Take it from a long time customer, there are better chat apps out there
My company has been a customer of Olarks since 2015. In 2018, they began offering a two-year prepaid subscription for a reduced price per agent.
We went with this plan to save money.
Two weeks ago, we found Tidio chat, which offers MUCH cheaper chat plans (they even have a free level). We moved to Tidio and are saving over half the cost per month compared to Olark, and we have so many more features!
When I asked for a refund from Olark, they said that with the two-year prepaid plan, they do not offer a refund, only a credit to your account.
So beware! And know that there are better chat apps out there with much more robust features.





