Oakley Reviews 

5,748
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 783 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the remarkably fast shipping times and the outstanding craftsmanship found across all their new custom eyewear. Many people deeply appreciate the comfortable daily fit, stylish designs, and incredibly clear lenses, which make browsing and ordering products online very straightforward. Some reviewers were not happy with the customer service team, noting long response times and difficult communication hurdles when trying to resolve problems. Additionally, a number of buyers experienced major shipping delays, missed delivery dates, or received incorrect items without ever getting prompt assistance from staff.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, as many customers are highly satisfied with... See more

Quality

Users describe ambiguous feelings regarding product quality, as many reviewers praise the incredible... See more

Order

Customers consistently note ambiguous experiences with order processes, as while some reviewers praise fast... See more

Customer service

Customers encountered deep dissatisfaction with customer service, frequently reporting that calls and emails... See more

Delivery service

Consumers find delivery service to be ambiguous, as many reviewers report that shipping is very fast and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the ability to customize the colours. The delivery timeline on this very quick. Unfortunately, the colour of the frame I ordered looked a bit different on the website's customizer rendering. I... See more

Rated 4 out of 5 stars

Not a fan of Veho delivery. No updates when they’re late. Finally delivered 15 minutes before midnight. Ridiculously late.

Rated 2 out of 5 stars

The sunglasses that I bought has small scratches on the lense area.My husband decided to keep it because it was my Wedding Anniversary gift for him and he said "The scratches doesn't really bother hi... See more

Rated 5 out of 5 stars

This is my second pair of the hollbrook glasses, but my first with prescription lenses in them and they are just so clear! Will definitely order prescription glasses from Oakley again. Received them w... See more

Company replied



Company details

  1. Sunglasses Store

Written by the company

Oakley is a sport and lifestyle brand, built on a legacy of innovative, market-leading optical technology. It manufactures and distributes high-performance sunglasses, prescription eyewear, goggles, apparel, footwear, and accessories.


Contact info

3.5

Average

TrustScore 3.5 out of 5

6K reviews

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3.5

All reviews

(5,748)

939 reviews in the last 12 months

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Rated 2 out of 5 stars

Not worth the hassle anymore!

I keep having to call support because my prescription was under review for a few days which in turn caused delays. I was hope to have my new glasses by my trip and they did not make it.. They would have made it but Oakley chose to use CHEAP USPS for shipping and not UPS. I have used Oakley for year but business has changed so maybe time to fine something else.

8 October 2026
Rated 5 out of 5 stars

Experience is as always excellent

Experience is as always excellent, company is doing a great job in being promp with their fast service.
Overall my product received is great, beutiful finish on the ghost frame, Im very pleased with my product. Thank you to all who work hard to keeping the company thriving.

9 October 2026
Rated 1 out of 5 stars

Customer Service Does Not Exist

You have absolutely no customer service. When trying to resolve an issue with the delivery date on my online order I tried to call customer service. There is no way to talk to a live person. If there is, it is not apparent on the system during the NUMEROUS prompts you must go through. I was able to chat with two live agents, but they could not resolve the issue which seemed to have any easy solution. At least the first agent was apologetic. The second couldn't care less. It is obvious that the system manages Oakley, Oakley does not manage the system. Very impersonal an ineffective. I am unable to review the product because it has not arrived even though I paid for express shipping.

7 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 3 out of 5 stars

Nice glasses

Nice glasses, no case which is very surprisingly.

7 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 5 out of 5 stars

I had the clear frame Gibstons

I had the clear frame Gibstons. Best fit, best comfort, best headband, most compliments, lightweight.
Dropped on a rock chipping exactly in direct line of vision. Happy you had them available online and a great sale price. These are even cooler and even more lightweight. I have Bans, vaurnets, and more but these are the ones for traveling, cruising, all day wear.
Order, delivery was easy.
Thanx

8 October 2026
Rated 1 out of 5 stars

Took three orders and approx 3 weeks…

Took three orders and approx 3 weeks for product that was in stock in store by house but customer service could not figure out how to do a store pickup.

7 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 5 out of 5 stars

Easy and fast!

Easy to use website, fast service. It was easy to have my prescription verified and the glasses arrived surprisingly fast! The glasses are perfect!

8 October 2026

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