Our installer Crystal EV Charging were excellent. Lovely polite guy who undertook the task in a timely manner. We were unsure if the installation would be around the house or underground & the install... See more
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Indecisive regarding Ohme home ev charger. After deliberating and being doubtful I spoke to chap called Marlin who took the time to explain difference between chargers and their benefits etc. He was... See more
Company replied
Had an Ohme home pro ev charger fitted 9/7/26 been having trouble with signal dropping out.rang the Ohme help line today 21/7/26.spoke to Ben took 5minutes for him to hopefully fix the problem my char... See more
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I contacted Ohme as we thought our car was not charging we were worried My partner and l find some things confusion A really very nice polite gentleman answered our Problem He is called Zack... See more
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Company details
Written by the company
Hey there! We design smart home EV chargers that help you save money, reduce your carbon footprint, and get the most out of your electric vehicle. It’s simple: our clever tech syncs with your energy tariff to automatically charge your car at the cheapest and greenest times. Plus, the Ohme app brings all your charging data together for effortless control. It’s easy, it’s Ohme.
Contact info
United Kingdom
- 020 3375 1586
- help@ohme-ev.com
- www.ohme-ev.com
4.7
Excellent
18K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Awful customer service experience
Awful customer service experience.
Charger has not been able to connect to any sim for the past 2 weeks. Originally phoned up after 2 days of not being able to get it working and was told they would remotely change the sim to a different provider and to wait a couple of days. After 3 further days of waiting I contacted their customer service again bear in mind that every phone call I have to wait 30 minutes to even speak to anyone. I was then told that they have changed the sim around again and used a different server and to wait another day or two. After the 2nd day I was sent an email instructing myself to send my address and contact details alongside photos of the power box and the charger itself and somebody would get back to me. Come a a week and still no response. So I then rang up again having to wait another 30 minutes to explain how I’m still awaiting an email response. I was then ensured I would receive a phone call of somebody that same day. Come to the end of the day and surprisingly not a single phone call. But the that wasn’t the worse news that came it came in an email at 6pm the same day explaining how the charger couldn’t be fixed and i would now have to pay an £660 for a whole new unit all because of one faulty SIM card furthermore stating how there may be additional costs on the day. The service and responses I have received from this company have been nothing other than disgusting considering they have the most expensive EV charger money can currently buy in the UK.
28 July 2026
Unprompted review
Reply from Ohme
Hi Lance,
We're sorry to hear about the poor experience. In order for us to get this sorted, could you reply to our request for your contact details when you have a moment?
Thanks,
Team Ohme
Great installation and left neat and…
Great installation and left neat and tidy
28 July 2026
Unprompted review
Reply from Ohme
Thanks so much Aman!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Just very good service from start to…
Just very good service from start to finish
28 July 2026
Unprompted review
Reply from Ohme
Thank you Victoria, we really appreciate the review.
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Very professional
Very professional, very polite and knowledgeable, the engineers were Eddie and Charlie, who turned up on time and fitted the home charger unit in a couple of hours absolutely brilliant service thanks
16 July 2026
Unprompted review
Reply from Ohme
Thanks so much Gary for sharing this review with us.
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
A positive installation experience.
Abdul and Esteem did a great job on my Ohme EV charger installation professional, courteous tidy and went above and beyond to get the installation completed in the same day. Also the Ohme team with two way communication and ease of use system.
Thank you.
28 July 2026
Unprompted review
Reply from Ohme
Thanks so much Jay!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
I am 78 yeaa first class jobrs old and was a bit…
I am 78 years old and was a bit concerned about having my car charger fitted, but there was no need to worry as Tim the engineer arrived on time and explained everything thing to me, he ran me through the installation process, he carried out the installation in a very clean manner, no mess and he put everything back in it's place. He then took me to see the work he had done and to see what was what and explained how to use the ohme app. Tim was very understanding with me, Tim is such a pleasant man he did a first class job and left no mess stall.
10 July 2026
Unprompted review
Reply from Ohme
Thank you so much for sharing this review Dave, we really do appreciate it. We'll be sure to pass this on to Tim and the team.
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Ohme charger installed
Although untested as I haven’t received my ev yet the installation was carried out in a professional manner
27 July 2026
Unprompted review
Reply from Ohme
Thanks so much Gordon!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
A lovely tidy install
A lovely tidy install.
The engineer was friendly and courteous and kept me informed at each stage.
The work was sub contracted out to J.PESKETT ELECTRICAL LTD in Hassocks and I would certainly recommend them for electrical work as well.
The Ohme charger looks good and is fully functional using the app. Would definitely recommend Ohme chargers.
28 July 2026
Unprompted review
Reply from Ohme
Thank you so much Nick, please do recommend us!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Installed efficently
28 July 2026
Unprompted review
Reply from Ohme
'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it Christopher.
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Still waiting on the refund
Still waiting on the refund for the full amount paid.
We were originally quoted for a free installation as part of the purchase of a new EV car.
Ohme sent out an engineer who specced up the job and Ohme sent a quote for £0, including full install and all equipment.
later when they sent the same engineer out to do the install, the engineer told us that the og install was no longer possible, and left and Ohme sent another quote for over £1000s of "ground work". I paid the full cost.
weeks later the same engineer came out, said they couldnt do the ground work as they had no equipment.
later the contractor Ohme had used called me to say they couldnt find anyone to do the ground work at the price quoted by Ohme, and they wouldnt be doing it.
After chasing Ohme, the original engineers came out again, and again proposed the original job, no ground work, no extras. £0 cost.
Chased Ohme who said that it was "on hold" until the "owners of the property gave permission". I am the owner of the property, i gave my permission.
They sent out the engineer who carried out the work in the origional quote.
Ohme partially refunded me. I explained we had taken the origional job quoted at £0. I am still waiting for my £400~ to be refunded.
DO NOT USE OHME, they dont have any UK staff, you cannot talk to anyone on the phone, they dont call you, dont email you, their contractors are well intentioned but obviously forced to try to upsell a "special install".
It took 4 MONTHS and £400 for work that was originally quoted and planned to be carried out for £0 a week after purchase.
28 April 2026
Unprompted review
Reply from Ohme
Hi Dan,
We're sorry to hear about the poor experience. This does not reflect the typically straightforward and speedy installation process for our customers. We'd like to get this sorted.
In order to do so, could you reply to our request for your contact details when you have a chance?
Thanks,
Team Ohme
EV charger fitting
Fitting was fast efficient and very helpful and informative
28 July 2026
Unprompted review
Reply from Ohme
'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it.
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Great customer service from Frederick
Great customer service from Frederick, thank you.
28 July 2026
Unprompted review
Reply from Ohme
Thank you so much for the review Samantha, we'll be sure to pass this on to Frederick and the team.
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Reply from Ohme
Hi Gavin,
We're sorry to hear you've had a poor experience. We pride ourselves on our typically high standards of product and service and so we're alarmed to hear we've missed the mark here.
In order to get this resolved, could you reply to our request for your contact details when you have a moment?
Thanks,
Team Ohme
Callum turned up on time and quickly…
Callum turned up on time and quickly got down to work.
I found him friendly, knowledgable and informative.
Once the charger had been installed he talked me through how to use it and what In would need.
I would highly recommend Ohme and their installation team. 10/10
28 July 2026
Unprompted review
Reply from Ohme
Thank you so much Jim, please do recommend us!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Reply from Ohme
'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it.
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Engineer no show… but good when they did.
I was supplied a date by Ohme for the installation and waited in all day for the engineer who never appeared.
Once both Ohme and the installer were contacted the next day they both blamed each other for the mix up and neither wanted to take responsibility for the 8 hours I had waited in for the engineer.
Sadly to date neither have offered any form of compensation.
On the new date supplied the engineer installed the charger in a professional manner.
As pointed out to the installer it was lack of communication that let them down and in a service field that is no good.
With regards Ohme,again communication lets them down,as you end up going round and round being sent from department to department,after being dealt with by an AI chat forum to start with which is more than frustrating.
18 June 2026
Unprompted review
Reply from Ohme
Hi Robin,
We're sorry to hear about the poor experience. This isn't the typically positive experience we'd expect for our customers.
When you have a moment, could you reply to our request for your contact details?
Thanks,
Team Ohme
Great job
Came on time did everything they said they would. Neat and cleaned up too.
28 July 2026
Unprompted review
Reply from Ohme
Thank you so much Diane!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Our installer arrived on time and…
Our installer arrived on time and completed the work to a good standard. My only minor gripe is that he didn’t sweep up the brick dust and left me with a box of wire and insulation cut offs to get rid of
27 July 2026
Unprompted review
Reply from Ohme
We really appreciate the review and feedback Nick, we do apologise for the slight mess. This should always be tidied away. We'll have a word with the team to refresh everyone on our install standards.
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
I am very pleased the way the whole…
I am very pleased the way the whole installation went, thank you
28 July 2026
Unprompted review
Reply from Ohme
Thanks so much for the review!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
variable
likes- easy to use charger and clear instructions on the app. customer care has been great.
dislikes- the fitting of the ohme charger took way too long- 3 weeks after the car was delivered.
The charger itself is easy to use however ive had to speak to customer care a number of times due to it continually loosing connection and now the charge is slow and doesnt meet the required amount each night and it errors alot.
16 June 2026
Unprompted review
Reply from Ohme
Hi Kathleen,
We're sorry to hear about the poor experience. There are a few topics here we need to unpack but we're confident we can get you charging reliably as expected.
When you have a moment, could you reply to our request for your contact details?
Thanks,
Team Ohme
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