EXCELLENT 💯 Mia is a Customer Services Manager and without a doubt is thee most Professional and Helpful Person I have ever come across. We have never used Office Monsters before 💯 All rou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected for some items to be delivered, but this was the fault of the courier (DPD) rather than Office Monster. Customer Service (Laura Boydon and Danielle Cordingley) wer... See more
Company replied
I only use the company once a year for a desk calendar refill I can't buy in local shops. It is competitively priced but I feel that postage is too much when it could easily fit in a DL envelope for n... See more
Company replied
Always a great company to deal with! Any small issues that I have had, have always been dealt with promptly and I could not recommend these guys enough! Laura in particular from customer support was... See more
Company replied
Company details
Information provided by various external sources
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Written by the company
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Contact info
36 Commercial Street, LS26 0AW, Rothwell, United States
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products and service
We ordered x12 meeting rooms chairs from Office Monster and the chairs were delivered on the requested date and are both good quality and value.
Mia was fantastic throughout the whole process from initial enquiry to the delivery and after-sales service and would encourage me to purchase through Office Monster in the future.
11 September 2025
Unprompted review
Reply from Office Monster
Hi Matthew,
Thank you for your wonderful review!
We're so pleased to hear that you're happy with the quality and value of your new meeting room chairs and that everything arrived as scheduled.
It's especially great to know that Mia provided fantastic support throughout your experience, we'll be sure to pass on your kind words to her.
We truly appreciate your recommendation and look forward to helping you again in the future!
Kind regards,
Office Monster
Great product and service
The product was initially out of stock, but great flow of information from the company on likely delivery and alternative options. Opted to take the late delivery and was kept informed of the progress. Good arrangements for delivery and received as expected. The product was great. Easy to assemble and exactly as advertised.
9 September 2025
Unprompted review
Reply from Office Monster
Hi Martin,
Thank you for your thoughtful review!
We’re glad our team could keep you well informed throughout the process, even with the initial stock delay. It’s great to hear that the delivery went smoothly and that the product met your expectations.
We really appreciate your patience and kind words — enjoy your purchase!
Kind Regards,
Office Monster
Excellent customer service.
We had delivery issues as the courier couldn't find us, then an item was not in the delivery. We contacted the company and Laura swiftly resolved the issue.
8 September 2025
Unprompted review
Reply from Office Monster
Hi Jo,
Thank you for your feedback! We’re sorry to hear there were some delivery issues initially, but we’re glad Laura was able to resolve everything quickly for you. We truly appreciate your patience and understanding.
Thanks again for your support!
Kind Regards,
Office Monster
When I placed my order on two separate…
When I placed my order on two separate occasions, both times your website does not show that the item is out of stock, so I have paid for the goods and not had the refund yet as I cancelled my order
28 August 2025
Good support
Particularly impressed by the efforts made by Customer Support to resolve a delivery issue ..
25 August 2025
Reply from Office Monster
Hi Chas,
Thank you for your kind words! We're so glad our Customer Support team could help resolve the delivery issue. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your experience.
Kind Regards,
Office Monster
Great office furniture
Firstly, the office furniture we have now assembled is excellent quality and looks amazing in our study. I'm really pleased with the products themselves. There were some issues with one item that was out of stock and the delivery was delayed. It wasn't totally clear what would be arriving when, so the communication could have been better. However, the delivery people were delightful and I did receive a follow up email to check that everything had been delivered safely.
2 September 2025
Unprompted review
Reply from Office Monster
Hi Kirsten,
Thank you for your lovely review!
We're so pleased to hear you're happy with the furniture and that it looks great in your study. We appreciate your feedback on the delivery and communication — we'll take that on board as we work to improve.
Glad to hear everything arrived safely and that our delivery team made a good impression. Enjoy your new setup!
Kind Regards,
Office Monster
Prompt Delivery
Ordered Tuesday, delivered Wednesday despite opting for the 4 working days delivery option. Great service and competitive prices.
19 August 2025
Reply from Office Monster
Hi Bruce,
Thank you so much for your kind review! We're glad to hear your order arrived even sooner than expected. We always aim to provide fast, reliable service and great value, so it's great to know we hit the mark.
We look forward to serving you again soon!
Kind Regards,
Office Monster
Two day turn around from order to delivery. Exceptional
We ordered two of the left hand desks in grey oak EBS16LGO but were out of stock, after a telephone call with Laura she kindly sent links to alternatives and we finalised on the Light oak, order confirmed by email, an early delivery option of Friday was offered and accepted. A two day turn around from order to delivery is exceptional. I then received an email from Laura ensuring everything was ok with the delivery and the products. First class after sales service. Thank you.
15 August 2025
Unprompted review
Reply from Office Monster
Hi Lee,
Thank you for your lovely review! We're so pleased Laura was able to help you find the right alternative and that everything from order to delivery went smoothly.
It’s great to hear the fast turnaround and after-sales support met your expectations. We really appreciate your feedback and hope you enjoy the new desks!
Kind Regards,
Office Monster
From the moment I placed my order to…
From the moment I placed my order to the day it got delivered I was kept updated about everything. This was all down to Max on customer service, he was a great help and answered any questions i had.
9 August 2025
Unprompted review
Reply from Office Monster
Hi Joanne,
Thank you so much for your lovely words!
We're thrilled to hear that you had a smooth experience from start to finish. We’ll be sure to pass along your feedback. If you ever need anything else, we’re just a message away!
Kind Regards,
Office Monster
Fantastic communication, great service
Laura Boydon is an absolute credit to Office Monster. Top communication throughout, delivery exactly as scheduled, overall a very happy customer here!
13 August 2025
Unprompted review
Reply from Office Monster
Hi Andy,
Thank you so much for your kind words and fantastic review! We're thrilled to hear you had such a positive experience, and we completely agree—Laura is a true asset to the Office Monster team.
It's great to know everything went smoothly with your order, and we really appreciate you taking the time to share your experience. We look forward to your next order with us!
Kind Regards,
Office Monster
Outstanding Support from Mia Roberts
Mia Roberts has been incredibly proactive and helpful throughout the entire process. Her efficiency and dedication made everything smooth and stress-free, truly outstanding service.
12 August 2025
Unprompted review
Reply from Office Monster
Hi Dean,
Thank you so much for your wonderful feedback! We're delighted to hear that Mia provided such outstanding service
It's always our goal to make the process as smooth and stress-free as possible and it's great to know we hit the mark.
We truly appreciate your support and look forward to your next order with Office Monster!
Kind Regards,
Office Monster
Laura was very helpful from start to…
Laura was very helpful from start to finish. Constantly checking delivery status for me, and items delivered on schedule and without issues.
12 August 2025
Unprompted review
Reply from Office Monster
Hi Brian,
Thank you for the lovely feedback! We're so pleased to hear Laura was helpful throughout and that everything arrived on time and hasslefree.
We'll be sure to pass on your kind words :)
Kind Regards,
Office Monster
Fabulous Customer Service
The customer service from office monster was fabulous.
Mia was great at keeping me updated after I called to query my delivery date, and she checked in with me again after delivery to make sure I was happy.
The desk itself is exactly what I need and was very easy to assemble.
The only reason I didn't give a 5 star rating is that delivery took longer than set out on the website, but I would 100% order from Office Monster again.
11 August 2025
Unprompted review
Reply from Office Monster
Hi,
Thank you so much for your kind and thoughtful feedback!
We're really pleased to hear that Mia took great care of you and that you're happy with your new desk.
We’re sorry to hear about the delivery delay and appreciate your understanding, it’s great to know this didn’t affect your overall experience.
We truly value your support and look forward to helping you again in the future!
Kind Regards,
Office Monster
Very happy!!
Great service very prompt too, out of stock item unavailable, rest of order sent on day requested
11 August 2025
Unprompted review
Reply from Office Monster
Hi Ryan,
Thank you so much for your kind review! We're glad to hear you were happy with the service and prompt delivery.
Looking forward to serving you again soon!
Kind Regards,
Office Monster
Mia in Customer Support
Office Monster and, in particular Mia in Customer Support, where very good to deal with. What let them down was their choice of courier.
8 August 2025
Unprompted review
Reply from Office Monster
Hi Ashley,
Thank you for your feedback! We're really pleased to hear that you had a positive experience with our team.
We're sorry to hear that our courier service didn't meet expectations, and we truly appreciate you bringing this to our attention. We're continuously working with our delivery partners to improve service, and your feedback helps us do that. We hope to serve you even better next time!
Kind Regards,
Office Monster
Different order, same brilliant service.
Ordered from Office Monster for a second time, due to the good price, quality and service received.
Laura has been very helpful keeping us informed on product availability and follow up. A company we will no doubt be using again.
6 August 2025
Unprompted review
Reply from Office Monster
Hi,
Thank you so much for your kind words and for choosing to order with us again , it truly means a lot!
We're so pleased to hear that you've been happy with our prices, product quality, and service.
Kind Regards,
Office Monster
Great customer service
Furniture arrived quickly. There were some challenging logistical issues with a couple of items, but the customer service I received (Mia) was absolutely fantastic - always happy to help, and kept checking in to make sure I was happy once the issues were resolved. Thank you!
5 August 2025
Unprompted review
Reply from Office Monster
Hi,
Thank you for taking the time to leave us your feedback!
We're really pleased to hear that your furniture arrived quickly and, although there were a few logistical hiccups, we're glad Mia was able to support you throughout the process.
Kind Regards,
Office Monster
Great Customer Service
Parts were missing from the office chair I ordered so I emailed the details through and the missing parts sent for next day delivery.
Great customer service turned a bad experience round to a great one.
1 August 2025
Unprompted review
Reply from Office Monster
Hi Helen,
We're really sorry to hear that your order arrived with parts missing, that’s never the experience we want for our customers. However, we’re so pleased we were able to quickly turn things around for you.
It’s great to know our team could resolve the issue promptly and leave you with a positive experience in the end. We truly appreciate your patience and understanding, and we’re grateful for the opportunity to make things right.
Kind Regards,
Office Monster
Stay away for this non-name company with £42 return policy for a Office chair
Stay away for this non-name company. I purchased a 24h use office chair and is not fit for purpose, the back is not high enough to stay on longer hours. Upon request a refund I was told I need to pay £42 (incl. VAT) (what???) to return it with the original box and dissembled. On their website is stated that the customer is charged for return but not the amount. You can find this 24h use type chair on many other websites with normal return policy and not a rip off company. Just type on your browser this "office chair 24h use" and you will see is on the bigger and trusted retailers as well such as Screwfix, The Range, Ryman.
*Update 06.08.2025:
After several emails with Customer Service and Customers Service with their Manufacturer they still wanted me to pay for the return of the chair of £42 incl. VAT (although “The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose”; -- we can agree to disagree for 50 years, however in my case this was not fit for purpose).
After this review the Owner of the Company contact me and said that after they review the return Company policy decided to change it in the future and make the return non-chargeable if is the same situation like mine. And then offered me a non-chargeable return if I still want to go ahead with returning this Office 24h use chair.
4 August 2025
Unprompted review
Customer Support
The information provided is very clear. I had a wrong package delivered but customer support was brilliant in getting this rectified.
1 August 2025
Unprompted review
Reply from Office Monster
Hi Herbert,
Thank you so much for your kind words!
We're really glad to hear that the information was clear and that our customer support team was able to quickly resolve the issue with your delivery.
If you ever need anything else, we're always here to help:)
Kind Regards,
Office Monster
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.