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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick responses. The overall user experience is often described as smooth and easy, with many customers finding the process straightforward and efficient. However, some people were dissatisfied with the service, specifically noting issues with incoming SMS messages from short codes and difficulties with verification texts. A few other people also felt that the response times for support were slow, with some experiencing delays in getting their issues resolved or even receiving replies to their inquiries.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service, highlighting its... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the excellent, helpful, and... See more

Response time

People report ambiguous experiences with response times. While some customers praise the fast, responsive,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and cooperative nature. Many... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the service is reliable and its various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried really hard to sign up with a competitor at first, that ends with xxxx.ms But they were so complicated, rude and asked for lot of information. When I found Numberbarn, everything just... See more

Company replied

Rated 5 out of 5 stars

I recently ported my number out of NumberBarn and everything went smoothly. The support team was helpful whenever I had questions. Yes, there were some small delays in getting replies, but nothing s... See more

Company replied

Rated 5 out of 5 stars

I needed some help because my original provider was giving me incorrect information. I was worried that because there’s not a phone number I would have a problem, but they replied so quick to my email... See more

Company replied

Rated 5 out of 5 stars

NumberBarn’s support team is outstanding. They were incredibly helpful and stayed in touch until my issue with porting to Xfinity Mobile was fully resolved. It's a relief to have such knowledgeable an... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

Written by the company

World’s largest marketplace for local, toll-free and custom vanity phone numbers. Budget-friendly phone number parking, porting and call forwarding.


Contact info

4.2

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Timely customer service response and follow-up email resolving my inquiry very quickly.

3 April 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

We're so happy we could help, Farrah. Thank you for the wonderful review!

Rated 5 out of 5 stars

Justin at NumberBarn customer service…

Justin at NumberBarn customer service was amazing in resolving my issues and ensuring that I was well taken care of. Thanks for the professional, responsive, and competent service!

15 March 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

It was our pleasure. Thank you for the wonderful review!

Rated 1 out of 5 stars

Please stay away

horrible customer service, takes days to reply and will gaslight you when they finally do.

14 March 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hello Sam, after some investigation we found that you attempted to port a telephone number that was slightly different from the telephone number you actually own. We are very sorry that we didn't catch this typo sooner and that this caused us to lose your business.

We will do our best to pay better attention to these details in the future. If we can ever help, don't hesitate to reach out.

All the best,

The NumberBarn Team

Rated 5 out of 5 stars

Outstanding customer service when…

Outstanding customer service when porting my number in. My agent was well equipped with the knowledge to facilitate the process when a technical glitch came up by offering a workaround. Would recommend them 1000%.

14 March 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

What a fabulous review. Thanks for the shout-out, Nat!

Rated 5 out of 5 stars

Excellent customer service!

We have used this service for 1.5 years. Grateful to have a service that offers options to park phone numbers. Their response time is always quick and efficient. I’d use them again. Excellent customer service!

29 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Mabelle, it was truly our pleasure to serve you. Thank you for a wonderful review.

Rated 5 out of 5 stars

I noticed that we had a discrepancy on…

I noticed that we had a discrepancy on our account billing (a credit) and sent a message to the support team. Jessamyn confirmed there was a system wide glitch, which made the error, but let me know that if there was a refund available on our account they were leaving as is. I thought it was so generous that they had a glitch and let us keep the benefit. That shows excellent customer service, in my opinion. Jessamyn was the rep that helped me and she was delightful to work with. We love working with Number Barn for our phone number needs.

1 March 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Jamie, thanks for the wonderful review! I'm guessing Jessamyn would say you were a delightful customer to work with. We love it when it works out that way. Take care and THANK YOU for choosing NumberBarn.

Rated 5 out of 5 stars

Highly recommend

Highly recommend - worked with Matthew Hope representative to buy/port number....he was responsive and professional.....process was smooth!!!!

23 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Patrick, thank you for a fantastic review. We're sharing this with Matthew right now!

Rated 5 out of 5 stars

Port successful!

Numberbarn's process for porting my number in from Magicjack was seamless and I'll save a few bucks to store the number, Customer service and communication was excellent.

12 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Eric, we're so happy we could help you save money and have a great experience! Thank you for sharing this review.

Rated 5 out of 5 stars

Outstanding Customer Service

In my opinion hiring the "Right People" is critical to any business. Justin is certainly as asset to Number Barn. Justin recently assisted me with porting out a number of which I had never done before and with that, I felt the process was seamless. Thank you!

16 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hey Ruthy, we couldn't agree more with what you've said about Justin. He is a huge asset to our support team and we're so glad he was able to work with you!

Rated 5 out of 5 stars

bought the new number for my business

bought the new number for my business -
ApplianceRepairOfTucson.com and easily switched to mintmobile.com - no issues -as promised quick and easy. Thanks

16 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Ali, thank you for sharing your experience! Quick and easy is what we love to hear.

Rated 5 out of 5 stars

Two very appropriate mobile numbers, very quick to port once secured.

They secured two very appropriate local numbers for our mobile phones. Once we had them, the porting took less than 48 hours to two diferent MVNOs. Had a snag with one of them, but NumberBarn was very quick to provide the needed information and help. Great service that I never knew existed.

14 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hey John, we're glad you found a couple of great numbers that work for you. It was our pleasure to help you out. Thank you for spreading the good word about NumberBarn!

Rated 5 out of 5 stars

Great Experience Following Bank Fraud!

Great Experience Following Bank Fraud!

Due to bank fraud my credit card# was changed and I failed to update it with NumberBarn so my account became delinquent.

I sent an emailed describing my situation to the team and they were very kind and offered to forgive the reconnection fees, which could have been hundreds of dollars! Whew!!!

With NumberBarns help, I am back up and running.

Thanks NumberBarn!

14 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hey Eric, we're absolutely thrilled that you're back up and running. Thank you for the fabulous review!

Rated 5 out of 5 stars

I recently obtained a number through…

I recently obtained a number through NumberBarn and encountered some challenges when attempting to transfer it. The support team provided exceptional assistance, guiding me through the process seamlessly. their kindness and efficiency made what could have been a stressful situation exceptionally smooth.

12 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Sarkis, it was our pleasure to work with you. Thank you for sharing this review!

Rated 5 out of 5 stars

trustworthy & legit

NumberBarn is legit and actually provides the services they offer.

7 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

I so glad we were able to deliver for you. Thanks for the shout-out!

Rated 1 out of 5 stars

I bought two numbers and then went for…

I bought two numbers and then went for the upsell to move from number barn to number garage and then when i tried to actually use the product and text on their platform i was told i could not do so. i am requesting to have my money returned.

6 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Randy, I'm very sorry to hear about your experience and want to help. I've searched for an account and ticket under your name and am unable to find one. Please contact customer support and put your request to the attention of Jeremy and he'll be happy to help. We hope to hear from you.

Rated 5 out of 5 stars

NumberBarn is as advertised

NumberBarn is as advertised! After my father passed away, I didn't want to keep paying for his monthly cell phone just to able to keep his number (which he had had my whole life) NumberBarn offered the perfect solution. Later on, I transferred a second number to their service, and when there was a slight issue with the transfer going through, they were super responsive, communicated daily, and got it quickly resolved. Highly recommend!

3 February 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Tiffany, it's fantastic that you were able to keep the numbers that are most important to you using our service. Thank you for sharing your experience!

Rated 5 out of 5 stars

I had an issue where my account was deleted

I had an issue where I did not see that my credit card on file at NumberBarn had expired. After a number of attempts my account was deleted. It was super easy after emailing support to re-instate the account. Support was fantastic sending a very detailed email and what to do next.

31 January 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

We're glad that we could quickly reinstate your account. Thank you for sharing your experience!

Rated 5 out of 5 stars

Customer service is top notch

Customer service is top notch, A great place to park landlines.

25 January 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Glenn, we're thrilled that you chose to park your landlines in the Barn. Thanks for the review!

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