We had our dream holiday booked to Orlando for three years. My partner had a heart attack recently. We’ve had to adapt our holiday. I cannot commend the staff, in particular Kate Wilkinson, who bent o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked our first holiday to Florida with a cruise through Ocean Florida. From the beginning it has been seamless! So easy to book especially for first timers. We then decided to change our accommod... See more
Company replied
Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been... See more
Company replied
Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten min... See more
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Company details
Written by the company
From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected
Contact info
Shenfield, United Kingdom
- 020 7939 7775
- operations@ocean-holidays.co.uk
- www.ocean-florida.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Just overall tom was amazing to speak…
Just overall tom was amazing to speak to from start to finish nothing inparticular I can give a reason or point out.
Very helpful and professional
23 February 2026
Unprompted review
Reply from Ocean Florida
Hi Adam, thank you for sharing how pleased you've been throughout your Ocean Florida experience. We'll look forward to assisting you again in the future. Many thanks - Zara OF
Fantastic service from start to finish
Fantastic service from start to finish
Great customer service
Provided with lots of options to choose from
Amazing value for money
Wouldn’t hesitate to deal with Ocean Florida
Highly recommended
Thank you
23 February 2026
Unprompted review
Reply from Ocean Florida
Hi there, thank you so much for taking the time share your feedback on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
It’s always been a pleasure dealing…
It’s always been a pleasure dealing with Ocean Florida since booking our trip.
20 February 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for sharing your thoughts on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
Clear information and advice provided
Clear information and advice provided
2 February 2026
Unprompted review
Reply from Ocean Florida
Hi there, thank you so much for sharing your feedback on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
I’ve booked previous with oceans…
I’ve booked previous with oceans Florida
And nothing was to much for them
And just have booked again
And now friend want to come with us so added another booking
The app is easy to use and pay money off your balance regular
Thanks to Jo hymus
Highly recommend
21 February 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for sharing your thoughts on your Ocean Florida experience, I'm so pleased you're happy with the great service you've received. I'll ensure I pass along your lovely feedback to Jo, and please don't hesitate to get back in touch if there's anything further we can assist with. Many thanks - Zara OF
First class service is
Darren was very helpful. I didn’t know what I wanted but Darren gave me the r best options available. He was very helpful and answered all my questions. Amazing service and will definitely use this company to book holidays again.
20 February 2026
Unprompted review
Reply from Ocean Florida
Hi Kerry, thank you for sharing how pleased you've been with the wonderful service you've received from Darren recently. I'll be sure to pass along your kind words to him this morning, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Always perfect
I have booked three times now, the same holiday consultant calls me back when I call or email. Never pushy, always patient and polite and remembers small details like the fact that I need a fridge in accommodation due to my children’s special needs.
Always hear straight back when you raise a query or concern even when on holiday.
18 February 2026
Unprompted review
Reply from Ocean Florida
Good morning Dawn, thank you for taking the time to share how impressed you continue to be with the great service you've received from the Ocean Florida team. I'm so thrilled to hear that those little touches make all the difference to your experience, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Nothing was too much trouble
I dealt with a lovely advisor today called Lili. She was so helpful and nothing was too much trouble. She’s a real asset to the company and a joy to deal with.
19 February 2026
Unprompted review
Reply from Ocean Florida
Hi Gemma, thank you for taking the time to share how impressed you've been with the great service you received from Lili recently. I'll be sure to pass along your lovely feedback to her, and if there's anything else that we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Darren was very person centred as he…
Darren was very person centred as he assited me to plan my family holiday, provided excellent knowledge and options for me and my family.
Thank you for your patience.
Karen
16 February 2026
Unprompted review
Reply from Ocean Florida
Hi Karen, thank you for taking the time to share how impressed you've been with the great service you've received from Darren. I'll be sure to pass along your lovely feedback to him. Many thanks - Zara OF
Accessibility needs achieved
I would like to thank Lindsey Brumby for making it so easy to plan and help me get the accessibility I need in place to make my and family’s holiday a trip to remember. She answered all my questions and took her time making sure all my needs were catered for.
4 February 2026
Unprompted review
Reply from Ocean Florida
Good morning Alex, thank you for sharing your thoughts on your Ocean Florida experience, and in particular the fantastic service you've received from Lindsey. I'll pass along your very kind words to her, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Excellent service Ricky has helped me…
Excellent service Ricky has helped me walk through everything I require for a girls trip to New York I feel happy that I can call on them to help with any queries and it's taken any anxiety away.
20 December 2025
Unprompted review
Reply from Ocean Florida
Good morning Emma, thank you for taking the time to share how impressed you've been with the great service you received from Ricky recently. I'm so happy that he was able to take the stress out of holiday planning, and I'll be sure to pass along your lovely feedback to him. Many thanks - Zara OF
Excellent service from Lindsay with…
Excellent service from Lindsay with organising airport and airline assistance for party members with mobility issues . Very comprehensive booklet and service for people with extra travel needs. Have found all the staff since making booking very helpful, with keeping me updated and answering any queries.
11 February 2026
Unprompted review
Reply from Ocean Florida
Good morning Trisha, thank you for sharing how happy you've been with the great service you received from the team recently, and Lindsey in particular. I'll be sure to pass along your lovely feedback on the assistance they've provided, and if we can help with anything else at all, please don't hesitate to get in touch. Many thanks - Zara OF
Terrible after sales service
The sales service was great but the after sales is terrible. Our flights times were changed (not their fault) and we just wanted to change to a different flight at original time. The aftersales team made it clear they had no interest in helping. Didn't bother returning calls. They wanted to charge an extra £390 for a cheaper flight and even charged £120 admin fee for refunding the flight cost. Still much chaper to book the flight direct. So ended up with one flight in the middle of a three stop holiday not through the Agent. And they take 4 -6 weeks to action the refund!
11 February 2026
Unprompted review
Reply from Ocean Florida
Good afternoon, thank you for taking the time to share your Ocean Florida experience, though I am really sorry to hear that you're unhappy with the service you've received. I have just sent you a request for a little more information so that I can locate your booking, enabling me to pass your concerns to the relevant team for you. I will look forward to receiving a little more information from you soon so that I can assist you. Many thanks - Zara OF
Florida
Booked our holiday to Florida and a few days at Miami with Tom. He was amazingly helpful and found us a great deal with some added extras. We had a few quotes but even if his hadn't been better I would probably still gone with as he had lots of advise information and explained location etc.
Amazing customer service from Tom on booking would highly recommend.
9 February 2026
Unprompted review
Reply from Ocean Florida
Hi Michelle, thank you for letting us know how impressed you've been with the great service you received from Tom recently. I'm so pleased to hear that he went above and beyond to find your perfect holiday, and I'll be sure to pass along your lovely feedback to him. Many thanks - Zara OF
Great company,always find us the best…
Great company,always find us the best deals
10 February 2026
Unprompted review
Reply from Ocean Florida
Hi Colin, thank you so much for taking the time to share your feedback, we really appreciate you. Many thanks - Zara OF
We had an amazing experience booking…
We had an amazing experience booking our Disney holiday with Ocean Florida, thanks to Tom West! He was incredibly helpful and knowledgeable, and really took the time to guide us through what can be a total minefield when booking Disney. Tom never rushed us or put us under any sales pressure he was patient, friendly, and genuinely wanted to make sure we got the right holiday for us. He made the whole process easy, stress-free. We couldn’t recommend Tom or Ocean Florida highly enough!
8 February 2026
Unprompted review
Reply from Ocean Florida
HI Laura, thank you for sharing your thoughts on your Ocean Florida experience. I'm so thrilled to hear that Tom was such a big help, and I'll be sure to pass along your lovely feedback to him. If there is anything else at all we can assist with in the run up to your holiday, please don't hesitate to get in touch. Many thanks - Zara OF
Totally blown away . . .
I was totally blown away by how fabulous Ocean Florida, particularly Darren Fletcher, has been in helping me arrange our dream family holiday to Orlando.
I'd been trying for nearly a week, to navigate all the options, with accommodation, flights, park tickets etc. As there's going to be 10 of us, it was quite a minefield.
Darren helped me make a shortlist of potential properties, then we looked at a number of flight options, before putting together a full package, including park tickets, vehicle rental etc.
We've now got the perfect itinerary for our family and look forward to departure day.
8 February 2026
Unprompted review
Reply from Ocean Florida
Good afternoon Dawn, thank you for taking the time to let us know how pleased you've been with your Ocean Florida experience, and the great service you received from Darren in particular. I'm so happy to hear he was able to take your holiday planning stress away, so you can simply enjoy the countdown to your holiday! I'll pass your lovely words on to Darren, and if we can help with anything else at all, please don't hesitate to get back in touch. Many thanks - Zara OF
Knowledgeable and great prices
We have just booked our next Florida holiday with Ocean Florida, Tom was superb with advice and sorting out exactly what we wanted, he listened and gave advice without being pushy at all. He took us through picking a villa to checking different flights to suit our needs and budget. Fantastic service. Thankyou.
7 February 2026
Unprompted review
Reply from Ocean Florida
Hi there, thank you for letting us know how pleased you've been with the great service you've received from Tom recently. I'm so thrilled that he was such a big help to you and will ensure I pass along your kind feedback to him. Enjoy the countdown to your holiday, and if there's anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
Tom was very patient,,friendly and…
Tom was very patient,,friendly and explained everything to me and allowed me to ask as many questions as I wanted. Was a pleasure talking to him thankyou for helping me plan and book my dream holiday.
6 February 2026
Unprompted review
Reply from Ocean Florida
Good morning Sarah, thank you so much for taking the time to share your thoughts on your Ocean Florida experience, and Tom in particular. I'm so pleased that you have your dream holiday in the diary, and if there's anything we can assist with in the run up to your trip, please don't hesitate to get in touch. Many thanks - Zara OF
Great follow up customer service
After being recommended by a friend we booked a holiday for 7 of us with the grandchildren, celebrating my grandsons 1st birthday. Then because of Norse airlines cancelling all their fights I panicked and contacted Ocean to change our flights to BA. I have been dealing with Kate Wilkinson who found some alternative flights which were obviously more expensive but she also gave alternative options to fly to Tampa. But after I challenged the cost they did drop the price which I was very grateful for. Her customer service has been excellent, communication and explanations for the changes very thorough.
30 January 2026
Unprompted review
Reply from Ocean Florida
Good afternoon Alison, thank you so much for taking the time to share how pleased you've been with the great service you received from the team, and from Kate in particular. I'm so glad she was able to assist you at a particularly stressful time, and will be sure to pass along your lovely feedback to her. Many thanks - Zara OF
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