,208
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, reviewers had a great experience with this company. Many consumers highlight that the software offers powerful photo editing tools and useful features that make it a great alternative to other programs. Customers also appreciate the continuous updates and the fact that the platform provides numerous presets and tutorials to help users improve their workflow. Some reviewers were not happy with the AI face restoration feature, noting that it often alters faces unnaturally or replaces them with unfamiliar appearances. However, some people mentioned that the application can experience performance issues, such as slow loading times and unexpected crashes during heavy editing.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, while some reviewers praise the software for... See more

User experience

Clients share ambiguous opinions on user experience, as some reviewers praise the impressive features,... See more

Quality

Users describe ambiguous interactions with quality, noting that reviewers find the software fabulous for fine... See more

Application

Consumers find application to be a very powerful and feature-rich tool that allows reviewers to complete... See more

Upgrade

Reviewers mention mixed feelings about upgrade experiences, as some consumers found recent editions to be a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The software is working perfect! The action-offer was great and worth-wile! There ware some payment problems. Normally in Holland we mostly pay with iDEAL/WERO, but this time this payment-method was r... See more

Company replied

Rated 4 out of 5 stars

I very much like the software...BUT...there are some serious caveats. The learning curve is steep. The video instructive courses are good but assume too much knowledge (incredibly frustrating and us... See more

Rated 4 out of 5 stars

ON1 Photo Raw 2024 worked flawlessly. Then 2025 & 2026 upgrades came with some nice new additions, but Super Select AI & Generative Eraser stopped working. The newest update added Restore AI, which... See more

Rated 5 out of 5 stars

Quick access. Easy navigation. Logical layout. Products explained in depth. Good pricing. Attractive discounts. Pay once and use with no subscriptions required or pushed. One other company went subscr... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Photographer
  4. Photography Service

About ON1

Written by the company

ON1

ON1

Get photo editing software for Mac and Windows from ON1. Our software offers everything photographers need to organize, edit, and share photos. Download our editing software for photographers at ON1.

ON1 is a leading provider of photo editing software for photographers. With a focus on ease of use and powerful AI-powered features, ON1 provides a complete photo editing solution for hobbyists, professionals, and everyone in between. The most popular ON1 application, ON1 Photo RAW, is the ultimate all-in-one photo editing application and raw photo editor. It’s like combining the best from Lightroom and Photoshop into a single application for photographers. This professional-grade AI-powered photo editor is a robust organizer, raw processor, layered editor, and photo effects app. Top it off with mobile and cloud integration, and photographers have a complete desktop and mobile workflow.

With the most incredible new AI-based technologies and features in years, ON1 offers photographers unique new approaches to how they edit, save time editing, and still achieve superior quality in their editing results.

Buy with Confidence

No Risk, No Questions Asked

No Risk, No Questions Asked

We care about your satisfaction. If you're unhappy with your software purchase within 30 days, we'll gladly refund you. For pre-orders, the refund period starts 30 days after the product's release.

For ON1 Everything subscriptions, you can receive a full refund if you cancel within 14 days of your order. After that, the payment is non-refundable, and your service will continue until the end of the term.

At ON1, we want you to have the best possible experience. If you're facing any issues with our photo editing software and have been in touch with our support team, we're here to help. Even if you're outside the 30 days, we can extend the money-back guarantee in these cases. Our dedicated team will work with you to resolve any problems quickly, so you can get back to photographing then editing your photos with ease.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(3,208)

349 reviews in the last 12 months

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Rated 2 out of 5 stars

Operations tend to lag

On my Mac M2 Pro with 16GB RAM, ON1 still lags on most operations. Lightroom and DxO don't.

15 July 2026
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Reply from ON1

Thank you for the specifics on your setup. Could you let our support team know which ON1 Photo RAW version you're on and which operations lag most for you (browsing, brushing, exporting, a specific tool)? That will let them look into the M2 Pro/16GB performance gap directly.

Rated 5 out of 5 stars

My subscription had been inadvertently…

My subscription had been inadvertently canceled because I did not see the renewal notices. The service tech made that right and helped me clarify and reinstate my account. Thank you for wonderful service.

15 July 2026
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Reply from ON1

Thank you for the kind words, glad our team could get your subscription reinstated and squared away for you.

Rated 1 out of 5 stars

It doesn't work with .CR3 files from my…

It doesn't work with .CR3 files from my EOS R5ii - it displays a white haze over the RAW file.

15 July 2026
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Reply from ON1

Thank you for reporting this. Could you send our support team a sample .CR3 file from your EOS R5 Mark II along with your ON1 version and OS details? That will let them look into the white haze issue directly and get you an answer.

Rated 4 out of 5 stars

I have an on-again/off-again…

I have an on-again/off-again relationship with ON1. I have used ON1 pretty much since the beginning because I did not want to pay the ADOBE price after they broke everything up and cost sky rocketed. After a couple of Photoshop Summits, I switched. Photoshop got simplified and ON1 more difficult. The layout got more confusing. I still used ON1 as a plug-in to lightroom/photoshop because I liked some of the presets I purchased. Now I have a subscription to both Adobe and ON1. Adobe is in the process of acquiring Topaz Labs which I used to use allot. Especially Denoise, and Sharpening. On1's new noise reduction software was a good deal, so I bought it to try out. I will soon be Off-Again with ON1 because of an update. The new update for 26.3 keeps crashing my computer. I stopped reporting it, because everything still works but I have to reboot my system. Also, installing new presets I purchased or got for free, will not install. The instructions are not clear and some of the actions just aren't there. Installing anything new in ON1 has turned out to be a pain. So, back to Photoshop. ON1 is a great program and has done a great job on some of my fine art photography. However, I just wish the creators would stop tinkering with it and just let it settle down and let it work the way it is supposed to.

15 July 2026
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Reply from ON1

Thank you for sharing the full history, especially since you've been with ON1 since close to the beginning. We're glad the new noise reduction has been worth it, and glad ON1 has done right by your fine art work.

The 26.3 crashes and the presets that won't install are real bugs, not something you should have to work around with a reboot or by giving up on presets you paid for. Could you send our support team your Mac model, macOS version, and which specific presets fail to install (including any error message)? That will let them look into both directly.

The "stop tinkering and let it settle" point is fair, and we'll pass that along as feedback on how updates and UI changes get rolled out.

Rated 5 out of 5 stars

One of the best software i have been…

One of the best software i have been using for very long time, reliable, consistent, innovative, and for a very good price functionality ratio

15 July 2026
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Reply from ON1

Thank you, that means a lot given how long you've been with it. Glad the reliability, consistency, and price-to-features balance are holding up for you.

Rated 5 out of 5 stars

The 2026 version with AI is now my favorite software.

As a 2019 customer I found the 2026 edition a giant improvement with AI addition. Not perfect, but amazing for some of my old landscape photos. Not great for portraits though. I'm sure that will be improved too. Anyway, I decided to buy the latest version. Everything went well. Happy to be a customer.

10 July 2026
ON1 logo

Reply from ON1

Thank you for sticking with ON1 since 2019, and glad the 2026 AI additions have been a big step up for your landscape work. The portrait feedback is fair and useful for the product team. Glad the purchase went smoothly, and welcome back as a 2026 customer.

Rated 5 out of 5 stars

I love the product

I love the product, it's fabulous. I am still only getting to know about the products' attributes, but the one I am familiar with are sensational. So glad to have it. It works so well with Lightroom.

11 July 2026
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Reply from ON1

Thank you, glad the features you've explored so far have landed so well, and that the Lightroom integration is working smoothly for you.

Rated 5 out of 5 stars

I didn’t use the product in anger yet

I didn’t use the product in anger yet, but access and setup has been a breeze so far, and the support structure seems very robust. So far, I am really pleased with the experience.

4 July 2026
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Reply from ON1

Thank you, glad setup was a breeze and the support structure is giving you confidence going in. Hope it holds up once you're using it in earnest.

Rated 5 out of 5 stars

Overall, a great product!

Upgrades generally work well. Product features are constantly evolving, however AI improvements take a lot of PC grunt, which may impact users with insufficient RAM and processing power.
I periodically still have crashes where the application stops working and needs to be restarted. I would like to see ON1 deliver a release that concentrates on fixing crashes and improving speed, rather than keep adding new functionality. Whilst I have a high-end PC, I still find that loading a photo into edit can still take a while, especially if that photo has already had some edits.

28 June 2026
ON1 logo

Reply from ON1

Thank you for the balanced take, especially the feedback on where the priorities should sit. Glad upgrades have generally gone smoothly for you.

On the crashes and the slow loading of already-edited photos, even on a high-end PC, could you send our support team your exact specs, OS version, ON1 version, and roughly how many edits/layers are typically on the slow-loading photos? That will let them look into both directly.

The "fix stability and speed before adding more features" point is fair, and we'll make sure that reaches the product team as feedback on release priorities.

Rated 5 out of 5 stars

ON1 Photo RAW best for wildlife-photographers

ON1 Photo RAW is the best package for Wildlife. Easy file-handling, most natural denoising, fairest price and best support. I tested all the competitors, but I recommend definitely ON1 Photo RAW.

17 July 2026
Unprompted review
ON1 logo

Reply from ON1

Thank you, that means a lot given you tested the competitors directly. Glad the file handling, denoising, pricing, and support are all landing well for your wildlife work, and we appreciate the recommendation.

Rated 5 out of 5 stars

Very good photo processing app with…

Very good photo processing app with many features. Many of the features are automated or ai which is great. The presets are great because they make it easy.
It does take a while to learn some of the most interesting effects. I highly recommend watching the short tutorials on their website.

30 June 2026
Rated 3 out of 5 stars

Отличный выбоA great program, but lack of proper Russian translation and tutorials is costing you customersр

Отличный выбор! Вариант **Б** звучит очень убедительно и сразу показывает разработчикам цену вопроса.

Вот ваш готовый отзыв, полностью собранный и готовый к отправке. Вы можете просто скопировать текст из рамки ниже:

---

### Итоговый текст для отправки (на английском):

> **A great program, but lack of proper Russian translation and tutorials is costing you customers**
> Overall, I really like ON1 Photo RAW. It is a powerful and capable program, and I enjoy using it. However, there are two major drawbacks that make the experience difficult for users who do not speak English.
> First, the Russian localization is incomplete and quite poor in many places. A lot of functions and interface elements are still not translated at all. Because of this, I constantly have to use a translator, which takes a lot of time and disrupts the workflow.
> Second, all the educational materials, courses, and tutorials (including those available for purchase) are exclusively in English. It would be incredibly helpful if you could at least provide translated subtitles for video lessons and offer PDF guides in Russian.
> You have created a great program, but by ignoring proper localization and learning materials, you are losing a massive number of potential customers who don't speak English. I want to keep using your software, but I sincerely hope you will improve the localization and translate the tutorials.
> **P.S. Please note that this review was written with the help of an AI assistant, as I do not speak English.**

30 June 2026

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