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Recently bought home. Needed foundation work and was under warranty by Olshan. I was initially told to wait 3 months to adjust piers (never a year). Delayed renovations. After 3 months, only then given a proposal for > $20K to add more piers and raise all piers. I declined and I'm now being held hostage to either pay the $20K or wait a year before Olshan will adjust the piers. Ridiculous. Malicious lies and greed.

Professionalism at its finest! Our sales rep, Cory, was honest and straightforward about our situation. He thoroughly explained what needed to be done, and how it was to be done. We contracted with Olshan to have the work completed. Fast forward to the day of the job: The crew was amazing! Edgar, Chris, Douglas, Sergio, Alex, and Jasson have extensive knowledge in their field. Edgar and Chris (the leads in this crew) took time to explain the scope of work before the job started, as well as after completion. Edgar and Chris are true gentlemen in every aspect. It was a pleasure to have met them and the crew, and I hope they know how much they are appreciated. Thank you!

No complaints
No problem
Very good job

John Garcia showed up today in Mansfield, Tx to finish the work Olshan Foundation Solutions did in repairing my foundation. John and his crew (Everado, Juanito, Don Jose, and Chon) did a great job with my gutter drainage to protect my foundation. They were fast, efficient, and creative. They explained their work to me, answering all of my questions. When finished, they cleaned up their work and left the dirt around my foundation in great shape! I would highly recommend Olshan Foundation Solutions to anyone needing their services.

Do not get fooled by the “professional” sales people at Olsan. They will lie and tell you whatever you want to hear to get your commitment, but they have ZERO follow through on their commitments. We spent over $25k with them and had to call over and over again to get a response after the job was “finished”. When we finally got ahold of our contact and asked him about the commitment they made he said “I cannot remember all the things I say all day”. He never owned up to what he said they would do and everything he said before the job was started was in front of me and my husband. We both recall the conversation clearly, but the Olsan guys essentially called us liars. We’ve also had a small drain top break that they installed and we need it replaced, which we would pay for, but again, we cannot get anyone to follow up. Worst company I’ve EVER worked with.

All the men (Juan, Rudy, Genaro, Jorge, Fernando, Santos, and Tyler) were courteous, reliable, and hard working.

This company was fast and professional.

I had some concerns about my property and Dave Klotzbuecher came out to evaluate. He was very professional and did a great inspecting the property, ultimately determining that there were no foundation issues to be addressed.
Based on this experience, if I did encounter issues in the future, my first call would be to Dave / Olshan.

Technician was knowledgeable and professional.

UPDATE: They fixed it! It took a few phone calls up the chain of command after receiving an automatic "No," so I can't give the a higher rating than 3/5.

A 5 star company would have sent a rep out to see the problem after a single phone call. A 4 star company would have called to get ALL details of the problem before refusing.

I am grateful that they honored their "we stand by our work" sales pitch, eventually. I am just frustrated that it took so much back and forth to get someone out here to even look at it.

For the sake of continuity, I am leaving my original review copy below. Hopefully Olshan can use this experience to train or reinforce a more open minded approach to standing by their work in the future.

Thank you, Olshan. I appreciate the correction.

ORIGINAL REVIEW: Warranties are not honored here. It has been less than a year since they raised the foundation of half of our house (about $24,000), and I found a problem while fixing my plumbing. They are refusing to come out and fix the issue, even saying that I could pay another $1,000 to have them install another pylon to fix the problem work that sits directly next to the pylon they installed. Between 2 installed pylons, so it is obviously a direct result of their work.

Obviously, I'm not doing that. I have no interest in giving more money to a company who refuses to stand by their own work.

The entire reason we went with Olshan (compared to other quotes as low as $15,000) is their assurance that they stand by their work, and they have been here for 80 years, so they will be here in the future for problems that arise with their work. It turns out this is not true.

The techs, Francisco and Antonio did an excellent job and even took pictures so I could see the results.

The team arrived on time and go to work immediately. They communicated the timeline and work progress great. They cleaned up well after they were finished.

Communication during work and leaving the exterior as it was prior to work

Lots of good information about the repair process
And how to proceed with the repair

We were provided with exceptional services by Olshan representatives. Mr. Bill Ford was very communicative and accessible at all times to answer questions. The working crew was on point in everything they did from beginning to end performing the foundation repairs. This crew is superb: Martin, Angelo, Carlos, Jose, Neddy, Mario & Eduardo. The ladies in the main office are very nice too, they are user friendly.

Gabriel and his crew very courteous and did a great job in wichita, kansas Took the time to explain what they were doing for our sloped floors. Made a good difference.

Friendly, knowledgeable and professional

Brianna S. went over and above to help get a very quick appointment for an inspection of our foundation as we were had scheduled other work on the house that would need to be rescheduled if we had any problems. Jake was very knowledgeable, explained everything, and took measurements so that we have a baseline to determine in the future if we need any foundation repairs...which we do not at this time! They are both outstanding employees!

Did fast work and good cleanup but when they leave the job good luck on getting them back. Found where they left a problem and 4 calls over 3 months and still haven’t had a visit to show the problem to. Did receive one call back but he said that is another department and he will pass that on. 1 month later still a no show. I would not recommend Olshan as warranty work is not in they name, including writing a review on there web page.