Oakley Reviews 

5,743
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 783 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the remarkably fast shipping times and the outstanding craftsmanship found across all their new custom eyewear. Many people deeply appreciate the comfortable daily fit, stylish designs, and incredibly clear lenses, which make browsing and ordering products online very straightforward. Some reviewers were not happy with the customer service team, noting long response times and difficult communication hurdles when trying to resolve problems. Additionally, a number of buyers experienced major shipping delays, missed delivery dates, or received incorrect items without ever getting prompt assistance from staff.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, as many customers are highly satisfied with... See more

Quality

Users describe ambiguous feelings regarding product quality, as many reviewers praise the incredible... See more

Order

Customers consistently note ambiguous experiences with order processes, as while some reviewers praise fast... See more

Customer service

Customers encountered deep dissatisfaction with customer service, frequently reporting that calls and emails... See more

Delivery service

Consumers find delivery service to be ambiguous, as many reviewers report that shipping is very fast and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the ability to customize the colours. The delivery timeline on this very quick. Unfortunately, the colour of the frame I ordered looked a bit different on the website's customizer rendering. I... See more

Rated 4 out of 5 stars

Not a fan of Veho delivery. No updates when they’re late. Finally delivered 15 minutes before midnight. Ridiculously late.

Rated 2 out of 5 stars

The sunglasses that I bought has small scratches on the lense area.My husband decided to keep it because it was my Wedding Anniversary gift for him and he said "The scratches doesn't really bother hi... See more

Rated 5 out of 5 stars

This is my second pair of the hollbrook glasses, but my first with prescription lenses in them and they are just so clear! Will definitely order prescription glasses from Oakley again. Received them w... See more

Company replied



Company details

  1. Sunglasses Store

Written by the company

Oakley is a sport and lifestyle brand, built on a legacy of innovative, market-leading optical technology. It manufactures and distributes high-performance sunglasses, prescription eyewear, goggles, apparel, footwear, and accessories.


Contact info

3.5

Average

TrustScore 3.5 out of 5

6K reviews

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3.5

All reviews

(5,743)

939 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product and fast service…

I placed my order on a Wednesday and received prescription Oakley square wire sunglasses the following Monday. Incredibly fast service. New glasses are flawless and the prescription I provided is perfect. Great quality with a good discount code. There's nothing like having the manufacturer have your glasses done in house. I couldn't be happier with my Oakley experience.

6 October 2026
Rated 5 out of 5 stars

Bonkers

Absolutely incredible craftsmanship, style and quality. Very high quality frames, which feel good on the fingers when holding them. The look and style of each pair (I bought two pairs) tell me the designs were well thought out and purposefully made. They fit and feel amazing on the face. Lenses are incredible, I can’t express how good the lenses are enough. I’m so happy with Oakley.

6 October 2026
Rated 5 out of 5 stars

Glasses came four days before original…

Glasses came four days before original delivery date. I never wore glasses until the past two years. I had a detached retina surgery twice. Eye sight, with glasses, has been decent until the pair I received Saturday. They are clear to brown prescription lenses and I wore them today on the golf course. They were much better than the last pair I had.

4 October 2026
Rated 1 out of 5 stars

These Thurso sunglasses are a disaster

These Thurso sunglasses are a disaster. They are by far the worst Oakley sunglasses I’ve ever owned. The nose pads keep coming off all the time. Honestly, they are neither practical nor comfortable, and it’s a nightmare constantly having to deal with the nose pads falling off.

I truly feel ripped off for having bought them. I never expected Oakley to make a product of such poor quality.

1 May 2026
Unprompted review
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 1 out of 5 stars

They feel so fake quality isn’t good…

They feel so fake quality isn’t good enough for the price they feel like the fake Oakleys I hope I get better ones once’s I reorder

1 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 1 out of 5 stars

Fire Veho as Your Delivery Company

Your delivery contractor is a solid failure. I ordered two pairs of glasses. One arrived a day late because the delivery driver is too dumb to understand how to operate a directory at the gate to the community. And the second pair has yet to arrive. I have an e-mail dated October 3rd saying my package is out for delivery. When I "Track Your Order" there's a message that says Delivery Delayed
Unforeseen issue during delivery route"Delivery Delayed" Unforeseen issue during delivery route." Somewhere it ways Veho will reschedule then send me an updated delivery date. Will that be in 2026??? Veho should stay under the porch because they're not capable of running with the big dogs. Go FedEx or UPS. They're pros at delivering packages.

5 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 1 out of 5 stars

Refused to correct their error

I received the wrong lenses, then spent more than a month trying to get the correct lenses. I sent photos with a side-by-side comparison with the correct lenses, and the order documentation that came with my order showing the wrong lenses in writing. Oakley still insisted they were the correct lenses. I will never order Oakley glasses again

15 September 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 2 out of 5 stars

Veho delivery SUCKS.

I think it is unfortunate that you would choose to diminish the value of your brand and products by using a shipping service such as Veho. I believe customers expect a premium service when ordering such expensive items. Veho delivered my package to the wrong address with zero concern about whether I received my order from Oakley. I will probably think twice about purchasing in the future due to this poor experience/service.

4 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 1 out of 5 stars

These do not fit my sunglasses

These do not fit my sunglasses. I need the plastic snap-in, not the rubber boot.

4 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 5 out of 5 stars

My experience with Oakley

My experience with Oakley has been outstanding. I’m truly satisfied with my new glasses — the frame feels premium, the lenses are crystal clear, and the overall quality is amazing. I never imagined that simply having my prescription would be enough to get the exact Oakley frame I wanted (my favorite brand) and receive the lenses directly from Oakley’s own lab. The craftsmanship is impeccable, and the whole process exceeded my expectations.

2 October 2026
Rated 4 out of 5 stars

Quality and speed

Custom glasses were crafted and delivered in less than a week's time. Very happy with delivery and glasses look great.

However they are a little small. I may try to swap them.

3 October 2026

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