OFFSPRING Reviews 

Previously wrote a complaint on here for trainers I ordered in October and was supposed to get a message but that was never received. Litteraly ridiculous

Made a order around a week ago no movement of package for 5 days from Leeds depot no updates no emails about the delay nufin no help from customer service no contact numbers for assistant

Very bad service. Paid for next day delivery but didn’t come. They have now said 2-5 days, still no sign of it and it isn’t even with the delivery company yet. Awful customer service, they don’t reply to you. This was present for my sons birthday. Will never use again and advise everyone to avoid completely.

Absolutely awful experience. Missing parcel and no help from yourselves or yodel. No live chat or phone number. Please can someone contact me !!!

I had such an amazing experience with offspring when purchasing my dad’s xmas present, it is a shame that they recieve low reviews. I ordered on the friday and recieved today. I had a question regarding my order so I had emailed and recieved an almost immediate response. all round really lovely experience with this company and I will be 100% using them again

Wish you could give less stars.. placed a order nearly a week ago, still cant track nobody knows where it is.. no replies from "custome services" absolute joke will not be using them again!

I am writing again because I am extremely frustrated and honestly very upset with how this situation is being handled.

I have already contacted Yodel myself, and they made it very clear that they have not received the parcel from you at all. They told me the item is still with Offspring’s head office holding, and that they are waiting for YOU to hand it over to them. They specifically instructed me to contact you because the delay is on your side.

So I am really confused and disappointed that you are now telling me you will contact Yodel, when Yodel have already confirmed the issue is that Offspring hasn’t passed the parcel to them in the first place.

These were special release trainers, and I stayed up until midnight for the drop, only for the order to go missing before it even left your possession. They are now completely sold out everywhere, and because of this delay I’ve also missed out on other opportunities to secure the pair. This has genuinely caused me a lot of stress and frustration.

I need this to be dealt with urgently.
Please locate my trainers immediately. If for any reason you cannot fulfil my order, I expect to know what compensation you will be offering for the loss of a limited, sold-out item that I can no longer purchase anywhere else.

This situation should not have happened, and I feel like I am being sent in circles with no real action being taken.

Please respond as soon as possible with a real solution.

Alicia

I ordered shoes and paid extra for next day delivery. 2 days pass no updates so I contact the team through email and twitter but no response. Then on the third day I receive an email saying my cancellation was accepted even though I didn’t cancel anything. There was no communication or nothing throughout those 3 days. Paid extra for delivery since I needed it asap but they didn’t even tell me why I didn’t receive it. Probably because of no stock or something but would’ve been nice to find out 3 days earlier instead i had to rush to a different store to see if it was in stock but it wasn’t so had to get a different colour way in the end. Horrible customer service but hey Atleast i got my refund

Bought a pair of shoes that were in stock when paid. No updates after 4 days. I’ve had to contact them myself and they’ve turned around and told me they’re not in stock anymore and i’m being refunded. I had plans to wear these and they have been ruined now. If you have shoes that are out of stock you should show that on your website or whats the point having a website!

Offspring sorted my order out when it went missing with yodel, they responded in a reasonable time when I raised it missing with them and sent the evidence from yodel it was missing. They sent the parcel so fast I received the replacement a few days later and I love the product amazing quality. Over happy despite the delivery issue with their service. They even reduced the price as the item had reduced since I ordered them and agreed to charge me the new reduced price because of what happened. I’d recommend.

I ordered some shoes off offspring on Friday 28th Nov, paid for ‘next day delivery’ (before 6pm), when i received a receipt it said it would be delivered on Sat 29th Nov.

I received a tracking ID from offspring, saying my package had been dispatched, and shipped with Yodel. However, the tracking ID didn’t work on Yodel’s website or app, saying there was a problem.

I contacted Yodel, who said the tracking ID wasn’t correct. As the shoes were meant to be delivered today (Saturday), I got worried. Yodel usually post from 9am-9pm.

Around 10pm, the tracking code suddenly works, however it says the package is still ‘with sender’. So clearly, Yodel doesn’t have it, offspring do, and they haven’t fulfilled the next day delivery option which I paid £5.99 for, as these shoes were for my birthday.

So, I don’t know if my package is coming as many people have also had this issue before, but if offspring do reply, I just want my package to be delivered as soon as possible and a refund for the ‘next day’ delivery I paid for, but didn’t receive.

UPDATE: Finally recieved them on Monday 1st December, however, I did pay for next day delivery and it was expected to come on Sat 29th Nov. Nonetheless, the shoes weren’t double boxed, and the box received no damage. So amazing on yodels part, it was delivered at 6pm however, so a little late in the day but I managed to get live updates.

Ordered some shoes, received in 1 day.

Well done offspring.

Last time i ordered it was a let-down. Ordered 2 shoes, 1 was delivered after a week, and the other was cancelled after a week, cause they said they didn't have it in stock. (after having emailed them regarding the shipping status)

I thought i'll give them another try, and this time it arrived in just over 24hrs.

Try to keep it up. Only sell stuff you have in stock, do regular stock audits, and ship it fast like this time. Well done !

Order is taking too long to arrive. Unlike other retail company it takes only 2-3 days.

I should have checked the customer reviews before I placed any order!!!! Most terrible customer service ever received. They send me the wrong size of footwear. Refusing to send a correct size. I need to sacrifice my time to get their mistakes sorted. I would not recommend this retailer. This is definitely not a customer service I would expect.

Normally I check the reviews before ordering but dropped the ball on this one, really wish I had. Ordered a pair of trainers for my husbands birthday. Yodel left them at my front door in full view of the street last Friday evening. When we got home parcel was gone. Yodel as per usual here completely unhelpful but did admit I had left no special instructions to leave at my door (so in my eyes accepting liability). I contacted Offspring a week ago and I have been constantly fobbed off with excuses and Yodel needing more time to investigate. It’s the worse customer service ever. Save your money and if you can absolutely purchase anywhere else but here.

The comment below from Offspring is laughable when I have literally been emailing them about this for a week and have been repeatedly told yodel need more time to investigate. Also there is no private message to reply to.

Terrible experience a first time customer. Order was dispatched then recalled no information just off yodel to contact sender. After several emails finally got a refund . But they didn't refund postage for an item I never received so I emailed back no apology. Would not use this company again

Ordered a pair of shoes for someone's birthday for collection in one of offspring's stores. Booked a train ticket to go and collect the pair when offspring emailed me to say it was ready to collect.

Then the next day, the day I was meant to collect, they sent me an email saying the order had been cancelled due to a pricing error! It wasn't even that cheap compared to other sites so I don't see why they couldn't honour it. It was already at the store as per the tracking. Customer support was no help whatsoever and basically told me to kick rocks. So I'm out the cost of the train ticket and have to frantically go find another present. This wasn't my only bad experience with Offspring, but will definitely be my last. Awful company.

Always amazing. Great pair of Jordan’s that arrived perfectly and the next day.
What more could you want.

If I could give a minus I would !! Offspring & yodel marriage made in heaven . Two inept companies combined . They can’t tell me where or even when I’ll have my parcel .
Use end or sevenstore as they use DPD ..Deidre was very helpful on email the only plus