I've faced multiple issues since switching to O2. The signal drops frequently, especially in my area, which is frustrating. Moreover, customer support is slow to respond, making it more difficult to r... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Horrible horrible company. I have serious medical issues, O2’s service does not work at my property yet they will not let me leave. I am unable to have important and urgent conversations at my own ho... See more
Company replied
Follow on from my last review about 02 complaint. I have now received 4 phone calls from 02. I answer phone call but they do not speak and the last one talked over me as if it was an voicemail and p... See more
Company replied
Worst customer service ever!!! If I could leave no stars I would. A month and a half I have been waiting for you to reconnect a phone number that you allowed hackers to port out and it’s me doing... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.5
Poor
24K reviews
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Wasima was soooo helpful and answered…
Wasima was soooo helpful and answered all my questions so well and made my experience such a positive one
25 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Najma and pleased to hear that all your questions were answered clearly and that your experience was such a positive one. We truly appreciate you taking the time to share your comments and are pleased we could help.
Excellent customer service and very…
Excellent customer service and very polite and helpful
25 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Becky and happy to hear that you received excellent customer service and found the support polite and helpful. We truly appreciate you taking the time to share your comments and thanks for choosing O2.
Wasima delivered exceptional customer…
Wasima delivered exceptional customer service I loved it!!
23 July 2026
Unprompted review
Reply from O2
Hi Safiyyah and thank you for your feedback. We're delighted to hear that Wasima provided such exceptional customer service and made such a positive impression. Delivering a great experience is always our aim, and we truly appreciate you taking the time to share your kind comments.
I was really impressed by the service
I was really impressed by the service. I needed to change my phone to a e-sim .
The person who was assisting me was Stefan. The service was quick, efficient, very helpful, friendly.
He gave me a few helpful tips as well.
So I give them 💯
24 July 2026
Unprompted review
Reply from O2
Hi Karine, thank you for your review. We're pleased to hear that Stefan was able to help you switch to an eSIM and that he was quick and friendly, adding tips too. We appreciate you taking the time to share your experience and thank you for choosing O2.
Extremely helpful and confident in her…
Extremely helpful and confident in her abilities, she resolved my issue within seconds
25 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Abduz and pleased to hear that you received helpful support and that your issue was resolved so quickly. We're pleased that your experience was such a positive one and thanks for taking the time to share your comments with us.
His work was excellent.
25 July 2026
Unprompted review
Reply from O2
Hi and thank you for your feedback. We're delighted to hear that you were pleased with the service you received and thank you for taking the time to share your comments about one of our agents. Thank you for choosing O2.
Gary was superb got us sorted very…
Gary was superb got us sorted very promptly and was great to deal with.
There was another chap training who was also very helpful not sure his name.
24 July 2026
Unprompted review
Reply from O2
Thank you for your lovely feedback Rab and we're pleased to hear that Gary got everything sorted for you after a visit to one of our O2 stores. It's also great to hear that the colleague who was training was helpful and contributed to your positive experience. Thank you for taking the time to leave your review.
Incompetent
Although I used a 3rd party, they sell and are endorsed by O2. Reported the 3rd party (Kynex) to O2 that they are breaching contract terms and miss selling O2 contracts but O2 do not act as long as they get their money
24 July 2026
Unprompted review
Reply from O2
Thank you for taking the time to share your feedback Adam and we're sorry to hear that you feel let down by this experience. Your comments are important to us, and we appreciate you bringing them to our attention. We'd like the opportunity to review your issues but unfortunately we can't on this platform. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3ThDCql
Facebook: https://bit.ly/4fDHCZy
Simple and efficient customer service
Simple and efficient customer service. Short wait times and relatively hassle free process that Stefan handled all throughout
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Fran and we're delighted to hear that Stefan supported you and helped make your experience a positive one. Thank you for taking the time to share your experience with us and for choosing O2.
I needed assistance with O2 business…
I needed assistance with O2 business however had a hard time remembering my details. I was advised by them to come to a store to get help with verifying myself and Stefan was a gem in handling it all, verifying me and even doing the rest on my behalf
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Gary and pleased to hear that Stefan was able to assist you with verifying your details and getting access to your O2 Business account. We understand how challenging it can be when account information isn't readily available, and we're pleased that Stefan was able to make the process straightforward and provide the support you needed. Thank you for taking the time to share your experience and for choosing O2.
Stefan was very helpful and…
Stefan was very helpful and professional. He understands my situation and needs so he was able to solve the problem that I asked him to sort out.
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Yishu and happy to hear that Stefan provided such helpful and professional support. Taking the time to understand each customer's individual needs is an important part of delivering great service, and we're pleased that Stefan was able to find the right solution for you. We appreciate you taking the time to share your experience and thank you for choosing O2.
Worst customer service ever!!!
Worst customer service ever!!!
If I could leave no stars I would.
A month and a half I have been waiting for you to reconnect a phone number that you allowed hackers to port out and it’s me doing all the chasing because no one calls me back and then today when I chase I get told the case is closed and the reconnection team should have called me days ago!!! Do you even know what you are doing because I don’t think you do!!!!
UPDATE. What a surprise reconnection team still haven’t called me after promising to do so 6 times!!!! When will I get the call and my phone be reconnected, it’s now coming on 2 months, pathetic service and sadly you don’t care
24 July 2026
Unprompted review
Reply from O2
Thank you for taking the time to share your feedback Natasha and we're sorry to hear about your experience and the frustration caused by the delay in resolving the issue with your phone number. We’d like to help but unfortunately can’t on this platform, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/45nIKfb
Facebook: https://bit.ly/4vV41I6
Amina K was very helpful.
Amina K was very helpful.. looked for ways to solve our issue
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Soroosh. We're delighted to hear that Amina was helpful and took the time to explore different ways to resolve your issue. We'll be sure to pass your comments on to her and thank you for taking the time to share your experience.
I got lost my phone and number few…
I got lost my phone and number few weeks ago but I claim the new one via insurance and to get the sim I went to Westfield and I meet with Akins and she is so good and help me to get my past sim and make a good experiences thank you Amina.
24 July 2026
Unprompted review
Reply from O2
Hi Karan and thank you for your review. We're delighted to hear that Akins was able to assist you following the loss of your phone and help you get back up and running with your replacement SIM and made the process a positive experience. We appreciate you taking the time to share your comments and thank you for choosing O2.
I had an excellent welcoming experience…
I had an excellent welcoming experience with experienced staffs at O2. Especially with Matt and Ruby , they were good representatives and professional in dealing with my issue . I just would like to thank them for their cooperation and help .
24 July 2026
Unprompted review
Reply from O2
Hi and thank you for your review. We're happy to hear that Matt and Ruby were professional and able to assist you with your issue. We'll make sure your kind words and appreciation are passed on to them and thank you for taking the time to share your experience with us.
It was great service really happy she…
Lamia was great, really happy! she helped me out and was super friendly and efficient:)
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Katia and happy to hear that Lamia provided such great service and made your experience a positive one. We appreciate you taking the time to share your comments and thank you for choosing O2.
Great service from Muneeza and Lamia
24 July 2026
Unprompted review
Reply from O2
Thank you for your review Charles and we're pleased to hear that Muneeza and Lamia delivered great service and made a positive impression. Thanks again for taking the time to share your experience.
Matt was very helpful and polite
Matt was very helpful and polite. He made my swap over very fast & painless
24 July 2026
Unprompted review
Reply from O2
Hi Julia, thank you for your lovely feedback. We're pleased to hear that Matt was able to help and make your swap over quick and painless. Thanks again for taking the time to let us know about your experience.
So happy with service provided by Donte.
24 July 2026
Unprompted review
Reply from O2
Thank you for your review Oley and happy to hear that you were pleased with the service provided by Donte. We appreciate you taking the time to share your experience and thank you for choosing O2.
Very satisfied for the staff
Very satisfied for the staff , Lamia keep it up 👍
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Roberto and happy to hear that you were very satisfied with the service you received from Lamia. We appreciate you taking the time to share your comments and thank you for choosing O2.
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