Novadown Reviews 

449
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Every night when my 5 year old daughter went to bed she became congested and a nagging cough started. I bought her the soft asthma and anti-allergy pillow and I am amazed that from the first night s... See more

Rated 5 out of 5 stars

We love our new duvets! We did have to wait a while for them due to issues with sourcing down, but in the end we appreciated how fast they were delivered after the factory reopened after Christmas. Co... See more

Rated 5 out of 5 stars

Novadown made me a special fill weight duvet inner after consulting by phone. Clear answers to my questions and a quote were received on the day of my initial enquiry. Delivery was slightly delaye... See more

Rated 5 out of 5 stars

I must just have a quick rave about my wonderful mattress topper from Novadown - it is so comfortable - like sleeping on a cloud. I have really noticed an improvement in my sleep quality since I bega... See more

Company details

  1. Bedroom Furniture Store
  2. also in
  3. Furniture Store

Information provided by various external sources

Novadown, New Zealand’s leading manufacturer of European inspired duvets and pillows, was founded in the 1980’s in Auckland, New Zealand. From the beginning, Novadown made it its mission to offer down and feather bedding products of the highest quality. In 2001 Novadown was purchased by Ellis Fibre, one of New Zealand’s most innovative bedding companies and the founder of the famous Ellis Fibre Original Lavender pillow, and was relocated to Dunedin on New Zealand’s beautiful South Island. The company’s focus on luxury and comfort was emphasized even more when Novadown introduced the most luxurious of all downs – the Hungarian goose down - to the New Zealand market. Encouraged by the success of its Hungarian goose down pillows and duvets, Novadown went out to find other unique and exceptional materials that would offer their customers the ultimate sleeping experience. As a result, Novadown now also offers bedding products made from Alpaca, Bamboo, as well as Down Alternative for especially sensitive people. The care and pride Novadown puts into the creation of its products ensures you have a great sleep – night after night!


Contact info

4.8

Excellent

TrustScore 5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(449)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

You were quite slow to dispatch this …

You were quite slow to dispatch this item. I purchase online quite frequently and most other companies are quite a lot faster dispatching orders than you are (most will dispatch within 24 hours of the order being placed or the next working day).

I would not order from you again if I needed something quickly.

We were very happy with the sale price of the item we purchased.

18 January 2018
Unprompted review
Novadown logo

Reply from Novadown

Hi Claire, thank you for your review. We try to keep our customers as up to date as we can with our expected delivery timeframes on our products by having either a production time, or in the case of the product you ordered, a dispatchment time written in the product description. Unfortunately we did have a delay around the new year due to high demand, and we are working to improve both our dispatch times, and our communication with customers about delays. We will take your feedback on board, and use it to help us going forward. Kind regards, Novadown.

Rated 5 out of 5 stars

Daisy loves her new bed!

Daisy loves her new bed! So snuggly and soft. Great for me that it is washable too. I bought the small and it fits her soft crate that is in the sitting room perfectly, it’s also so light it is perfect to use in the car and at work. You don’t have covers yet in this size but I found an old lodge pillow sized pillowcase in the cupboard, fits brilliantly.

17 January 2018
Unprompted review
Rated 5 out of 5 stars

Excellent product - worth the wait

Purchased a Hungarian Goose Down Summerweight Duvet. Excellent product, beautifully made, perfect weight for summer. A short production delay, followed by professional communication from Novadown and a new delivery timeframe, resulted in receiving our duvet plus a bamboo pillow for the wait. So 5 stars for outstanding customer service as well. Thank you, Novadown.

10 December 2017
Unprompted review
Rated 5 out of 5 stars

Recently purchased the 95% Hungarian …

Recently purchased the 95% Hungarian Goose Down Duvet. It is both very warm and light - just as they say in the advertising. We are extremely pleased with our purchase. We did make an amateur mistake however. We bought a queen size duvet for a queen bed. This does not allow for a great deal for movement during the night if there are two of you fighting for the duvet! Thankfully there is an excellent service that allowed us to send our queen duvet back and have it made into a king at a modest cost. Novadown customer service has been outstanding.

4 December 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look