Omnia Outsourcing Reviews 172

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3.2

Payroll Service

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, most reviewers were somewhat happy with their experience overall. Many customers experienced significant issues with payments, noting that they were often not made on time and that salary sacrifice arrangements were not carried over as expected, leading to unexpected tax burdens. Reviewers also found it nearly impossible to contact the company, with calls going unanswered and emails being ignored, resulting in a lack of support and resolution for their payment and tax-related problems. However, some people were satisfied with the staff, describing them as polite, informative, courteous, and professional, and appreciating their quick and helpful responses to queries. A few other people also felt that customer service was excellent, with some individuals going above and beyond to resolve issues efficiently and with a clear understanding of the problem.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report not being paid on time, with some... See more

Staff

People report ambiguous experiences with staff. Many customers praise staff members for being helpful,... See more

Customer communications

Consumers consistently express significant frustration with contact methods. Many reviewers report that phone... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise individual agents for... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report that calls are... See more

Reviews shaping this summary

Similar to another reviewer below, I was also transferred over to Omnia from Churchill Knight with about a week's notice. Whilst I got paid on time, it was not communicated by either Churchill Knig... See more

Company replied

I have been dealing with Izzy regarding my contract of pay. After learning my agency were not providing me with professional manor. I contacted Izzy. I must say that I have never been dealt with so f... See more

I was previously with Churchill and transferred to Omnia. I’ve actually had a really good experience with Omnia so far. The staff have been very friendly and helpful, and payments have always been mad... See more

Amazing..polite,informative,courteous and professional..needed information which was provided in a speedy and timely manner. Big thanks to Beth and all at omnia..would recommend them in a heartbeat

Company details

Payroll Service

Written by the company

Omnia is a professional outsourced business partner that helps by taking care of employment and payroll needs, be it temporary or permanent staff. We work with SMEs, Contractors and Recruitment businesses and our focus is on delivering quality, backed up by excellent service and relationships.

Contact info

40 Caversham Road, RG1 7EB, Reading, United Kingdom
0118 315 1532
info@omniaoutsourcing.com
www.omniaoutsourcing.com

3.2

Average

172 reviews

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Replied to 8% of negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 27, 2024

Mar 14, 2024

Helpful customer service.

14 March 2024

Unprompted review

Mar 14, 2024

Daisy was more than helpful clearly spoken, understood what I wanted…. Then within minutes was sorted for me and, answered 100% in an email 👍

11 March 2024

Unprompted review

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