I bought two pairs of shoes at Old Money. Unfortunately, the sizing is incorrect and they don't fit me. I asked for help and requested an exchange for a larger size. The first response... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered some clothes and watches. The clothes unfortunately is not the best quality and the pants are too small. The watches were great for the price. Let’s see how long they work for. I have been.... See more
Company replied
Ordered a pair of pants for my son for Christmas. They arrived and were TINY. Started the return process per their return policy. The customer service was TERRIBLE. They kept requesting the same inf... See more
Company replied
Stop dropshipping from China using cheap materials/manufacturers with false advertising, this is a very bad look for your brand! Authenticity and honesty creates trust and returning customers. R... See more
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Company details
Written by the company
Dress with class - Men's Fashion with an Old Money Attire.
Contact info
225 Cherry ST, 10002, New York, United States
- +13843833
- support@old-money.com
- www.old-money.com
2.4
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Cheap Chinese goods
Cheap Chinese goods that they hope you buy so when you figure out they are cheap and poorly made they won't accept your return. I live in the US and they asked me to return them to POLAND. They are scammers. They intentionally don't respond to your return requests in hopes you forget. When they do respond after threatening to have it handled by my bank, they said they needed pictures. No company requires pictures. They can decide if they are in new condition when they are received.
Cheap Chinese scammers. You find out the moment you get the tracking number.
Garbage.
4 January 2026
Unprompted review
Reply from Old Money
Hi Brady,
We’re really sorry to hear this and apologize if we didn’t meet your expectations. Just to clarify, our products are crafted in the US. Due to the high volume of orders, shipments may be dispatched from overseas fulfillment centers.
The Poland return address is listed on our website for transparency, but we understand how that can still be confusing, and we’re sorry about that. We’re definitely not trying to avoid returns or delay anyone on purpose.
If you’re still open to it, please reach out to us directly at support@old-money.com so we can review your case properly and see what options we can offer to help make this right for you.
Scam. Seriously, do not use 'Old Money'.
I was going to write a detailed review describing how awful this company is, how it is a 'drop-shipping' site with the façade of a classy website.
Clothes ill-fitting & returns absurd.
But I see there are already many others saying the same thing: delays, misinformation, misdirection, stalling tactics designed to frustrate.
The replies from 'Old Money' on here are laughable & match the same patronising tone of their emails; how they're sorry you're upset about the service, how they understand how frustrating it can be, but how really, it's all somehow your own fault!
Another one who paid £16 to return the items to the Polish address where delivery was refused. It's a scam.
After 6 weeks of utter nonsense I have finally got my refund, but only because I went through PayPal & they've sorted it.
They even lied to me & tried to get me to close the dispute I began, saying they couldn't refund until I did. Infantile rubbish. Called PayPal & they said they'd take over. They need to drop them from their services altogether.
The handful of positive reviews on here? They're clearly falsified & written by themselves. Follow them up & you'll see the same reviewers have made multiple reviews of the same companies.
It's cheap clothing you can get from Shien for a quarter of the price.
If they were based in the UK or the EU they would be closed down via trading laws.
Assuming the US don't have those same laws.
29 January 2026
Unprompted review
Reply from Old Money
Hi Paul,
We’re sorry you feel this way, and we understand how frustrating this experience must have been.
Just to clarify, the Poland return address is clearly posted on our website for transparency, and we do recommend reviewing the return policy before placing an order online. Regarding disputes, once a PayPal or bank dispute is opened, we are technically unable to process a refund on our end until it’s closed. That’s not a tactic; it’s a system limitation, which is why we usually suggest dropping the dispute so we can refund immediately.
We serve customers worldwide and handle a large volume of orders every day. While we acknowledge that a small number of customers may be dissatisfied, the majority of our customers are genuinely happy with their purchases. We stand by our reviews and are confident that the positive feedback comes from real customers and real experiences.
That said, we’re sorry this didn’t go smoothly for you, and we appreciate the feedback as it helps us continue improving our processes.
Great customer service
20 January 2026
Unprompted review
Reply from Old Money
Hi Fila,
Thank you so much. We really appreciate the kind words and are glad you had a great experience with our customer service 😊
Don’t waste your time or money
Don’t waste your time or money . Terrible quality , returns ridiculous. Paid £15 to return to Poland then they refused to accept delivery, so refuse to refund . Total con don’t even look at their products.
18 December 2025
Unprompted review
Reply from Old Money
Hi Gil,
We’re really sorry to hear this and apologize if the product quality and return process didn’t meet your expectations. We understand how frustrating this situation must have been.
For transparency, the Poland return address is clearly listed on our website as part of our return policy, and we always recommend reviewing this before placing an order. In some cases, returns can be refused if required return details or instructions weren’t fully followed, which can unfortunately cause delays or issues with refunds.
That said, we don’t want this left unresolved. Please reach out to us directly at support@old-money.com so we can review your case properly and see what options are still available to help you. We’re more than happy to look into this with you and try to make things right.
If it was possible I will give 0 star.
If it was possible I will give 0 star.
These guys are burglars.
Their former website Monclair london has been phoenixed into this one.
DONT BUY ANYTHING FROM THEM !!!
29 November 2025
Unprompted review
Reply from Old Money
Hi Chris,
We’re really sorry to see this, but just to clarify, we are not related to any other store or website. We are not connected to Monclair London or any previous brand you mentioned.
We kindly ask that you remove this review, as it appears to be intended for a different company. If you do have a concern that is actually related to an order with us, please reach out directly, and we’ll be happy to look into it and help to support@old-money.com
Happy with the shoes!
I ordered a pair of shoes for my son for Christmas. He loved them, but needed a bigger size. I appreciate Customer Service's willingness to work with me to accommodate the exchange. Thank you! My son loves them.
21 January 2026
Unprompted review
Reply from Old Money
Hi Becky,
That’s wonderful to hear 💙
We’re really happy your son loved the shoes, and we’re glad our team could help make the size exchange work smoothly for you. Thanks so much for the kind words and for trusting us. Enjoy the shoes!
Their shoes are running very small
Their shoes are running very small. Most likely made in China. I ordered size 9.5, felt like it was 8.5
I was traveling so when I came back home I wanted to exchange them for a bigger size, however they wouldn’t let me because it’s outside of their “14 day window “
After asking twice to accommodate me as a courtesy, they offered a code for a discount towards a new purchase lol. Would not recommend 👎🏼
20 January 2026
Unprompted review
Reply from Old Money
Hi Zana,
We’re really sorry if this didn’t meet your expectations, especially with the sizing. We do understand how frustrating that can be.
We also need to be fair to all customers who follow the return and exchange policy, which is why exchanges are limited to the 14-day window. That said, even though your request was outside the exchange period, we still tried to help by offering a discount code to support you on a future order.
We appreciate you sharing your experience, and we truly hope we can do better for you next time.
Reply from Old Money
Hi Vaneet,
Thank you, we truly appreciate your kind feedback 😊
So glad to hear you had a positive experience with our customer service.
This is a horrible company
This is a horrible company! It took over 4 weeks for a sweater to arrive for my son, 3 weeks after Christmas. It is literally on a slow boat from China. We ordered an XL and it would barely be considered a L size. It also had no tags on it what so ever. When I asked to return it they would only give my 25% of what I paid and suggested I just "gift" it to someone else. Do not order anything from Old Money!
19 January 2026
Unprompted review
Reply from Old Money
Hi Laurie,
We’re really sorry for the experience and we understand how disappointing that must have been, especially since it was meant as a gift.
Just to clarify, we do ship all orders on time after a one to two day processing period. Once the package is handed over to the courier, the delivery timeline is unfortunately outside of our control. During the holiday season, delays are more common due to the high volume of shipments, and we truly apologize for the inconvenience this caused.
Regarding the sizing, we know fit can vary and we’re sorry the XL did not work for your son. We do offer size exchanges, and we would be happy to look into the best option for you if you would like us to review this again.
Please feel free to reach out to us directly so we can check what we can still do to help. We genuinely want to make this right where possible.
I bought a pair of shoes since…
I bought a pair of shoes since 18/12/2025 last year, old money deliberately sent the wrong size apparently I guess that they don’t have the size I ordered (42) since that time they refused to send the correct size or refund me my money, All efforts to get them do the necessary brought no results. I had to send back the wrong shoes at my own expense and still pay Old money shipping costs for them to resend me the correct size of the shoe I ordered ( size 42)
Up to this moment the company is yet to refund or send the shoes to me.
I BELIEVE OLD MONEY IS FRAUDULENT AND OPERATES IN A CRIMINAL STYLE WITH INTENT TO DEFRAUD, EXTORT AND CHEAT.
The company should be reported and should not be allowed to operate in the UK and the EU.
18 December 2025
Unprompted review
Reply from Old Money
Hi Niki,
We’re really sorry to hear about this experience, and we truly understand how upsetting and frustrating this has been for you. That was never our intention, and we sincerely apologize for the inconvenience and stress this situation caused.
To be clear, we do not deliberately send incorrect sizes. When mistakes happen, we do have a process to correct them, including resending the correct item or issuing a refund once everything is verified. That said, it sounds like something went wrong along the way with your case, and we don’t want this left unresolved.
Please reach out to us directly at support@old-money.com
and include your order number, return tracking, and any previous email confirmations. Once we have those details, we can properly locate your case, check the status, and follow up on either the replacement or the refund for you.
Again, we’re really sorry this didn’t go smoothly, and we appreciate you giving us the chance to look into this and make it right for you.
Delivery was slow and quality not up to par
Delivery was slow. Not the fault of the company I reckon.
Quality was not that great.
9 December 2025
Unprompted review
Reply from Old Money
Hi D,
We’re really sorry about the delay, and we apologize on behalf of the courier for the inconvenience. Once a package is with the courier, the delivery timeline is unfortunately out of our direct control, but we’re always happy to help follow up and check what happened on their end.
We’re also sorry to hear one of the pairs wasn’t in the condition you expected. Please send us an email at support@old-money.com, and we’ll be glad to look into this further and help you with the next steps.
BEWARE of this company
BEWARE of this company. I received wrong product and am still in process of trying to receive a refund for product already returned and received by OLD MONEY. Their customer service sends vague unhelpful emails once a week - asking for information already given several times. It’s now been two months since my order.
16 January 2026
Unprompted review
Reply from Old Money
Hi Janice,
We’re really sorry about this, and we understand how frustrating it must be. We do have a process in place in case a wrong item or product is sent, and we absolutely want to make that right. That said, we apologize if this experience has not been what you expected or if it left you feeling unhappy.
Please reach out to us again at support@old-money.com with your order number and return details, and we’ll be happy to help investigate this properly and move things forward for you. We’re here to help and want to get this resolved.
Still waiting from scammers
After 14 weeks of bs, from PayPal not working to escalated to a manager to the company cat cannot issue refunds. Please please do not loose your hardearned money to these idiots. Being investigated. Careful tgat they have not changed their name to another brand. Their not very clever. Lol 😆
21 September 2025
Unprompted review
Reply from Old Money
Hi Martin,
We’re really sorry for the frustration this has caused, and we completely understand how upsetting this feels. We’ve had some issues with refunds recently, and we know how disappointing that can be for customers.
Please reach out to us again at support@old-money.com
so we can check your case specifically and update you properly on the refund status. We do want to help get this resolved and keep you informed.
Shockingly bad!
Just received my order in good time, however, the shoes, shirt and “ leather “ bag I received are absolutely dreadful. The parcel smelt of cheap plastic and it’s all clearly from China. No tags was another red flag. The material around the shirt buttons frey as soon as you open them. The “ suade “ shoes are cheap to touch. The brown “ leather “ bag smells like plastic and is absolutely not leather. I’ve now read reviews about refunds being arduous and costly, which I don’t have the time or energy to do. Buyers beware — this is a scam site 100%.
11 January 2026
Unprompted review
Reply from Old Money
Hi Joe,
We’re really sorry that the items you received didn’t meet your expectations. We’re still improving as a brand, and feedback like this is taken seriously, so we can do better moving forward.
Please know that we want to help. If you send us an email at support@old-money.com, we’ll assist you with your concern, and we’ll guarantee a refund once everything is reviewed and returned. We appreciate you sharing your experience and giving us the chance to help.
Scammed and unable to return
Received an order than was unfortunately not suitable, therefore I followed the instructions on the website about sending an email where it mentioned the 14 day returns deadline. I emailed two days after receiving item stating that I wanted a refund and the company took several days to respond between each message and now have said the 14 days is up. This is blatant and an absolute scam. Avoid at all costs.
12 January 2026
Unprompted review
Reply from Old Money
Hi Esplin,
We’re really sorry this has been frustrating for you and we understand why you feel upset about the timing. Please send us an email asap at support@old-money.com so we can check your case and look at what options may still be available.
Normally, when a customer is marked as outside the return window, it’s because the first contact was made weeks or months after delivery, as the return process does need to be initiated within the 14-day period. That said, we’re happy to review your communication timeline and see how we can help.
Willing to exchange
The size ran small on my order, and because this was a holiday gift, the return window had already passed by the time it was opened. Even though I was past the return date, they worked with me to give me a new pair, which I really appreciated.
For now, I’m giving them four out of five stars for being willing to help me even after the return period.
2 January 2026
Unprompted review
Reply from Old Money
Hi Kit,
Thank you for sharing this. We really appreciate your understanding, and we’re glad we could still help even after the return window had passed. Your feedback means a lot to us, and we’re happy we could make it right for you.
BEWARE!!
Ordered a pair of pants for my son for Christmas. They arrived and were TINY. Started the return process per their return policy. The customer service was TERRIBLE. They kept requesting the same information (which I sent repeatedly). Once the return window expired (10 days after the initial request) , they then communicated that I am no longer eligible for a refund!! I will NEVER order from this company again.
9 January 2026
Unprompted review
Reply from Old Money
Hi Jennifer,
We’re really sorry this was your experience and we understand how frustrating that must have been, especially when the item didn’t fit. Just to clarify, we’re not saying customers aren’t eligible for returns. We do need to check if the request was made within the return period and if there was active communication during that time.
Please reach out to us at support@old-money.com with your order number and any previous email correspondence so we can review your case properly and see how we can help. We’d really like the chance to look into this for you.
Received my pair today … OMG I feel…
Received my pair today … OMG I feel like a millionaire. The size was perfect , the comfortability amazing. They are so gorgeous . Love love love my shoes . Best choice
7 January 2026
Unprompted review
Reply from Old Money
Hi Nonkululeko,
This made us smile so much. We’re thrilled to hear the fit and comfort were perfect and that you’re loving your shoes. Thanks for sharing the love, and enjoy every step.
Missing order confirmation
Good afternoon,
I placed an order few days ago for the Men’s Cotton Verbier Half-Zip Sweater. The payment has been deducted from my bank account, but I have not received any order confirmation email.
I have checked my spam folder as well.
Could you please confirm whether my order was successfully placed and provide the order number?
30 December 2025
Unprompted review
Reply from Old Money
Hi Piotr,
Thanks for reaching out. No worries, this happens sometimes.
Please send us an email asap at support@old-money.com with your name and any payment confirmation you have, and we’ll check the order for you and confirm everything. Happy to help get this sorted for you.
BEWARE of buying in Australia
Purchased an item online in Australia as I could see there was a full refund policy. When contacting them to initiate the refund, I was initially told I couldn't refund, when I screenshot the policy and sent it to them they then said I could refund however had to send to Poland or America which form Australia is a very high cost for postage. They offered to give me a 50% refund and keep the products on the agreement I must leave a 5 star review. I decided so people can make a decision prior to purchasing with this untrustworthy company.
14 November 2025
Unprompted review
Reply from Old Money
Hi Apryl,
We’re sorry this experience left you feeling frustrated. For transparency, the return address is clearly provided on our website and available to all customers before placing an order, as we want everyone to be fully informed ahead of time. We do understand that return shipping from Australia can be costly, and that’s why we sometimes offer alternative options like partial refunds so customers are not forced to spend more.
There’s absolutely no obligation to leave a 5 star review, and it’s completely okay if you choose not to. We respect that everyone has their own opinion and experience. We appreciate you sharing your feedback and wish you the best moving forward.
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