OFFICE Reviews 

I have been sent 2 left shoes. The only way to contact the company seemed via chat as couldn't find phone number anywhere. Took two hours for someone to answer and tell me that I need to send item back and pay for the return and they preferred method is through DPD so it is tracked. I spent almost £100 and no shoes and now I'm expected to pay for returning incorrect item. When I asked if they can provide prepaid label so I send it by post received no answer from chat agent. In the end I went to the Shop luckily there was one not too far and they refunded the cost. It would have been better client's experience if I was provided prepaid label to return them. Staff at the shop at Westfield Stratford was very polite and efficient.

I placed my order on 23rd July, and it is now the 31st, I still haven't received any shipping information. I’ve emailed customer service, but no one has responded—it’s been a terrible experience. I won't be coming back, and right now, I have no idea where my order is.

Rally awful service I have not received my order for two weeks, the chat function is not working most of the time, the customer service email has responded once to say I would get an email later - nothing has been received. The customer service phone number does not work. I have had to resort to going to my bank for my money back.

Great, always cool trainers in stock.

No issues with the ordering. Just not happy to pay for delivery and returns. Plus, one of the boxes was so squash that it was ripped in so many places. More care when packing expensive shoes.

I had a great experience. My sandals were delivered fast and I didn’t have any issues. Completely satisfied!☺️

Good price for products but got my order wrong with wrong size

Ordering was easy and arrived very quickly

Great service, shoes were shipped and delivered within 2 days of ordering. Perfect

Pleased with my order excellent delivery service

Quick delivery easy to order great price

Ordered for my daughters birthday arrived very quickly birthday isn't till the 22nd so she hasn't worn them yet but she has had before so hopefully ok

The advice in store was very informed, helpful and accurate. I then ordered online with confidence, and shoes were great. Fitted perfectly

Very quick delivery and kept well informed. Had shoes from here before and found them very comfortable and good price. Friendly company

Great clear website with accurate search bar option.
Loved the out of stock notification option, which I used and was quickly altered to new stock.
Ordered items and very quickly dispatched items were delivered within a couple of days. Excellent service.

Lovely shoes, one of thd few places that stock my size (8), good price quick delivery.

The company is doing great and speedy delivery

I have not received my order

The trainers were too big unfortunately but office dealt with the returns quicky and without fuss. Excellent.