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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick responses. The overall user experience is often described as smooth and easy, with many customers finding the process straightforward and efficient. However, some people were dissatisfied with the service, specifically noting issues with incoming SMS messages from short codes and difficulties with verification texts. A few other people also felt that the response times for support were slow, with some experiencing delays in getting their issues resolved or even receiving replies to their inquiries.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service, highlighting its... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the excellent, helpful, and... See more

Response time

People report ambiguous experiences with response times. While some customers praise the fast, responsive,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and cooperative nature. Many... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the service is reliable and its various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried really hard to sign up with a competitor at first, that ends with xxxx.ms But they were so complicated, rude and asked for lot of information. When I found Numberbarn, everything just... See more

Company replied

Rated 5 out of 5 stars

I recently ported my number out of NumberBarn and everything went smoothly. The support team was helpful whenever I had questions. Yes, there were some small delays in getting replies, but nothing s... See more

Company replied

Rated 5 out of 5 stars

I needed some help because my original provider was giving me incorrect information. I was worried that because there’s not a phone number I would have a problem, but they replied so quick to my email... See more

Company replied

Rated 5 out of 5 stars

NumberBarn’s support team is outstanding. They were incredibly helpful and stayed in touch until my issue with porting to Xfinity Mobile was fully resolved. It's a relief to have such knowledgeable an... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

Written by the company

World’s largest marketplace for local, toll-free and custom vanity phone numbers. Budget-friendly phone number parking, porting and call forwarding.


Contact info

4.2

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Jessamyn responded to all my queries in a timely manner and in detail. Also they solved the issue quickly and efficiently! Will recommend this service without reservations.

28 October 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Dr. A, we're so glad you had a wonderful experience working with Jessamyn. She's the best! Thank you for the shout out.

Rated 5 out of 5 stars

Excellent Service and Smooth Porting Experience!

I recently used NumberBarn to select and port my desired phone number to AT&T, and I couldn't be happier with the experience. From start to finish, their customer service was outstanding—responsive, knowledgeable, and genuinely helpful.

The porting process was incredibly fast, and communication throughout was seamless. I was able to choose the exact number I wanted without any hassle, making the transition to AT&T smooth and straightforward.

While I did encounter a few minor issues during the process, it was clear that these were related to AT&T rather than NumberBarn. The team was proactive in addressing my concerns and provided excellent support every step of the way.

One thing to note is that I still have my former numbers parked with NumberBarn, and they continue to function as if they are still active. This hasn't caused any problems for me, but it's something to be aware of.

Overall, I highly recommend NumberBarn for anyone looking to select and port a phone number. Their exceptional customer service and efficient processes make them a top choice!

26 October 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Jean-Franco, thank you for such a fantastic review. It's always a pleasure to support you as your port your numbers!

Rated 5 out of 5 stars

Numberbarn was easy to deal with

Numberbarn was easy to deal with, but if you are porting a wire line to AT&T wireless, be prepared to spend some time. Took weeks for AT&T to get it right.

16 September 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hey Denny, that's great advice. While we certainly have cases where porting wireline to wireless can be very fast, we generally advise customers to expect 3-10 business days to be on the safe side. Thank you for the review.

Rated 5 out of 5 stars

Thank you, Number Barn!

Wow! Number Barn was so easy to work with. I purchased a business and ended up needing a new phone number in the Orlando area, which I thought would be a huge headache. The new phone company had no 407 numbers available, but Number Barn saved the day! I had no experience buying a phone number, but they made it so easy and seamless every step of the way. Even when I had to forward calls to a temporary number during the port, they already had everything figured out in their FAQs. Transparent and very affordable pricing, too. Thank you, Number Barn!!

2 September 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Danielle, we're so glad to hear that you found a great number and were able to use our services until your number ported away successfully. Don't hesitate to reach out if we can ever help in the future!

Rated 5 out of 5 stars

NumberBarn for the Win!!!

The workers were all very informed and helpful. They made my porting out of my new cell phone number very easy. Thank you!

25 September 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Vince, easy is definitely our goal. Thank you so much for the shout out!

Rated 5 out of 5 stars

Seamless port out

I want to port out my number to a Canadian service provider. Port out information submitted as mentioned in my account. There was no issues porting completed in 2 working days.

17 September 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Joseph, we're so glad to hear that you were able to port your number quickly and efficiently. Thank you for the shout out!

Rated 5 out of 5 stars

They Get It!!

These people get it!...no nonsence...always there to fugure out the issues...good solid service!

7 September 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Arthur, it's always a pleasure to work with you. Thank you for the kind words!

Rated 5 out of 5 stars

Simply easy!

Simply easy!! I needed a new number for a up coming move and wanted to pick my own number, the entire process of finding the number I wanted, to buying it was a breeze. The number was safely stored until I was ready to port out once my move was completed. The entire process was just easy, quick and best of all the entire process was transparent. I also ported in my old number to NumberBarn and parked it once I moved so I can store a number I’ve had for close to 20 years, you never know when you’ll need it! Once again the entire process was a breeze, simple quick and easy!

30 July 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Alex, thank you so much for sharing your experience. We're so glad it was a good one for you!

Rated 5 out of 5 stars

I would like to commend NumberBarn for…

I would like to commend NumberBarn for the great services it offers and provides. I would like to especially commend Mikayla Arnold for helping me navigate through the options offered by NumberBarn. Her knowledge, dedication, patience and kindness helped me tremendeously! Thank you Mikayla! AL

19 August 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Al, thank you for a wonderful review. Mikayla is awesome and we're thrilled you got to work with her.

Rated 5 out of 5 stars

Great support team

Great people, great help. I ported in and out numerous numbers, and at every step, they were extremely helpful, providing regular feedback. Highly recommended.

13 August 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

We're so thrilled that you continue to use NumberBarn. Thank you for the recommendation!

Rated 5 out of 5 stars

Impressive Customer Service

Outstanding communication thru the entire process of porting a number. Website is straightforward, and I received email updates for any issue that popped up.

9 August 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Terry, thank you so much for a wonderful review!

Rated 2 out of 5 stars

I attempted with 3 different emails to…

I attempted with 3 different emails to create an account from two different PC and networks and mumberbarn never created my account. Yet I got an email confirmation on the first time I created an account and purchased a number only to be told the account invalid.
I believe this is a scam!

12 August 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Jay, I'm very sorry you've had a difficult experience signing up for service with NumberBarn. I've reached out to you to see if I can help. It appears that your account isn't passing our fraud check and I hope I can help. I look forward to hearing back from you.

Rated 5 out of 5 stars

Numberbarn - what's not to like?

I've been doing business with Number Barn for approximately a year. The reason why I joined them is because I wanted to get different forwarding numbers that would allow me to break down where different customers were coming from without the expense of full-blown numbers from the phone company. The experience has been great and the cost has been minimal.The support through email has been pretty quick in their response. I think I've reached out to them a half a dozen times and they've always answered within an hour or two. Number Barn has saved me already quite a bit of money. A great alternative to getting an additional line from your phone company.

10 August 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Charles, it's so great to hear that you've had a consistently wonderful experience with our service and interacting with our support team. Thank you for taking a few moments to share your story!

Rated 5 out of 5 stars

Numberbarn simply rocks

Numberbarn simply rocks. Don't let their lack of a contact phone number chase you away. They take customer service VERY seriously. My number porting situation was a little complex, and they patiently unravelled it allowed for a successful port. And their website is also really easy to navigate. Happy to recommend Numberbarn, and look forward to using them again.

25 July 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Thank you, Pat for a fantastic shout out! We're glad that our team and website helped you successfully port your number.

Rated 5 out of 5 stars

Matthew and Justin are very attentive…

Matthew and Justin are very attentive guys, they resolved my problem quickly and throughout the interaction they were very coordinated and attentive. I recommend NumberBarn to everyone. Excelent reception!

12 July 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Thank you for a wonderful shout out, Guilherme!

Rated 5 out of 5 stars

We cannot thank Justin from NumberBarn…

We cannot thank Justin from NumberBarn enough for his exceptional service in resolving a very challenging situation for us at Certified Restoration Service, LLC. We had a phone number that was lost during a port out transfer by Grasshopper, who unfortunately refused to accept responsibility for the mishap.

Justin from Customer Service at NumberBarn truly went above and beyond to help us. He scheduled multiple conference calls with Grasshopper Phone Service and tirelessly worked for almost a month to track down and recover our lost number. His dedication and persistence were nothing short of remarkable.

Without Justin's incredible effort and commitment, our phone number would still be lost. He exceeded all expectations and demonstrated an extraordinary level of customer service that we deeply appreciate.

Thank you, Justin, and NumberBarn, for your unwavering support and determination in resolving this issue. We are extremely grateful and highly recommend NumberBarn to anyone in need of reliable and dedicated customer service.

Certified Restoration Service, LLC.

10 July 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hey Brian, I know this one started out as a very challenging situation. That's why we're so grateful that we got to partner with you to get your number reactivated and ported to your preferred carrier. It's a huge win and it was our pleasure to serve you. Thank you for a wonderful shout out!

Rated 5 out of 5 stars

Fantastic Service

NumberBarn was fantastic at helping me port the number to Verizon. I could not have asked for a better support experience. You guys are the best.

8 July 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hey Greg, we're so happy your numbers ported over to Verizon without an issue. Thank you for a terrific review!

Rated 5 out of 5 stars

My Positive Experience with NumberBarn

I have been using NumberBarn for almost two years at this point. They are the only number provider I use. Their customer support is very quick to respond, and are very patient and helpful. I will be sticking with NumberBarn in the future too.

7 July 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Thank you for the wonderful review! We're thrilled that you're sticking with us.

Rated 5 out of 5 stars

Jessamyn at Number Barn is very helpful

Number Barn is a great company to work with. Jessamyn is prompt to reply and helped me with a change request to my account. Number Barn offers the best prices for vanity numbers and they are very easy to work with.

26 June 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi MS, thank you so much for the wonderful review. We're so glad Jessamyn was able to take good care of you.

Rated 5 out of 5 stars

Great price and customer service

I had my number with a VOIP provider for my company and decided to move it because the cost was too much. Most of my communication is through email, messaging or video calls but I needed to maintain a number for 2FA and for customer invoices. Number Barn was perfect for the price for SMS and voicemail/call forwarding. I had an issue with transferring the number and Justin was super helpful, owning the problem from the start instead of just handing me off to other people. Everything is working now and I’m so glad I switched.

21 June 2024
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Julianna, I'm so glad we could help. Thank you for the awesome shout out!

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