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See what reviewers are saying

Rated 1 out of 5 stars

The company either went under or it's a complete scam. I had the exact same experience as other one star reviews- watch broke 8mo after purchase, emailed customer service multiple times (like 6 or 7),... See more

Rated 5 out of 5 stars

I recently purchased a Berkeley watch as a wedding gift for my son because an article at Medium.com rated it as their top pick for men’s watches under $500. My son really liked the style of the watch... See more

Rated 1 out of 5 stars

Think the company has gone under, that or their customer service is quite poor. Received the watch as a gift two years ago and it recently stopped working. Have tried to contact the company several ti... See more

Rated 5 out of 5 stars

I was asking my friends for gift ideas for my boyfriend’s upcoming birthday and someone suggested an Oliver Coen watch because it has a lifetime guarantee. So happy with everything, it arrived very qu... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Oliver Coen is proud to be one of the fastest-growing watch companies in the world. We make our timepieces to a higher standard, with world-class accuracy and reliability. As such, we are proud to guarantee every watch for life. Order today and enjoy free shipping and returns.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

60 reviews

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Rated 5 out of 5 stars

Fantastic watch and great service

Purchased the Berkeley model online as I’ve heard a lot about these watches and I can only say good things. From selecting the watch you want to how quickly it arrived and the lovely box it came in. Couldn’t be more happier would 100% recommend to anybody who wants to add a watch to their collection

4 July 2019
Unprompted review
Rated 5 out of 5 stars

As a man who is into his watches I have…

As a man who is into his watches I have nothing but good words to write about my new recently bought Oliver Coen watch. Very very happy to add one to my collection. Couldn’t say a bad word about the watch or the customer service from purchase to when it arrived. 5 stars from me.

2 July 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous experience

Absolutely horrendous experience

I ordered a watch back in April for my partner - after being promised it would arrive within 4-5 days, after 2 weeks I had still not received. After countless emails to their 'support' email address and contacting my bank, someone finally got back to me.

For a company that claims to be UK based, it was a shock to then once receive the watch to get a Fedex charge of £57 for UK import tax as it has been shipped from Florida.

Despite continuous emails from myself, Oliver Coen has still not paid the Fedex charge (even though their website clearly states all taxes are included), nor the £30 refund they promised for the 6 week delay in delivery. I am now looking at taking legal action against them.

I should say that the product itself is fantastic, just how this company is run and how they treat/communicate with their customers is an absolute shambles. Order at your own risk.

1 July 2019
Unprompted review
Oliver Coen logo

Reply from Oliver Coen

Dear Mrs. Barke,

Thank you for sharing your experience. I will provide more information for the Trustpilot community.

Unfortunately, your order was dispatched from our USA fulfillment center instead of your nearest fulfillment center in the UK. This was an isolated incident which was caused by human error. We apologized profusely for our mistake.

Our goal is to always provide the best customer experience possible and we realize we fell short on this occasion. The person responsible was a new member of our team and has since received additional training to ensure this doesn’t happen again.

We attempted to compensate you with a refund, however, the payment had already been reversed in full by your credit card company (American Express) because a chargeback was opened. This means the money is with your credit card company, not Oliver Coen.

As per our previous correspondence, you need to contact American Express (0800 917 8047) to check the status of your refund - we are unable to do this on your behalf for security reasons.

For the avoidance of doubt, we have not been paid for the order you received and we are not seeking payment or return of the product.

We hope we have resolved the matter to your satisfaction and we remain at your disposal if you require any further information.

Best regards,

Oliver Coen Customer Care

Rated 5 out of 5 stars

Amazing customer service and support…

Amazing customer service and support through the process of choosing and buying my watch. Every step of the way you are updated on the status of your order with informative emails and friendly customer service. My watch arrived quickly in pristine condition. Highly recommend for everyone looking for a new timepiece.

14 June 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful gift

I surprised my boyfriend with a Berkeley watch for his birthday after reading so many positive reviews online, he is over the moon with it!

13 June 2019
Unprompted review
Rated 5 out of 5 stars

I recently bought the Hampstead model…

I recently bought the Hampstead model for my brother as a 30th birthday present and he absolutely loves it. Personally, I much prefer the Brooklyn model, and given how reasonable the prices on the website are and how efficient the delivery was I hope they hurry up and restock it soon!

12 June 2019
Unprompted review
Rated 5 out of 5 stars

Lovely watch & really fast delivery

My brother has one of these watches and he loves it, but my dad really likes it too and is always complimenting my brother on his, so I thought I'd treat my dad to one of his own as a gift for father's day.

I ordered on Friday evening and it arrived Saturday morning which was great. It was really nicely boxed already so I didn't need to gift wrap it which was a nice bonus.

My dad is going on holiday tomorrow so I gave it to him today so he can wear it while he is away. He almost started crying when I gave it to him! He loves it. :D

10 June 2019
Unprompted review

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