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Review summary
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I recently reserved a Mercedes Banz and got to the rental place in salt lake city Utah only to find out they did not have a Mercedes Benz but instead had a BMW available but the cost was additional am... See more
Worst experience ever. Do not book here. It is set up so that no matter the clients' degree of preparedness, insurance, top credit card and pre-paid status, the client will be charged hundreds... See more
Company replied
I booked a car from NU car hire Marrakesh via Carjet. They picked me up from the airport went through the booking procedure then my CC would not authorise via their terminal - I did not get the car or... See more
Company details
Information provided by various external sources
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Contact info
San Antonio, United States
- www.nucarrentals.com
1.6
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
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NEVER RENT FROM THIS SCAM COMPANY!
NEVER RENT FROM THIS SCAM COMPANY!! We booked a car with advanced website confirmed payment of $80 US dollars. When we arrived at their counter to pick-up the car, we were told by their rather uninterested clerk the total would be $189, thus having to pay extra for mandatory insurance. When inquiring why, they plainly replied that prices on their website does not represent reality!!! PLEASE do yourself a favor and go elsewhere. THEIR FALSE REPRESENTATION IS TO LURE YOU IN!!
8 April 2026
Unprompted review
Reply from NU Car Rentals
Dear NH,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during the rental process.
We understand your concerns regarding the difference between the amount paid at the time of booking and the total charges presented at the rental counter. We also recognize how concerning it can be when there is confusion regarding insurance requirements and additional rental costs.
Please be assured that we take concerns regarding pricing transparency, insurance requirements, and customer service very seriously. Customers should receive clear information regarding rental qualifications, coverage requirements, and any applicable charges so they can make informed decisions before completing their rental.
We would appreciate the opportunity to review the circumstances surrounding your rental and the charges that were presented to you. To assist us in investigating this matter, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
Once we receive this information, we will coordinate with the appropriate affiliate location to review your concerns and provide further clarification.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Nu Rentals Positive Experience!
Edhi Lima was extremely professional and a great representative of Nu Rentals. She went above and beyond to make our experience of picking up and dropping off our rental vehicle first class. Everything was extremely smooth!
21 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Lloyd,
Thank you for taking the time to share your positive feedback regarding your recent rental experience.
We are delighted to hear that Edhi Lima provided such outstanding service and made both your vehicle pickup and return process smooth and enjoyable. Delivering professional, friendly, and efficient service is something we strive for, and it is wonderful to know that Edhi went above and beyond to ensure a first-class experience.
Your kind words are greatly appreciated and will be shared with Edhi and the appropriate management team as recognition of her excellent customer service.
To help us properly recognize her efforts, would you kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
4. Pickup location
Thank you again for choosing NU Car Rentals. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Haidee
Avoid at all costs. They scam you
Avoid at all costs.
They scam you badly and provide shockingly terrible vehicles.
In my case there was no office at the pick up location. I called them and they brought me in a so called office (horrible place with a tiny desk and space for no more than one client).
Once I tried to leave a deposit on my credit card they told me that the card was not working. I gave them another one and they told me that was not working either. I called my two banks and both told me that there was absolutely no problem with my 2 cards.
They asked for 3 time more than what I had already paid to reduce the deposit and allow me to kake the vehicle.
Whilst I was calling my banks a customer after me had exactly the same problem.
The vehicle was all damaged on the outside and fumes entering the seating area when driving.
I had 3 children with me and we add to drive for 8 hours. And being in Morocco I had no other option than progressing despite it all.
---- After 2 months they have now reached me asking for some information. No compensation, no remedial action, huge delays in noticing the review and reaching me. Continued horrible experience.
22 April 2026
Unprompted review
Reply from NU Car Rentals
Dear John,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and regret the frustration and concern you encountered during your rental.
We understand your concerns regarding the pickup process, including the difficulty locating the rental office and the circumstances surrounding the security deposit authorization. We also recognize how unsettling it must have been to be informed that multiple credit cards could not be processed, particularly after receiving confirmation from your banks that no issues existed with the accounts.
Additionally, we are concerned by your comments regarding the condition of the vehicle provided. The issues you described, including visible exterior damage and fumes entering the passenger compartment, are not consistent with the standards of safety and vehicle quality we expect from our rental partners. We understand how especially concerning this would have been while traveling with your family and undertaking a long journey.
Please be assured that we take concerns regarding payment processing, vehicle condition, and customer service very seriously. We would appreciate the opportunity to investigate this matter further with the affiliate location involved.
To assist us in reviewing your case, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates/time
3. Primary driver's name
4. Rental location
Once we receive this information, we will coordinate with the appropriate affiliate location to review the circumstances surrounding your rental.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
WORST RENTAL CAR COMPANY EVER!
WORST RENTAL CAR COMPANY EVER!
Rented from these guys 3 weeks ago. Tried to pressure us in to using their mandatory toll system. Total scam. Would have added $250. Pressure to use their overpriced insurance. Another hassle to show them we were insured already. Vehicle was very old (50,000 miles). Oldest I have ever seen for a rental. The sun visor fell off multiple times in traffic. Very poor service at pick up and drop off. Was a big hassle to get anyone to find the vehicle, look over the van and inspect on drop off.
AVOID THIS PLACE.
10 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Alison,
Thank you for taking the time to share your feedback.
We are sorry to hear that your rental experience did not meet your expectations and regret the frustration you encountered during both the pickup and return processes.
We understand your concerns regarding the toll program and insurance options presented at the rental counter. We also recognize how important it is for customers to feel fully informed about any optional products, associated costs, and rental requirements before making their selections.
Additionally, we regret to hear that you were dissatisfied with the condition of the vehicle provided. Your comments regarding the vehicle's age, the issue with the sun visor, and the level of service received during pickup and drop-off are concerning and will be shared with the appropriate team for review.
Providing safe, well-maintained vehicles and efficient customer service is important to us, and we apologize that your experience fell short of those expectations.
To allow us to investigate your concerns further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Once we receive these details, we will coordinate with our Orlando Affiliate to review the matters you have raised.
Thank you again for bringing your concerns to our attention. We appreciate the opportunity to review your feedback and address any issues identified.
Kind regards,
Haidee
Stay as far away from this company as…
Stay as far away from this company as possible. They are running a textbook predatory scam.
I arrived with a perfectly valid credit card for the security deposit—the same card I used without a single issue at another rental agency and various shops the exact same day. However, their machine miraculously 'had no connection' or 'refused the transaction.'
This is a blatant lie and a forced-sales tactic. They intentionally use faulty terminals (or fake connectivity issues) to claim your card is rejected so they can force you into buying their 'premium' insurance at an astronomical daily rate. If you don't pay their ransom, they won't give you the car, and you’re left stranded.
It is a dishonest, calculated maneuver to exploit travelers. They aren't in the business of renting cars; they are in the business of intimidation and credit card fraud.
26 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Uness,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and inconvenience you described. We understand your concerns regarding the security deposit authorization process and the difficulties you encountered when attempting to use your credit card at the rental counter.
We also understand your concerns regarding the insurance options presented during the rental process. Customers should feel fully informed about all rental requirements, available coverage options, and payment policies before making any decisions. We regret that your experience left you feeling dissatisfied and concerned about how the situation was handled.
Please be assured that we take allegations regarding payment processing issues, customer service interactions, and rental procedures very seriously. We appreciate feedback such as yours, as it allows us to review our processes and ensure that our standards are being met.
To allow us to investigate this matter further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location
3. Rental date and time
4. Primary driver's name
Once we receive these details, we will forward your concerns to the appropriate affiliate location for review.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Please do not use this rental company
Please do not use this rental company. I just had a horrible experience with them regarding the extra charges on the rental agreement that were never explained to me. And the underhanded way they get you to pay $400 for insurance. My original rental price was $76.95. Final cost $481.55 Plus the $400 for the insurance, the cost of which was never revealed to me. $841.55. That's a lot higher than $76.95 for 3 days. I'm a nobody, but I'll tell everyone I know not to use this company. Maybe this will save one person from going through what I'm going through.
21 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Mark,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the charges associated with your rental. We recognize how concerning it can be when the final rental cost differs significantly from the amount originally expected.
We also understand your concerns regarding the additional products and coverage options added to your rental agreement. Customers should feel fully informed about any optional products, associated costs, and the terms of their rental before making a decision. We regret that you feel the charges and coverage costs were not clearly explained during the rental process.
Please be assured that we take concerns regarding pricing transparency and the presentation of optional products very seriously. We appreciate the opportunity to review the circumstances surrounding your rental and the charges applied. To facilitate this process, we have forwarded your review to our Denver affiliate for further review under Ticket #378812.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Reply from NU Car Rentals
Dear Mike,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the fees associated with your rental and the level of customer service you received.
At NU Car Rentals, we strive to be transparent regarding rental charges, fees, and policies, and we regret that your experience left you feeling dissatisfied. We also recognize the importance of providing professional and helpful customer service throughout the rental process.
We would appreciate the opportunity to review your concerns further. To assist us in investigating this matter, please provide the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Once we receive this information, we will review your concerns with our Charlotte Affiliate.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Naoufal and the whole Agadir team were amazing!
Naoufal and the whole Agadir team were amazing—very transparent and incredibly helpful. They were flexible with my payment methods, especially since my Argentine credit card didn’t work. They stayed with me at the airport until everything was sorted out, which I really appreciated. Super kind and supportive. Thank you so much for everything—hope to see you again soon!
26 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your wonderful feedback regarding your rental experience in Agadir.
We are delighted to hear that Naoufal and the entire Agadir team provided you with such exceptional service. It is especially rewarding to know that their transparency, flexibility, and willingness to assist you with your payment situation helped make your experience a positive one.
Your comments about the team's kindness, patience, and dedication—particularly their efforts to remain with you at the airport until everything was resolved—are greatly appreciated. Providing attentive and supportive service is something we strive for, and we are pleased that our team was able to exceed your expectations.
We will be sure to share your kind words with Naoufal and the Agadir team as recognition of their outstanding customer service.
Thank you again for choosing NU Car Rentals. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Haidee
won’t make that mistake again
Well,
much like other's complaints ,, they definitely try to whistle past the graveyard as you initial for extra fees, but i’m not sure it’s a whole lot worse than other rental experiences i’ve had.
pretty simple. if you wanna wait for a train, then wait for a shuttle, then 10 minutes to the ghetto of Phoenix, and wait in line for 20 -40 minutes to save MAYBE $100, then this is a good place to go
22 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Jamie,
Thank you for taking the time to share your feedback regarding your rental experience.
We appreciate your candid comments and are glad to hear that, overall, your experience was comparable to other rental experiences you have had.
We understand that our off-airport location may require additional travel time, including airport transportation and shuttle service, and we recognize that convenience is an important factor when choosing a rental provider. We also regret any inconvenience caused by wait times during the pickup process.
At NU Car Rentals, we strive to offer competitive rates and value while providing reliable transportation options for our customers. Feedback regarding transportation logistics, wait times, and the rental process helps us identify opportunities to improve the overall customer experience.
In order for us to share your review with our Phoenix Supplier, please provide us with the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Thank you again for sharing your perspective. We appreciate your business and hope to have the opportunity to serve you again in the future.
Kind regards,
Haidee
Scandless and unethical company
Scandless and unethical company. They rent you a car then transfer it to another company amd then transfer to another. Needed up at u-save in Tampa. Forcing people into buying insurance or having g to put a $2000.00 deposit on the car. So if ypu don't have a limit like that you're forced to but insurance. I sat there while they scammed three people in front of me and then I said wow this seems scandleless. Then the lady kicked me out and refused to rent me a car. No refund nothing.
Thanks for your response. To all who read this. They did not refund me. I disputed this with my credit card company and they were unsuccessful because the have a no refund no one cares or gives a S policy.
10 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Chris,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you described. We understand your concerns regarding the rental requirements presented at the counter, including the security deposit and insurance options, as well as the circumstances that ultimately resulted in your rental not being completed.
We also understand your concerns regarding the interaction with the rental representative and your perception that you were treated unfairly during the rental process. Providing professional and respectful customer service is important to us, and we regret that your experience did not reflect those expectations.
Please note that security deposit requirements, insurance qualifications, and rental eligibility policies may vary by location and are generally outlined in the rental terms and conditions. However, we recognize that misunderstandings regarding these requirements can be frustrating, particularly when they affect travel plans.
We have forwarded your review to our Tampa affiliate for their awareness and internal review under the corresponding support ticket #386026.
Regarding your refund inquiry, since the reservation was made through your booking source, Hopper, we kindly recommend contacting them directly at 1-514-276-0760 or (617) 225-2009 for assistance. Please rest assured that NU Car Rentals did not charge you for this unused reservation.
Thank you again for bringing your concerns to our attention.
Kind regards,
Haidee
Terribly overpriced with hidden fees!!
Terribly overpriced with hidden fees!!! We will never be renting from this car rental again. When we asked more questions and pushed back a little on what the staff was saying (shouldn't this be our right as customers!!) we were then told that they will not rent a vehicle to us. Another person in our party had to do a separate rental because our party of 8 was now stranded!!!! In the end we paid 3x what we should have!!!! NEVER RENT FROM NU CAR RENTALS!!! HORRIBLE CUSTOMER SERVICE. HORRIBLE PRICES AND SOOOOOO MANY HIDDEN FEES!!!
17 April 2026
Unprompted review
Reply from NU Car Rentals
Here's a professional response to the customer:
Dear Jennifer,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand the frustration and inconvenience you described. We regret that the rental process left you feeling dissatisfied with both the pricing and the service you received.
We understand your concerns regarding the fees presented at the rental counter, as well as your perception that certain charges were not clearly disclosed prior to pickup. We also recognize how upsetting it must have been to feel that your questions and concerns were not adequately addressed, particularly when traveling with a larger group and relying on transportation arrangements for your trip.
Additionally, we regret to hear that the situation resulted in your party needing to secure separate rental arrangements. We understand how stressful and disruptive this can be, especially when traveling with multiple passengers.
Please know that we take customer feedback regarding pricing transparency, rental qualifications, and customer service interactions very seriously. Your comments will be shared with the appropriate management team for review.
To allow us to investigate this matter further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver's name
Once we receive these details, we will review your concerns with the location involved.
Thank you for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.
Kind regards,
Haidee
Just where are the shuttle buses
There was construction out at the airport and it was not very clear where shuttle pick-up was. I was concerned that I would be late for my car reservation and was not sure I was in the right area. I called NU and got Adeel. He assured me that my reservation would be good and confirmed the location of the shuttle bus. He even followed up with me to make sure I was on the bus and enroute. He was kind courteous and proactive to my situation. My vehicle was also upgraded to my surprise!
His professionalism is greatly appreciated!
21 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your recent experience with NU Car Rentals.
We are delighted to hear that Adeel was able to assist you during the airport construction and shuttle pickup process. We understand how stressful and confusing airport transportation changes can be, and we truly appreciate your recognition of his professionalism, courtesy, and proactive follow-up to ensure you reached the shuttle successfully.
We are also pleased to know that you enjoyed the vehicle upgrade and that your overall rental experience turned into a positive one.
Your kind words will certainly be shared with Adeel and the Denver management team, as feedback like yours helps recognize team members who go above and beyond for our customers.
Thank you again for choosing NU Car Rentals. We look forward to serving you again in the future.
Kind regards,
Haidee
Not great. Not cheaper.
Well, booked in Expedia. It looked significantly lower than the other rental companies. There are additional steps to take to get to the car rental place, including a shuttle. Annoying. Ok if it's $200 cheaper than the others... great. guess what? It's not cheaper. The ending invoice I thought and was told I'd get my deposit back on, I'm not getting. It is literally the same price as the others and the others do not have all the annoying hoops to jump through. Book at the places at the car rental place, not this place.
4 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Courtney,
Thank you for taking the time to share your feedback regarding your recent rental experience.
We sincerely apologize for the frustration and disappointment you encountered. We understand your concerns regarding the offsite rental process, including the additional shuttle transportation and the inconvenience compared to onsite airport rental providers.
We also regret to hear that the final cost of your rental did not meet your expectations and that you were under the impression your deposit would be refunded differently. We understand how frustrating it can be when the overall rental experience and final charges do not align with what was anticipated at the time of booking.
Please know that transparency regarding pricing, deposits, fees, and rental policies is extremely important to us, and your feedback will be shared with the appropriate team for review.
To assist us in reviewing your concerns further, kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver’s name
Once received, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
I wish there was a zero rating
I wish there was a zero rating, this is the worst company you could ever do business with
30 March 2026
Unprompted review
Reply from NU Car Rentals
Dear Ronald,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience left you feeling so disappointed. We understand how frustrating it can be when service and overall expectations are not met during a rental experience.
Please know that customer satisfaction is extremely important to us, and we regret that we were unable to provide the level of service you expected. Feedback such as yours is taken seriously and helps us identify areas where improvements may be needed.
We would appreciate the opportunity to better understand the circumstances surrounding your experience and review your concerns further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will escalate your concerns to the appropriate team for review.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
My car needed servicingNu car rental so…
My car needed servicing, so I booked with Nu car rental online, only because the price was right. I paid in advanced. However when I arrived tp pick up the vehicle, I could already tell the Latino man at the front desk was a racist, just by the way he greeted us. We rented a simple compact car with no bells or whistles. Just to get around until my car was repaired. The front service man told us we had to pay a 2 thousand security deposit before renting. Making it difficult for us. I told him I have rented in the past & never heard such requirements. If you do not want to be racially discriminated upon & unfairly treated. DO NOT rent any vehicles from this company!! Terrible buisness pratice. Depending on what you look like is how you are charged a security deposit!!
17 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Tanisha,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We are especially concerned by your comments regarding the interaction you had at the rental counter and the way you felt treated during the process.
Please know that NU Car Rentals does not tolerate discrimination of any kind. We take allegations regarding unfair treatment and inappropriate customer interactions very seriously. Every customer should be treated with professionalism, respect, and fairness at all times.
We also understand your concerns regarding the security deposit requirement and the impact it had on your rental experience. Security deposit policies may vary depending on the rental location, vehicle type, payment method, insurance coverage, and other rental qualifications; however, these policies should always be communicated clearly and professionally.
Your feedback regarding:
* Customer service conduct
* Allegations of discriminatory treatment
* Communication of deposit requirements
* Overall rental experience
will be escalated to the Fort Lauderdale team for review.
We would appreciate the opportunity to investigate this matter further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name
Once we receive this information, we will review your concerns thoroughly with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Awful
Awful. Slow and not very upfront with additional fees. Worse than buying a new car. And so far on the other side of town from the airport. Avoid at all costs.
20 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Eric,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding the wait times, the additional fees applied during the rental process, and the inconvenience caused by the location being farther from the airport than expected.
We regret that the pricing and fees were not communicated in a manner that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, and policies before completing their agreement.
We also understand how the location and transportation process may have negatively impacted your overall experience, and we apologize that the service did not meet your expectations.
Please know that your feedback regarding:
* Wait times and overall service experience
* Pricing transparency and additional fees
* Shuttle and location accessibility
will be shared with the appropriate management team for review.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Don’t rent from Nu
Oh my god I wish I had read these reviews before renting! This rental company closes at 7 pm, so if your flight is delayed, you’re out of luck. I ended paying twice as much with over costs, than I would have if I rented with a credible company. The old adage is true, If It looks to good to be true….
18 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Samareh,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your recent rental. We understand how stressful travel delays can be, and we regret that the location’s operating hours and the circumstances surrounding your pickup negatively impacted your experience.
We also understand your concerns regarding the overall rental cost and the additional charges you encountered. Customers should always feel fully informed about rental policies, operating hours, and any applicable fees before completing their reservation.
Please know that your feedback regarding:
* Location operating hours and communication
* Additional charges and overall pricing
* Customer expectations during delayed arrivals
will be shared with the appropriate team for review.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
NU Car stole my money.
NU Car stole my money.
I had to rent another car at Avis.mx which works great.
13 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Andrea,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand your frustration regarding the outcome of your rental situation. We regret that your experience led you to seek alternate transportation through another rental provider.
Please know that we take concerns regarding charges, refunds, and customer experience very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation and the concerns you have raised.
To assist us in investigating this matter further, kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental location and pickup date/time
3. Primary driver’s name
Once we receive this information, we will coordinate with the appropriate team to review your case thoroughly.
We sincerely regret that your experience did not meet expectations and appreciate you bringing this matter to our attention.
Kind regards,
Haidee
Horrible company
Horrible company. They charge hidden fees for adding supplemental insurance and prepaid fuel. They don't tell you that you have to pay several additional taxes and fees that you already paid for the car rental. Also, customer service was not good. Avoid this company like the plague. To the one positive comment that said ignore the outdated negative comments lol, this issue happened on 4/19/2026!
19 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Paul,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental on April 19, 2026. We understand your concerns regarding additional charges, including supplemental insurance, prepaid fuel, and other taxes and fees that you felt were not clearly disclosed during the rental process.
We regret that the pricing and optional products were not communicated in a manner that felt transparent and easy to understand. Customers should always feel fully informed of all charges and options before completing their rental agreement.
Additionally, we are sorry to hear that your experience with customer service did not meet expectations. Providing professional, respectful, and helpful assistance is extremely important to us, and we understand how disappointing this experience must have been.
Please rest assured that your feedback regarding:
* Pricing transparency and additional fees
* Communication of optional products and charges
* Customer service experience
will be escalated to our Salt Lake City Affiliate under Ticket #381706 for review.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
New car rentals has misleading prices…
New car rentals has misleading prices pushed insurance sales pushed toll sales they quoted me 2299 for an extension and as I went to pay it didn't let me get in one of the managers said that that price was incorrect it was $44.99 in which I explained to him that I was going to give him an evaluation on this matter business he acted if though he didn't care when I finished talking to him he said $44.99 and if I didn't want to pay that for me to bring the car back and forget about it and without that was very unprofessional of the stipulations where you can't drive the car out of state and you are the only one that can drive the vehicle being told this after rental I thought was insane their prices are very misleading if you are thinking about renting from new car rental think twice if I had the option again new car rental would not be my choice.
12 April 2026
Unprompted review
Reply from NU Car Rentals
Dear James,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding pricing transparency, optional products, and the communication you received related to your rental extension.
We regret that you felt pressured regarding insurance and toll program options, and that the pricing for your extension appeared inconsistent. We also understand your dissatisfaction with the interaction you described with management and apologize if the response you received came across as dismissive or unprofessional.
Additionally, we understand your concerns regarding rental restrictions, including out-of-state travel limitations and authorized driver policies. These terms should always be communicated clearly during the rental process so customers fully understand the agreement before completing their rental.
Please rest assured that your feedback regarding:
* Pricing transparency and extension quotes
* Communication of optional products and fees
* Customer service and professionalism
* Explanation of rental restrictions and policies
will be escalated to the appropriate management team for review.
We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will review your concerns with the location involved and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
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