We had a visit from Andrew Murphy , He discussed many options for our elderly mother who now has full time care at home We have been looking at a Suitable chair to meet her needs . Andrew was fa... See more
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Review summary
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Oak Tree Mobility staff were extremely friendly and knowledgeable about the range of adjustable beds supplied by the company. We were provided with information about each range and all our questions w... See more
Our expert, Changez, patiently explained and demonstrated options to my parents, as my dad needs a specialist chair. He had a lovely manner, which they appreciated as well as the time given to conside... See more
My appointment with Ian Bridges was certainly an experience…a very pleasurable one! It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laught... See more
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Furniture Manufacturer
- Furniture Store
- Medical Equipment Supplier
Written by the company
Here at Oak Tree Mobility, we believe that everyone deserves the freedom to live life to the fullest - comfortably, confidently, and independently. That belief is at the heart of everything we do. Our expertly crafted range of handmade rise and recline chairs, adjustable beds, and bath lifts are designed to bring comfort, safety, and ease into your everyday life. Each piece is made with care, combining quality craftsmanship with thoughtful design to meet your individual needs. From the first conversation to the final fitting, our friendly, knowledgeable team is dedicated to helping you find the perfect solution for your home and lifestyle. Thousands of people across the UK have already discovered how Oak Tree Mobility can help them enjoy the independence and peace of mind they deserve, and we’re proud to be part of their journey.
Your Comfort is Our Strength
Written by the company
- Minimum £200 Trade-In
- When looking for a new chair or bed, an ongoing concern for many prospective customers is what to do with their existing furniture. The disposal can often be expensive and time-consuming and tends to add to the burden of finding the right company to choose. Thankfully, at Oak Tree Mobility we offer an exclusive service that allows you to trade in whatever it is that needs replacing, at no charge whatsoever. In fact, we are now offering our customers a minimum of £200 part exchange for their existing items, regardless of the condition.
- Proudly Supporting the British Heart Foundation
- When we deliver your brand new chair or bed, we’ll collect your furniture at the same time. Doing the delivery and collection in one visit saves you time and hassle. Once your furniture has been collected and returned to our depot, we’ll check it over. If it’s reusable, we’ll donate it to the British Heart Foundation. They will then sell it in one of their many shops throughout the UK and use the proceeds to fund their life-saving research. In doing this, we have so far raised over £250,000!
- Delivery and Installation Included
- We offer a two-man white-glove delivery and installation service included in the price of all our chairs and beds. When they arrive, they will ask you where you would like your furniture to be placed. They will bring the chair or bed into your home, unwrap it, and then remove all the packaging. Once it is set up, they will help you familiarise yourself with the bed and its controls. When you are satisfied that everything is as it should be, we will ask you to complete a quick survey about our service.
Contact info
Park House, Newbrick Rd, Stoke Gifford, BS34 8YU, Bristol, United Kingdom
- 0330 052 4629
- customer.service@oaktreemobility.co.uk
- www.oaktreemobility.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not delivered at stated time caused chaos
Not delivered at stated time i.e, in the afternoon. It was morning and I was due to attend a postponed Dental appointment.Yes,the packaging was cleared and removed but as my transport for the dentist was waiting for my appointment the chair was placed in the living room. The timing was not as arranged and I had not been notified of the new time.
The chair is comfortable and after a further appointment the controls are now adjusted and working.
2 July 2026
Because we have dealt with the company…
Because we have dealt with the company before when we bought my husbands Stair Lift, an the chairs we are having look lovely we can't wait to sit I them .
8 July 2026
Great knowledge and very helpful.
Great knowledge and very helpful.
Clive Boorman was professional and very understanding.
10 July 2026
Unprompted review
Pleasant ,helpful and professional
Pleasant ,helpful and professional
We were very impressed with Rupert
9 July 2026
Unprompted review
John was helpful
John was helpful, knowledgeable and friendly. He explained things clearly, with no overt pressure to buy. The product he demonstrated matched expectations.
9 July 2026
Unprompted review
Tony came to see me this morning to…
Tony came to see me this morning to advise me about buying an adjustable bed. He explained everything clearly, told me all my different options and answered all my questions clearly and concisely. It was a pleasure to do business with him
9 July 2026
Unprompted review
Not heard why my bed did not arrive
Good product details sadly lacking
My new bed was due for delivery Monday 6th. It didn't arrive. I've not had and communication from Oaktree or the delivery company to appologise and tell me what went wrong or to rearrange a new delivery date. I have emailed Oaktree to explain I did not get my new bed and more importantly I did not and still have not had any communication from anyone to tell me what's happening regarding the delivery of my bed. Their brochure makes a big thing of their customer care and the service they provide and what happens during the delivery process, most of which did not happen. I didn't have one conversation with one person at Oaktree that seemed to care about me the customer. So I would like prospective customers to be aware the time between buying your bed and actually getting it is a long time. Communication is nothing like promised. They out source the delivery and they seem to think once the bed has left their warehouse and they've been paid that's their job done. I may be in a position to leave a review on the quality of the bed though I have no idea when.
Oaktree contacted me as a result of my trustpilot review. Apologies were made and an amount refunded as a gesture of goodwill. I have been using my new bed for a few weeks and find it much more comfortable than the bed it replaced. I don't know how to use the memory remote or adjust the wooden slats in the frame. A lady at Oaktree told me the information I needed was in the documentation provided, I've read everything they gave me that arrived with confirmation of my order and can find no instructions for frame adjustment or remote functionality. So I'm pleased with the product but the details in delivery and presentation are sadly lacking.
6 July 2026
Unprompted review
Reply from Oak Tree Mobility
Dear Mr Fletcher,
Thank you for taking the time to leave your review.
Firstly, I would like to sincerely apologise that your bed was not delivered as planned and, more importantly, that you were left without any communication regarding what had happened. I completely understand how frustrating and disappointing this must have been, especially after waiting for your new bed and expecting to receive updates throughout the process.
The level of communication you've described is not the standard we aim to provide, and I'm very sorry that this was your experience.
We are currently carrying out a full investigation into what happened with your delivery, including why it did not go ahead as scheduled and why you were not contacted to explain the situation or arrange a new delivery date. Once our investigation is complete, we will use the findings to help prevent this from happening again.
Whilst we do work with trusted delivery partners, we remain responsible for your experience from the point you place your order through to the successful delivery and installation of your bed. I'm sorry that, on this occasion, we fell short of the level of service you were expecting.
A member of our Customer Relations team will remain in contact with you while we investigate and will keep you updated on the outcome, as well as ensuring your delivery is rearranged as quickly as possible.
Once again, please accept my sincere apologies for the inconvenience and disappointment this has caused. We appreciate you bringing this to our attention and hope we can restore your confidence in our service.
Kind regards,
Carly
Oak Tree Mobility
Matt the rep made us feel very welcome…
Matt the rep made us feel very welcome and valued, the whole experience was excellent, can't be faulted
8 July 2026
Unprompted review
Oak tree Mobility
Kevin was a total gentleman with great knowledge very informative and helpful thank you very much 😊 😀 👍 He made sure we were happy with our purchase with no pressure what so ever to buy .
8 July 2026
Unprompted review
good experience
lee wainwright visited my wife and i and very carefully explained all we needed to know about electric beds very patient nothing was to much trouble thanks john from shropshire
6 July 2026
Unprompted review
The chair we received is quite good but…
The chair we received is quite good but unfortunately we cannot say the same about their customer service. We were due to receive the chair on Monday but received a call at 9.15 in the morning saying that the delivery had been cancelled due to the driver being sick. Their so called 'white glove' service only has one delivery driver which we were surprised at as all their brochures etc. show a 2 man team delivering the chairs. We had cancelled appointments to ensure we were available to receive the chair on the Monday as planned. When calling customer service they were not very apologetic, and said theirs nothing they can do, and just blamed the 3rd party provider. Total shambles. The chair was delivered yesterday, and again we had to cancel plans and move appointments to accommodate this. We are missing the instructions that were supposed to be in the side pocket, and we also have not received a response to numerous phone calls/emails today as we want to take out the insurance, but again the customer service is appalling. Would I recommend? Definitely no. Go elsewhere.
7 July 2026
Unprompted review
Reply from Oak Tree Mobility
Thank you for taking the time to leave your review.
Firstly, I'd like to sincerely apologise for the disappointment and inconvenience caused by the delay to your delivery. I completely appreciate how frustrating it must have been to rearrange your plans not once, but twice, particularly when you had already made yourself available to receive your chair.
Unfortunately, the postponement was due to the delivery driver becoming unwell at short notice. Whilst we understand how disruptive this was, sickness is something that is outside of our control. When situations like this arise, we do everything we can to rearrange deliveries as quickly as possible to minimise any further inconvenience to our customers.
I'd also like to reassure you regarding our White Glove Delivery Service. Depending on the product being delivered and the access to the property, deliveries may be completed by either one or two members of the team. Our vehicles are fully equipped with tail lifts and specialist equipment to safely handle our products, so whether your delivery is carried out by one or two people, the level of service provided remains the same.
I can see that you've since spoken with our Customer Relations team, who apologised for your experience and arranged for a copy of the chair instructions to be sent to you. As a gesture of goodwill, we've also sent you some vouchers in recognition of the inconvenience caused.
We're sorry that your experience didn't reflect the high standard of service we aim to provide, but we do appreciate you taking the time to bring your concerns to our attention. We hope you're now enjoying your chair and that it provides you with many years of comfort.
Kind regards,
Carly
Oak Tree Mobility
Jason was fantastic
Jason was fantastic. He thoroughly explained the chair and its features, answering any questions we had. No hard sell, either. Would highly recommend.
8 July 2026
Unprompted review
First Class
My appointment with Ian Bridges was certainly an experience…a very pleasurable one!
It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laughter.
Once the demonstration chair was assembled Ian went to great lengths to ensure it was the correct fit for me suggesting I went for the next size up as I have longer legs which I did.
Ian was a great help in helping me decide which fabric and colour would go best in my lounge. He wasn’t pushy by any means and I’m really looking forward to having my chair delivered.
Thank you Ian.
6 July 2026
Unprompted review
A very good experience and Tony was…
A very good experience and Tony was very friendly from start to finish.
He answered all our questions fully - even if they seemed silly to us.
8 July 2026
Unprompted review
Helpful and Friendly
It was a pleasure today to meet Rupert who gave us a thorough demonstration of how the rise and recliner chair would operate. He explained clearly and in detail how the chairs are built to suit the individual and broke down the total cost for us, as well as answering all our queries. Both my husband and I were impressed by how comfortable we found the chair and also by the range of fabrics to choose from. Thank you.
7 July 2026
Unprompted review
Read all reviews, google and Trustpilot
Very nice representative, he didn’t force buying on us, the product looks great and it being made from scratch & to our measurements is what we like. But - they want you to pay upfront, and only put a review on trust pilot. My parents are in their late 80’s and want people to read google reviews as well - please tread carefully before you order!
7 July 2026
Unprompted review
Reply from Oak Tree Mobility
Thank you for taking the time to leave your review.
I'm pleased to hear that you had a positive experience with our representative and that you liked the fact your parents' product is being made specifically to their measurements.
I just wanted to provide a little reassurance regarding the points you've raised. As all of our products are made to order, payment is taken before delivery, which is standard for made to order purchases. Customers who place an order in their home also benefit from a 14-day cooling-off period, so they have time to consider their decision and cancel if they choose to do so.
We also appreciate all customer feedback, wherever it's shared. We invite customers to leave a review on Trustpilot as it's a platform that's easy for most people to access, particularly those who may not have a Google account. However, we're equally happy for customers to share their experience on Google or any other review platform.
Thank you again for your feedback, and we hope your parents enjoy their new product for many years to come.
Kind regards,
Oak Tree Mobility
Very friendly and informative.
Very friendly and informative. Explained everything very carefully. Very impressed.
7 July 2026
Unprompted review
Extremely helpful
Extremely helpful. Unfortunately I can't get finance,but sorted with a cash payment. Everything great looking forward to my new chair.
7 July 2026
Unprompted review
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