oklahomajoes.com Reviews 

★☆☆☆☆

I was excited to receive my new Oklahoma Joe smoker, but it arrived with multiple dents. Even the shipping box was damaged, making it clear the damage occurred before or during delivery.

I contacted customer service and sent photos. While they acknowledged the damage, they told me I could return it only if I paid the return shipping. I don’t think that’s acceptable. If a company ships a damaged product, the customer shouldn’t have to pay to send it back.

This is like buying a brand-new car that arrives with dents and being told, “It’s still functional, so you can pay to return it.” Yes, it may still work, but that’s not what I paid for. I purchased a new smoker, not a damaged one.

I asked them to do what I believe is fair: send a replacement and have the carrier pick up the damaged unit at the same time. I also emailed them to try to resolve the issue, but I never received a response.

I’m disappointed because I’ve heard good things about Oklahoma Joe products, but this customer service experience has been very frustrating. I hope they step up, make this right, and improve how they handle customers who receive damaged products.

I am incredibly disappointed with Oklahoma Joe's customer service and return policy. I ordered a replacement part for $48. When I needed to return it, I discovered how hostile their policy is to the consumer. I had to cover my own return shipping, which cost $21, and on top of that, they charge a hefty 20% restocking fee. Between shipping and the fee, I lost nearly 65% of the part's value just to send it back. Do not buy directly from their site if you aren't 100% sure about the part, because their return process is a complete ripoff.

I wish I could give NEGATIVE starts here.

I purchased an Oklahoma Joe’s Canyon 40.1" Combination BBQ Smoker and it turned out to be defective from day one. After my very first use, the barrel began to crack — something that is not only unacceptable for a brand-new product, but also raises serious safety concerns.

What’s even worse than the product quality is the complete failure of their customer service.

After multiple calls and even video inspections, their agents acknowledged the issue but ultimately told me there was nothing they could do because the barrel cannot be replaced. No solution, no accountability — just dismissal. The tone throughout the process was indifferent at best and outright arrogant at worst.

I was left with a damaged, unsafe grill after a single use and a company that simply does not stand behind its product.

My "brand new" grill had a serious structural failure that could pose real risk (they will force it is a cosmetic issue). The fact that they refuse to take responsibility is extremely concerning.

Do not waste your time or money on Oklahoma Joe’s. There are far better brands out there that actually stand behind what they sell.

At this time I’m going to give Oklahoma Joe’s grill/smoker 3 stars to give them a chance to respond. A 30 year customer of Master-built until my last purchase last year. The Gravity series 560 needs a lot of tweaking, it was a total nightmare. That grill was expensive to and I ended up giving it away to one of my guys at work. However, that’s not what this reviews about. I decided to go with Oklahoma Joe’s grills and purchases the Highland Offset smoker/grill. I’ve used it once and you can see from the pics, the paint started peeling and I had enough charcoal in it to cook two hamburgers. This happened the same day I bought it on Saturday 2-23-25. People were complaining about this and about Lowe’s not putting it together correctly. This also was a problem, I found several bolts loose throughout the entire grill. This is how companies lose customers. Before I give it a real rating, I want to see if they make an attempt to make it right, if not, I’ll do a real review next week. I don’t like giving negative reviews but times have changed and it’s time to watch out for the working man and thank God for places like Trustpilot.

Please look for my update.

I recently bought the Oklahoma Joe's Canyon Smoker/Grill combo. One of the gas control knobs broke so called to order a replacement. Gave them the model and serial number and order the knob, but they sent the wrong one. Called a second time, send them pictures of the knob I needed and pictures of the wrong knob they sent, and they sent the same wrong one knob. Called a third time and they reassured me they were going to make a visual inspection of the part to make absolute sure the correct knob was going to be sent... Received the same wrong knob for the third time! Totally unacceptable.