Office Furniture Online Reviews 

19,379
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, reviewers had a great experience with this company. Customers frequently mention that the office furniture products are exceptionally comfortable, highly sturdy, and arrive extremely quickly right to their homes or workplaces. Many consumers also deeply appreciate the straightforward online ordering process, very detailed item descriptions, and remarkably helpful support whenever assistance is required. Some reviewers were not happy with the complete lack of delivery tracking information, making it difficult to anticipate precisely when shipments would show up. A few other people also felt that putting certain items together was quite a frustrating task because of tricky assembly steps and uncooperative parts.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and fair pricing. Consumers highlight that items... See more

Delivery service

Consumers find delivery service to be positive, highlighting super fast shipping and efficient order... See more

Quality

Customers had positive experiences with quality, highlighting that the products are very comfortable,... See more

Order

Customers consistently note positive experiences with order processes, highlighting efficient ordering and... See more

Service

Reviewers express mixed feelings about service, with many praising speedy, exceptional support and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a lovely plush office style chair for my daughter (to use at her dressing table) and got it on a really good deal (less than £30!) which included free delivery! It literally arrived the next d... See more

Rated 5 out of 5 stars

Good availability & choice with next day delivery available. Great description with a good selection of pictures & measurements. It was very important to know the maximum weight the chair for the chai... See more

Rated 5 out of 5 stars

OFO sell excellent products at great priced with a super fast delivery. I ordered my new office chair on a Monday and it arrived the very next day. I purchased my previous chair from OFO, and it laste... See more

Rated 5 out of 5 stars

We ordered a two shelf file storage cabinet which arrived promptly in flat-pack form, impressively and very securely packaged. It took two of us about 30 minutes to assemble, and is now in service as... See more

Company replied



Company details

  1. Office Furniture Store
  2. Furniture Store

Written by the company

Buy from Office Furniture Online, we sell Office Furniture Online to those who are looking to buy their Office Furniture Online!!!!

Office Furniture Online Details

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

19K reviews

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4.2

All reviews

(19,379)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with my purchase

Item was delivered on date advised. Driver very helpful in bringing it into my house as I had an injured foot.
Well packaged. Very pleased with my new office chair
Have bought from this company before and would recommend. Great to be able to buy something already assembled

5 December 2025
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning Mark.

We're happy to hear that the delivery was on time and the driver was helpful.

We're also glad you are pleased with your new, pre-assembled office chair.

Thank you for your recommendation and for buying from us again!

Kind Regards

Office Furniture Online

Rated 5 out of 5 stars

Good value office chair.

The low cost office chair is good quality and sturdy. Arrived as promised next day.

29 November 2025
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Reply from Office Furniture Online

Good Morning William

We're happy to hear that you find the low-cost office chair good quality and sturdy.

We appreciate your positive feedback and are glad it arrived as promised.

Kind Regards

Office Furniture Online

Rated 5 out of 5 stars

Purchased a single unit for myself

Purchased a single unit for myself, a Deluxe Air Lumbar - Large Fully Loaded Operator Chair. Exactly as described, fair pricing by comparison to other furniture suppliers. Will do business again.

12 December 2024
Unprompted review
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

We're happy to hear that the Deluxe Air Lumbar chair met your expectations!

We appreciate you mentioning our fair pricing and hope to assist you again in the future.

Thanks for your business!

Kind Regards

Office Furniture Online

Rated 3 out of 5 stars

Ordered replacement parts for a chair…

Ordered replacement parts for a chair that broke 18 months into owning it that i had to pay for even though it says 3 year warrenty. That was no big deal however after waiting 3 weeks the part didnt turn up so i phoned them who said it never got shipped due to human error. They said theyd ship the part and another part i added to the order together. One part arrived and the other was missing. Phoned them to chase the other part and they are now saying tnt showing as delivered, i asked them to chase it with tnt as definitely didnt come and i have video doorbell to show what arrived, they told me to chase it with tnt but you cant ring tnt and their website wont show me the proof of delivery as its senders order details they want as proof which wasnt provided. Absolute pita wont be using these again.

Edit/Update - If i was reviewing the customer service staff alone theyd get 5* because they do seem interested and capable of sorting the problem which i really appreciate. I have now recieved both parts and have a fully functional chair which im very happy with, its good to know when it breaks i can order parts rather than replace the whole thing.

The reason im not giving 5* is because the warehouse staff never let anyone know that the part initially couldnt be found and so wasnt shipped but the order showed as if it had been sent when it wasnt and i had to chase it up manually.

11 November 2025
Unprompted review
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

Thank you for sharing your experience with us. We’re truly sorry for the inconvenience you faced throughout this process. We sincerely apologize for the human error that caused the initial delay and for the frustration of having to chase up the missing part yourself. That’s not the level of service we aim to provide.

We’re glad to hear that our customer service team was able to assist you and that you now have a fully functional chair. Your kind words about their efforts mean a lot to us. However, we completely understand why this experience didn’t feel seamless, and we appreciate your honest feedback about the communication breakdown with our warehouse team.

We’ll be reviewing this internally to ensure it doesn’t happen again.

Thank you for your patience and for giving us the chance to make things right. We hope your chair serves you well for years to come, and please know we’re here if you need any further assistance.

Kind Regards

Office Furniture Online

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery - good price - great service.

29 November 2025
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Reply from Office Furniture Online

Good morning,

We're so happy to hear that you had a great experience with our prompt delivery, good prices, and excellent service.
Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered an office desk and it arrived within a few days. Great quality too.

28 November 2025
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Reply from Office Furniture Online

Hi Vivienne,

We're happy to hear that you received excellent service and your Konnexion K1 Ergonomic Cantilever Corner Office Desk arrived quickly! We're glad you are enjoying the great quality. Thanks for your feedback.

Rated 5 out of 5 stars

Excellent

A very nice, comfortable product which was delivered on time

25 November 2025
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Reply from Office Furniture Online

Good Morning

We're happy to hear that you find our product comfortable. We appreciate your positive feedback regarding the timely delivery. Thank you!

Kind regards

Office Furniture Online

Rated 1 out of 5 stars

Total mess up.

Order two items, both were out of stock, so I changed them but missed next day delivery. Chair turned up following day, but it was the wrong chair. Took 4 days to get desk and over a week to get chair.

22 November 2025
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Reply from Office Furniture Online

Good Morning

Thank you for taking the time to share your experience, and I’m really sorry for the frustration this caused.

We completely understand how disappointing it must have been to encounter multiple issues with your order, from items being out of stock to the missed next-day delivery and receiving the incorrect chair. Waiting four days for the desk and over a week for the correct chair is certainly not the level of service we aim to provide.

Please accept our sincere apologies for the inconvenience caused. We’re reviewing what went wrong with your order to help prevent this from happening again in the future.

Thank you for your patience, and again, we’re very sorry for your experience.

Kind Regards
Office Furniture Online

Rated 5 out of 5 stars

Efficient service

Easy to use website. Delivery went smoothly. Product was exactly as described and good quality.

21 November 2025
Office Furniture Online logo

Reply from Office Furniture Online

Hi Alan,

Thank you for taking the time to leave a review!
We’re delighted to hear that you found the website easy to use, your delivery went smoothly, and the product met your expectations in both description and quality. The Comfort Ergo 3-Lever Adjustable Operator Chair really is a great choice of chair!

We really appreciate your feedback and hope to serve you again soon!

Rated 5 out of 5 stars

Efficient and on time

20 November 2025
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Reply from Office Furniture Online

Hi Alison,

Thank you for your feedback!

We’re pleased to know your experience was prompt and efficient. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Well constructed

Well constructed, sturdy filing cabinet, just the job for the home office.

19 November 2025
Office Furniture Online logo

Reply from Office Furniture Online

Good morning,

Thank you for your great review! We’re delighted to hear that your Konnexion Mobile Under Desk Pedestal is well-constructed, sturdy, and just what you needed for your home office.

We appreciate you choosing us and hope it serves you well for years to come!

Rated 5 out of 5 stars

Found it really easy to find my way…

Found it really easy to find my way around the website and using the search was given choices including offers that actually reflected my search. Ordered on a Friday, delivered on the following Monday.

17 November 2025
Office Furniture Online logo

Reply from Office Furniture Online

Good morning,

Thank you so much for your lovely review! We’re really glad to hear that navigating the website and using the search feature was quick and easy for you and that the offers matched what you were looking for.

It’s great to know your order arrived promptly too. We truly appreciate you taking the time to share your experience, and we hope to welcome you back again soon!

Rated 5 out of 5 stars

My chairs arrived on time and well…

My chairs arrived on time and well packaged. Happy days.

15 November 2025
Office Furniture Online logo

Reply from Office Furniture Online

Hi Jennifer,

Thank you for your positive feedback.
We're happy to hear that your chairs arrived on time and were well packaged. The Essence Leather Faced Visitor Chairs are a great choice of chair, we hope you are enjoying them.

Rated 5 out of 5 stars

Nice-looking and robust home office furniture.

We ordered a two shelf file storage cabinet which arrived promptly in flat-pack form, impressively and very securely packaged. It took two of us about 30 minutes to assemble, and is now in service as a good looking and robust addition to our home office at a sensible price. I feel we made a good choice.

15 November 2025
Office Furniture Online logo

Reply from Office Furniture Online

Good morning,

We're happy to hear that your Konnexion Wooden Office Cupboard arrived promptly and securely packaged. It's great to know that assembly was straightforward and that it's a good-looking, robust addition to your home office at a sensible price.

We appreciate your positive feedback!

Rated 5 out of 5 stars

The chair was delivered on time and…

The chair was delivered on time and whilst a little fiddly to erect is a very good chair and our son loves it.

13 November 2025
Office Furniture Online logo

Reply from Office Furniture Online

Hi Karim,

We're happy to hear that the chair arrived on time and your son loves it!
We appreciate your feedback regarding the assembly and are glad you are pleased with your purchase.

Rated 4 out of 5 stars

Quick delivery and easy to order on the…

Quick delivery and easy to order on the website, good instructions to follow to assemble as well

10 November 2025
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning Katie

We're happy to hear that you found our website easy to use and the delivery quick.

We're also glad the assembly instructions were helpful! Thanks for your feedback.

Kind Regards

Office Furniture Online

Rated 5 out of 5 stars

Brilliant office chair and Fantastic service

Fantastic service, quick delivery and great chair. Totally customisable and so supportive.

9 November 2025
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Reply from Office Furniture Online

Good Morning S. Welch

We're happy to hear that you received fantastic service and quick delivery!

It's great to know you find the chair supportive and customisable.

Thank you for your feedback.

Kind Regards

Office Furniture Online

Rated 3 out of 5 stars

We applied for a credit account and…

We applied for a credit account and heard nothing for over 1 week. Eventually I chased and was told the lady was out of the office for 1 week - eventually our account application was declined for unknown reasons. I do not know what you base your searches on but there were no questions involved in the process at all. There was no input whatsoever from your company during any of these processes.

6 November 2025
Office Furniture Online logo

Reply from Office Furniture Online

Hi Lesley, thanks for your review.
We are a little confused as you have an account with us and we have 2 orders there from 05/08/25 and 27/10/25 which were put on successfully. Is it possible that this review is intended for another company?
We also have a team looking into account approvals so there shouldn't be a wait of any longer than a working day or two.
Please feel free to get in touch if there are any issues.
Kind regards

Office Furniture Online

Rated 5 out of 5 stars

Great office chairs! :)

An excellent delivery experience here. No problems at all. The office chairs are just great! Thank-you. :)

3 November 2025
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

We're happy to hear that your delivery was excellent and that you are enjoying the office chairs!

Thank you for sharing your positive experience with us.

Kind Regards

Office Furniture Online

Rated 5 out of 5 stars

Brilliant service and product

Brilliant service and product. This chair is streets above the rest for looking lovely (not the boring executive mesh black Mastermind look) but all sorts of colours. I have had surgery on my spine and the lumbar support and comfort with so many levers to adjust it exactly, is brilliant. And the chair arrived fast, well packaged and is easy to put together. My second visit to this company, after twenty years!

2 November 2025
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning Vicky

We're happy to hear that you find our chair comfortable and aesthetically pleasing, especially with its adjustable lumbar support.

We appreciate your recognition of our fast delivery, careful packaging, and easy assembly.

Thank you for your continued patronage after twenty years!

Kind regards

Office Furniture Online

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