SHOCKINGLY POOR!!!!! Can't speak to anyone, when it says it's connecting to an agent, it doesn't. The app has poor usability and simply doesn't work, keeps kicking me back to the home page whenever I... See more
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What made my experience great? That's easy. Priyanka! Your staff were very helpful, friendly and smiley from the outset. We were introduced to Priyanka and were enchanted. So approachable, knowledgeab... See more
Company replied
Albright did a fantastic job he gave time to listen to my explanation and he soIved my problem in a good way and he his very kind penson.
Company replied
5G and still not signal absolute crap service the amount of business I’ve lost due to no signal customers can’t get through is shocking paying for a useless service that doesn’t work!! Avoid avoid avo... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, United Kingdom
- 0161 747 0076
4.8
Excellent
78 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good knowledge
Very good knowledge. Was good and patient with my needs at the shop
21 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Juan, thanks for taking the time to leave a review.
We're so glad to hear that you found the team knowledgeable and patient, and that they took the time to support you with your needs in store.
We really appreciate your feedback and are pleased you had such a positive experience.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4b2JycQ
Facebook: https://bit.ly/3TaUVt7
Albright is very friendly and efficient
Albright is very friendly and efficient
Thank you.
20 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi, thanks for the review and we're delighted to hear Albright provided such friendly and efficient service. We'll be sure to pass on your kind words and thanks again for taking the time to share your feedback.
Excellent service from Albright
Excellent service from Albright, thank you.
A credit to O2 he was really patient
20 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Gordon,
Thank you for taking the time to leave a review.
We're delighted to hear that you received excellent service from Albright. It's wonderful to know that his patience and support made such a positive impression on your experience.
Providing friendly, professional, and attentive customer service is what we strive for, so we're especially pleased to hear that you consider Albright to be a credit to O2. We'll be sure to pass your kind feedback on to him, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gMDx7N
📘 Facebook: https://bit.ly/4wX3dn4
Albright was very respectful
Albright was very respectful, efficient, and resolved my issue immediately. Excellent service throughout.
18 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for your feedback Tanya. We're pleased to hear that Albright provided respectful and efficient support and was able to resolve your issue straight away. It's great to know you received excellent service throughout your experience and we'll be sure to pass your kind comments on to make their day. Thank you for taking the time to leave a review.
Albright was really real helpful he
Albright was really real helpful he went above and beyond to explain and sort my issues out with so much professionalism and politeness. He’s a solid credit to O2Store
18 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for your lovely feedback John. We're delighted to hear that Albright was able to help resolve your issues and took the time to explain everything clearly. It's great to know that his professionalism, politeness, and dedication made such a positive impression. We'll be sure to pass your kind comments on to him. Thank you for taking the time to share your experience, and we're pleased that Albright's support reflected the high standards we aim to provide.
Great experience
Great experience. Albright was really helpful and sorted out all our difficulties with knowledge and patience. Thank you !
18 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi and thank you for your feedback. We're delighted to hear that you had a great experience and that Albright was able to help resolve all your difficulties with such knowledge, patience, and professionalism. It's wonderful to know that his support made a positive difference to your visit. We'll be sure to pass your kind comments on to him. Thank you for taking the time to leave a review.
Albright took his time to help me ..he…
Albright took his time to help me ..he managed to fix my phone for me im very happy with his service he provided .....
17 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Androulla, thank you for taking the time to leave a review.
We're thrilled to hear that Albright took the time to help and successfully fixed the issue with your phone.
Providing friendly and effective support is what we strive for, and it's great to know Albright delivered that experience.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vxhpln
Facebook: https://bit.ly/4fJ3vYA
Reply from O2 - Trafford Centre
Hi and thanks for taking the time to leave a review. We're pleased to hear our team was able to help you with your query and thanks for choosing O2.
Very helpful staff
Very helpful staff it took a long time to do but Ari and Sarah were very patient and sorted out my account/app access. So great full to them both.
12 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Thanks for your review Wendy. We're happy to hear that Ari and Sarah were able to help you regain access to your account and app. We understand it took some time, and we're pleased they provided patient and dedicated support throughout. We'll be sure to pass on your lovely feedback to them both and make their day.
New Sim only Contract and retaining existing mobile number
Got new Sim new contract but also wanted to retain my old number. Went to O2 at Trafford Centre. There was a little bit of waiting but when it was my turn everything happened quite fast. Ariene was very good and supportive. She did everything as I expected. My old number was retained in the new contact and I could start using my mobile almost immediately. I wish Ariene all the very best for her future.
14 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Zaher, It's lovely to hear that your visit to our Trafford Centre store was such a positive experience. While we appreciate your patience during the short wait, it's fantastic to know that once you were seen, everything was handled quickly and efficiently.
We're especially pleased to hear that Ariene provided such supportive service, ensuring your old number was successfully transferred to your new contract and that you were up and running almost immediately. It's wonderful to know she met your expectations and made the process smooth and straightforward.
We'll be sure to pass your kind words and well wishes on to Ariene. Thank you for taking the time to share your experience, and we hope you continue to enjoy your new service with O2! 😊
Good customer service from the agent…
Good customer service from the agent (Albright) Trafford center Manchester.
14 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Thanks for taking the time to leave a review. It's lovely to hear that Albright provided you with great customer service at our Trafford Centre store. We'll be sure to share your kind feedback with him, as recognition like this means a lot to our team.
Very helpful and kind
13 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Antiochus,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that you found the service very helpful and kind. Providing friendly, supportive and helpful assistance is what we strive for, so it's wonderful to know that you had such a positive experience with us.
Feedback like yours means a lot to our teams and helps us recognise the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Fixed our issue quickly and efficiently…
Fixed our issue quickly and efficiently Ari was amazing in finding the the issue and fixing it whilst providing brilliant customer service
12 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Ari was able to resolve your issue quickly and efficiently while providing brilliant customer service throughout. It's always great to know when our team members go the extra mile to identify a problem, explain things clearly and get everything sorted as smoothly as possible.
We'll be sure to pass your wonderful feedback on to Ari and the team. Recognition like this means a lot and helps us celebrate colleagues who deliver exceptional service.
Thanks again for your kind words and for choosing O2!
I was served by Albright he was a good…
I was served by Albright he was a good lad very helpful
11 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Luke,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Albright provided such helpful service during your visit. It's always great to receive positive feedback about our colleagues, and we're pleased to know that Albright made a positive impression and was able to assist you.
We'll be sure to pass your kind comments on to Albright. Recognition like this means a lot to our teams and helps us celebrate the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Absolutely amazing service
Absolutely amazing service, tried everything and beyond, and fixed my phone issues when nobody else could
Trafford centre
Served by Albright
10 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi, thank you for taking the time to leave such a great review. We're glad to hear that Albright provided amazing service and was able to resolve the issues with your phone when others couldn't. We'll be sure to pass on your kind words to Albright 🙂
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ftctZZ
Facebook: https://bit.ly/4pf6s6B
Reply from O2 - Trafford Centre
Hi Sean, we're delighted to hear that your SIM swap was quick and easy 🙂We always aim to make things as simple and straightforward as possible for our customers, so it's great to know we delivered.
If you do need anything further, we'd be happy to help. Please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wCnfTz
Facebook: https://bit.ly/4pb4V18
Albright delta with with good customer…
Albright delta with with good customer service and changed my direct debit for me
9 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hey Garry,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4f2PvHO
📘 Facebook: https://bit.ly/4f7DssN
Reply from O2 - Trafford Centre
Hi there,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44iPURB
📘 Facebook: https://bit.ly/4wEFeZG
Great face to face customer service
Arisen was knowledgeable, helpful, efficient, friendly and was quick to resolve my issue!
8 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Alison,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wvkeEl
📘 Facebook: https://bit.ly/4aKKMcs
Great lads working there
Great lads working there. Greeted straight away. Albright fixed my problem straight away. He was friendly & polite
4 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Steph,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44nqUbL
📘 Facebook: https://bit.ly/4vH4rBT
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