Omnia Outsourcing Reviews 172

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, most reviewers were somewhat happy with their experience overall. Many customers experienced significant issues with payments, noting that they were often not made on time and that salary sacrifice arrangements were not carried over as expected, leading to unexpected tax burdens. Reviewers also found it nearly impossible to contact the company, with calls going unanswered and emails being ignored, resulting in a lack of support and resolution for their payment and tax-related problems. However, some people were satisfied with the staff, describing them as polite, informative, courteous, and professional, and appreciating their quick and helpful responses to queries. A few other people also felt that customer service was excellent, with some individuals going above and beyond to resolve issues efficiently and with a clear understanding of the problem.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report not being paid on time, with some... See more

Staff

People report ambiguous experiences with staff. Many customers praise staff members for being helpful,... See more

Customer communications

Consumers consistently express significant frustration with contact methods. Many reviewers report that phone... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise individual agents for... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report that calls are... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Similar to another reviewer below, I was also transferred over to Omnia from Churchill Knight with about a week's notice. Whilst I got paid on time, it was not communicated by either Churchill Knig... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Izzy regarding my contract of pay. After learning my agency were not providing me with professional manor. I contacted Izzy. I must say that I have never been dealt with so f... See more

Rated 5 out of 5 stars

I was previously with Churchill and transferred to Omnia. I’ve actually had a really good experience with Omnia so far. The staff have been very friendly and helpful, and payments have always been mad... See more

Rated 5 out of 5 stars

Amazing..polite,informative,courteous and professional..needed information which was provided in a speedy and timely manner. Big thanks to Beth and all at omnia..would recommend them in a heartbeat


Company details

  1. Payroll Service

Written by the company

Omnia is a professional outsourced business partner that helps by taking care of employment and payroll needs, be it temporary or permanent staff. We work with SMEs, Contractors and Recruitment businesses and our focus is on delivering quality, backed up by excellent service and relationships.


Contact info

3.3

Average

TrustScore 3.5 out of 5

172 reviews

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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

No one ever answers the phone...

I was one of the contractors transferred from Churchill-Knight with one week notice.
Since the transfer, I had no communication from Omnia.
I had a salary sacrifice pension deduction in place but this was not transferred and I was not informed, only noticing when I received my first payslip.
I have tried calling and emailing many times over the last week but I still cannot get anyone to respond.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Similar to other reviewers

Similar to other reviewers, I was transferred over from my previous umbrella company on 30th January with only 1 weeks notice. Since then my pay has been incorrect, my tax code has been changed and is now incorrect, my timesheet has incorrectly been rejected. It is impossible to get through to anybody at Omnia, calls are not answered or returned. They do however seem to have the time available to reply to reviews on here.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

I was also transferred to…

Like others I was also transferred to Omnia from my previous umbrella company. As commented by others no communication, salary sacrifice lost costing me 4 figures and impossible to contact despite numerous calls and requests for a call.
Totally avoid, plenty of other umbrella companies out there running a professional service.

2 January 2026
Unprompted review
Omnia Outsourcing logo

Reply from Omnia Outsourcing

We’re sorry to read about your experience and appreciate you taking the time to share your feedback. We are here to provide ongoing support and ensure your concerns are properly reviewed.

Please contact us directly at info@omniaoutsourcing.com
with your details so our team can assist further.

Rated 1 out of 5 stars

Do not communicate with umberella employees

Do not answer calls or emails and have not returned calls left 5 days ago.

My pensions contributions following a tupe from churchill knight were not managed properly either and have not been paid to my SIPP.

11 February 2026
Unprompted review
Omnia Outsourcing logo

Reply from Omnia Outsourcing

Thank you for your feedback. We’re sorry to hear about your experience and the concerns raised. Please contact us at info@omniaoutsourcing.com with your details so we can look into this and respond directly.

Rated 2 out of 5 stars

Got paid but poor communication

Similar to another reviewer below, I was also transferred over to Omnia from Churchill Knight with about a week's notice.

Whilst I got paid on time, it was not communicated by either Churchill Knight or Omnia that my salary sacrifice arrangement would not carry over, leading me to pay a lot more tax than expected this month.

6 February 2026
Unprompted review
Omnia Outsourcing logo

Reply from Omnia Outsourcing

Thank you for your feedback. While payment was processed as expected, we’re sorry to hear that communication around the transition did not meet expectations. Please do get in touch with our team directly so we can look into this further and provide any clarification needed - info@omniaoutsourcing.com

Rated 1 out of 5 stars

Very Disappointed - Pension Promises Not Honoured

I chose Churchill Knight specifically for their private pension and salary sacrifice scheme. The acquisition by Omnia was announced a week before it took place, yet I was never informed that my pension arrangement would be removed. I only discovered the change via my payslip, which has caused immediate financial loss as a high taxpayer, paying significantly more tax and National Insurance than I should.

Attempts to resolve this have been frustrating: calls are never picked up, and email responses are extremely slow. For a service I relied on for my financial planning, this is completely unacceptable. Based on my experience, I cannot recommend Omnia.

9 February 2026
Unprompted review
Omnia Outsourcing logo

Reply from Omnia Outsourcing

Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. We’re pleased a member of our team has now been able to speak with you and discuss the options available, and we remain here to support you.

Rated 5 out of 5 stars

Great service

Amazing..polite,informative,courteous and professional..needed information which was provided in a speedy and timely manner. Big thanks to Beth and all at omnia..would recommend them in a heartbeat

26 June 2025
Unprompted review

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