I bought two pairs of shoes at Old Money. Unfortunately, the sizing is incorrect and they don't fit me. I asked for help and requested an exchange for a larger size. The first response... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some clothes and watches. The clothes unfortunately is not the best quality and the pants are too small. The watches were great for the price. Let’s see how long they work for. I have been.... See more
Company replied
Ordered a pair of pants for my son for Christmas. They arrived and were TINY. Started the return process per their return policy. The customer service was TERRIBLE. They kept requesting the same inf... See more
Company replied
Stop dropshipping from China using cheap materials/manufacturers with false advertising, this is a very bad look for your brand! Authenticity and honesty creates trust and returning customers. R... See more
Company replied
Company details
Written by the company
Dress with class - Men's Fashion with an Old Money Attire.
Contact info
225 Cherry ST, 10002, New York, United States
- +13843833
- support@old-money.com
- www.old-money.com
2.3
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Old Money
Hi Alex,
I’m really sorry to hear this, and I completely understand how frustrating that must feel. We truly try our best to ship all orders on time, but once a package is handed over to the courier, the delivery process is unfortunately out of our direct control, as they manage the shipment from that point on.
That said, we are not stepping away from this. We are here to help you follow up with the courier and look into what happened with your order or refund. Please reach out to us at support@old-money.com with your order details, so we can properly assist you and get this checked right away.
Don't buy... Run at all cost!!!
Stop dropshipping from China using cheap materials/manufacturers with false advertising, this is a very bad look for your brand! Authenticity and honesty creates trust and returning customers.
Returns are a joke! This company needs to be shut down ASAP.
Don't waste your money, I am glad I went through Klarna to get my money back.
17 December 2025
Unprompted review
Reply from Old Money
Hi Mikael,
We are really sorry that your experience did not meet your expectations. That is never what we want for any customer.
Please know that many customers do genuinely love our products and continue to support us, and we do our best to be fair and transparent with everyone.
We have been responsive in our email communication with you, and we have already provided the return address to help move things forward. We truly try to assist wherever we can.
We would really appreciate it if you could consider updating or removing this review, as we are actively engaging and doing our best to resolve concerns. Thank you for taking the time to share your feedback.
Cheap quality shoes | Shop TEMU Instead
Cheap quality shoes, started cracking on the first wear itself, glue spill stains where the sole and fabric meet. You could probably find better quality at SHEIN/Temu for 1/4th the price.
16 December 2025
Unprompted review
Reply from Old Money
Hi Piyush,
I am really sorry to hear this and that the shoes did not meet your expectations. That is definitely not the experience we want anyone to have, especially on first wear.
We would love the chance to look into this properly and see how we can help make it right for you.
Please feel free to email us at support@old-money.com with a few details and photos, if possible, and our team will take care of this for you.
Poor quality, small sizes, unreachable customer service
First, it took almost a month to deliver to UAE
All items were of poor quality and small in size.
Now I’m trying to arrange refund for multiple days and I’m not getting any response. Expecting they pull the 14 days period.
I wish i read the comments here before ordering..
16 December 2025
Unprompted review
Reply from Old Money
Hi Karim,
We are really sorry that your experience did not meet your expectations. We do want to clarify that we have been responsive in our email communication.
We understand delays and sizing concerns can be frustrating, but please know that many customers genuinely love our products and continue to support us, which means a lot to our small team. We also offer free size exchange with a small fee for shipping.
We would truly appreciate it if you could consider removing this review while we continue assisting you through email and work toward a resolution together.
The communication was excellent,quality…
The communication was excellent,quality of the items was excellent, the size was a bit smaller ordered and xl...which usually fits me just fine but this was smaller. But otherwise I'd shop again.
12 December 2025
Unprompted review
Reply from Old Money
Hi Thando,
Thank you so much for sharing this! 😊 We’re really glad you had a great experience with our communication and loved the quality of the items. Sorry to hear about the sizing being a bit off. We appreciate you flagging that, and it’s super helpful for us. Happy to hear you’d shop with us again, and we’d love to have you back!
Got ripped off
Got ripped off. That’s the feeling when I got their merchandise. Brought a shirt and trouser combo. The shirt is not pure linen. Feels polyester. With lots of extra strings sticking out all over the shirt for the customer’s cutting pleasure. Bad bad finishing. No name labels either, on the product! The trouser felt okay. Would never buy from them again.
26 October 2025
Unprompted review
Reply from Old Money
Hi Lijesh,
I’m really sorry to hear this and that the items did not meet your expectations. That is definitely not the experience we want anyone to have, and I appreciate you taking the time to share such detailed feedback.
We would really like the chance to look into this properly and see how we can help make things right for you. Please reach out to us at support@old-money.com with your order number and a few details, and our team will review it carefully.
Thanks again for your honesty, and sorry for the disappointment this caused.
Very good service and the quality 10/10
10 December 2025
Unprompted review
Reply from Old Money
Hi Omar,
Thank you so much! 😊 We’re really happy to hear you loved the service and the quality. A 10 out of 10 means a lot to us truly appreciate you taking the time to share this!
The must comfortable shoes and…
The must comfortable shoes and excellent service
12 December 2025
Unprompted review
Reply from Old Money
Hi Lewis,
Thank you so much! We are thrilled to hear you find the shoes so comfortable and that you had a great experience with our service. Your support means a lot to us!
Absolute scam of a company
Absolute scam of a company. Asked for refund due to sizing issues and met with blocking and stalling tactics
AVOID !!!!
10 December 2025
Unprompted review
Reply from Old Money
Hi Paul,
I’m sorry you felt blocked or stalled when trying to sort out a sizing issue. That’s not the experience we aim to provide.
If you can share your order details with us by emailing support@old-money.com, we’ll gladly review what happened and see how we can help move things forward.
Currently jumping through hoops trying…
Currently jumping through hoops trying to get a refund. I have a feeling i will have to take them to small claims court as the emails seem to be getting less helpful for getting a return. High recommended avoiding this company. The quality is very low for the fabrics and the sizes are jacked, the medium was bigger than the large.
6 December 2025
Unprompted review
Reply from Old Money
Hi Curtis,
I’m really sorry this has been such a frustrating process for you. We understand your concerns around sizing and quality, and we definitely don’t want you to feel ignored. Please reach out to us at support@old-money.com with your order details so we can check your case and see how we can help move this forward.
Amazing customer service and the…
Amazing customer service and the product was great, thank you
10 December 2025
Unprompted review
Reply from Old Money
Hello Lorenz,
Thank you so much! We are so glad to hear you loved the product and our service. Your kind words mean a lot to our team.
Scam
Scam - Terrible time getting any refund from these scam artists. They sent me clothes that did not fit (I ordered XL and all the clothes were M). In addition super cheap construction. I filed a case with AmEx who said the transaction was valid and paid the scam artists none the less. The scam artists said they would pay me when they got access and after a month of emails still claimed they did not have the payment - not true according to AmEx then said they would no longer respond to my emails - that was 3 months ago.
Website says they will allow returns no questions asked. The reason I went to AmEx is questions were all they had. They wanted pictures etc and so they had plenty of questions. Slow played it to ensure I did not get any return authorization or refund.
Mainly spoke to (My name) Jeff. Real scammers. All AmEx cares about is that the charge was consensual - not that they would not accept returns as they had promised on web site.
Latest response from the scam. Gave me an address in Poland - clearly calculated to cost the most for a return - $500. More than I paid. Here is my response and their response:
ME: Again, that will cost more than I paid for the clothes.
Mike from Old Money:
Hi Thank you for your message, and we completely understand your concern regarding the return costs.
Please note that we have already provided the best available options for handling this matter. Additionally, the chargeback you initiated has been resolved in our favor.
We appreciate your understanding and the time you’ve taken to communicate with us.
Best regards,
Mike
Customer Satisfaction Agent
You can see from their response below - they are trying to act civilized but have no intention of making a return economic - and the clothes were K Mart brand.
7 December 2025
Unprompted review
Reply from Old Money
Hi Hank,
I’m really sorry that we didn’t meet your expectations and that this experience has been so frustrating for you. That’s genuinely not what we want for any customer.
We’d really like the chance to look into this properly and see how we can assist you further. Please reach out to us at support@old-money.com, and our team will review your case and help however we can.
We appreciate you sharing your experience and hope to hear from you so we can address this.
I ordered a pair of shoes
I ordered a pair of shoes. First, the delivery took longer than accepted.
Second, I ordered standard size 42 and old money sizes are smaller and the shoes won't fit at all.
Third, I requested them to exchange with correct size and that's when they started showing their true colour a) shipment for exchange is buyers responsibility b) 14 days return policy c) they say Free of Cost, however they will still ask you to pay for the shipment d) they don't reply you on time at all e)At last you will just have live with the product that you have got.
I was dealing with person by name Maria and the whole service is Pathetic.
IN SHORT, THIS COMPANY IS A SCAM! PLEASE DON'T BUY ANYTHING FROM THEM.
8 December 2025
Unprompted review
Reply from Old Money
Hi Khizar,
I’m really sorry to hear about your experience, and I understand why you’re frustrated. Just to clarify, we do not charge any additional fee for the item itself when offering an exchange. The only cost we kindly ask for is a small shipping fee to send the replacement pair out to you.
We try to be as transparent as possible with our policy, including sizing notes and the 14 day return window, but we also understand sizing can be tricky and we do our best to help when that happens.
If you’re still open to it, please reach out to us at support@old-money.com so we can review your case again and see how we can assist you moving forward. We genuinely want to help and get this resolved for you.
Quick response and support
They have immediately responded and support in product check in delivery and satisfaction
8 December 2025
Unprompted review
Reply from Old Money
Hi Lotfi,
Thank you so much for sharing this! 😊 We’re really happy to hear our team was able to respond quickly and support you with the delivery and product checks. Your feedback truly means a lot to us and keeps us motivated to keep doing better.
Good Customer service
Customer service is very warm and pleasant. I like the way they treat to their customers
9 December 2025
Unprompted review
Reply from Old Money
Hi Sagar,
That truly means a lot to us, thank you! 🤍 We always try to treat our customers the way we’d want to be treated ourselves.
It’s a scam !!!!
It’s a scam !!!!
Please don’t spend a penny on this company it’s all a scam, the clothes they send are so cheap and not the luxury they portray on the website and as you can see the refunds never happen.
When you try to return the items they try anything not to let you, once I went through a week or so emailing they finally sent a return adress that I had to pay £20 to get tracked.
I waited weeks and checked the return and they had refused it giving no valid reason to the carrier.
From what I read on here after my initial struggles I expected they would do something sly.
I’m going to take legal action to help prevent other people wasting their hard earned money on an ongoing Fraudulent company.
7 December 2025
Unprompted review
Reply from Old Money
Hi Ryanb,
I’m really sorry to hear how disappointed you feel, and I understand how frustrating this situation has been for you. We do want to clarify that we clearly provide our return address and policies on our website for full transparency. We understand that you may not have reviewed them before placing the order, but the return shipping cost is not something applied only to you. This applies equally to all customers who choose to return their items.
That said, we’re genuinely sorry for the frustration this caused and for how this experience felt on your end. If you’re open to it, please reach out to us again at support@old-money.com so we can review your case properly and see how we can assist further. We’re here to help and would really like the chance to address your concerns.
Good customer service.
1 December 2025
Unprompted review
Reply from Old Money
Hi Kat,
Thanks so much for the kind words. Really glad to hear you had a good experience with us. If you ever need anything else or have questions down the road, just reach out. We’re always here to help.
Amazing service
Amazing service, great product and very helpful customer service
4 December 2025
Unprompted review
Reply from Old Money
Hi Shaked,
This totally made our day, thank you! So happy you’re enjoying everything. If there’s ever anything else we can help with, we’re right here for you.
Old money collection frsud
AI Overview
Reviews for "old money" clothing collections are overwhelmingly negative, with many customers reporting that the websites are scams that fail to deliver products, ignore refund requests, and sell low-quality items. Customers describe poor customer service and products that are often cheap, poorly made, and sometimes have incorrect sizing. Be cautious and research specific websites thoroughly before purchasing, as the positive reviews on the brand's own site or misleading Trustpilot results may not reflect the reality of customer
This was certainly my experience with old money collection. The good reviews they have appear to me to have all been written by the same person-an employee. It took weeks for my order to arrive. When it finally came the item was poorly tailored from cheap fabric and didn’t fit. When i tried to return it i was met with resistance that displayed a list of reasons to choose from that guaranteed that they could deny a refund based on their “policy “
Buyer beware. This company is a scam. A fraud. Look elsewhere. Update: their latest fraud is to claim they are a different company than the one i dealt with. The review I wrote was directed to the same web site that defrauded me. Dont be fooled.
12 November 2025
Unprompted review
Reply from Old Money
Hi Mark,
Thanks for sharing this, and I totally get why you’d be frustrated. Just to clear things up, we’re not Old-Money Collections. We’re simply Old-Money, a different store entirely. It looks like your experience was with another brand that has a very similar name.
If you could kindly remove or move your review to the correct store, that would really help make sure your feedback reaches the right team. We’d genuinely appreciate it.
If you ever have questions about our products or need anything from us, we’re always here to help.
A good experience
30 September 2025
Unprompted review
Reply from Old Money
Hi Nath,
Thanks for letting us know, and I’m really sorry your order didn’t live up to what you were expecting.
That’s definitely not the kind of experience we want anyone to have. We’d really love to take a closer look at your case and help you sort out the refund without putting you through any big return fees. You can even keep the items — no stress there.
If you can, please send us a quick email at support@old-money.com so we can pull up your details and get this sorted for you as smoothly as possible. We're here to help you through it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.