Every night when my 5 year old daughter went to bed she became congested and a nagging cough started. I bought her the soft asthma and anti-allergy pillow and I am amazed that from the first night s... See more
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See what reviewers are saying
We love our new duvets! We did have to wait a while for them due to issues with sourcing down, but in the end we appreciated how fast they were delivered after the factory reopened after Christmas. Co... See more
Novadown made me a special fill weight duvet inner after consulting by phone. Clear answers to my questions and a quote were received on the day of my initial enquiry. Delivery was slightly delaye... See more
I must just have a quick rave about my wonderful mattress topper from Novadown - it is so comfortable - like sleeping on a cloud. I have really noticed an improvement in my sleep quality since I bega... See more
Company details
Information provided by various external sources
Novadown, New Zealand’s leading manufacturer of European inspired duvets and pillows, was founded in the 1980’s in Auckland, New Zealand. From the beginning, Novadown made it its mission to offer down and feather bedding products of the highest quality. In 2001 Novadown was purchased by Ellis Fibre, one of New Zealand’s most innovative bedding companies and the founder of the famous Ellis Fibre Original Lavender pillow, and was relocated to Dunedin on New Zealand’s beautiful South Island. The company’s focus on luxury and comfort was emphasized even more when Novadown introduced the most luxurious of all downs – the Hungarian goose down - to the New Zealand market. Encouraged by the success of its Hungarian goose down pillows and duvets, Novadown went out to find other unique and exceptional materials that would offer their customers the ultimate sleeping experience. As a result, Novadown now also offers bedding products made from Alpaca, Bamboo, as well as Down Alternative for especially sensitive people. The care and pride Novadown puts into the creation of its products ensures you have a great sleep – night after night!
Contact info
152 Kaikorai Valley Road, 9011, Dunedin
- 0800 55 88 22
- www.novadown.co.nz
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Wonderful updates with this company on …
Wonderful updates with this company on dispatch of item.
Very helpful and sorted problem out …
Very helpful and sorted problem out straight away
Great pillow!
Great quality & quick easy delivery
Great quality & quick easy delivery. Will definitely order again.
Very good pillow servicing and …
Very good pillow servicing and affordable and not waste an expensive pillow. With a new casing it's like a new pillow.
High quality product exactly as …
High quality product exactly as described, easy on-line ordering and delivery.
Happy customer
Every time I’ve purchased an item I’ve been delighted with the quality and service
Purchased two covers for my dogs bed
Purchased two covers for my dogs bed. Deliver time was what the website suggested it would be (about two weeks) and the covers are good quality and fit the bed well. Good pricing also.
Very pleased with the pet bed cover
Very pleased with the pet bed cover, so is the dog :)
Love the products and service has …
Love the products and service has always been fantastic.
You were quite slow to dispatch this …
You were quite slow to dispatch this item. I purchase online quite frequently and most other companies are quite a lot faster dispatching orders than you are (most will dispatch within 24 hours of the order being placed or the next working day).
I would not order from you again if I needed something quickly.
We were very happy with the sale price of the item we purchased.

Reply from Novadown
It is a pleasure to deal with Novadown
It is a pleasure to deal with Novadown. Our parcel arrived very promptly and we were informed when it was going to be sent. Very happy with the service. Heather Burden, Hamilton
Daisy loves her new bed!
Daisy loves her new bed! So snuggly and soft. Great for me that it is washable too. I bought the small and it fits her soft crate that is in the sitting room perfectly, it’s also so light it is perfect to use in the car and at work. You don’t have covers yet in this size but I found an old lodge pillow sized pillowcase in the cupboard, fits brilliantly.
Multiple purchases
I've made multiple purchases and returned a doona for cleaning. Fast, reliable and courteous every time.
Beautiful and high quality products
Beautiful and high quality products. Have purchased Bamboo sheets (which are divine) and great quality pillows. Would always go back for more when needed.
Excellent product - worth the wait
Purchased a Hungarian Goose Down Summerweight Duvet. Excellent product, beautifully made, perfect weight for summer. A short production delay, followed by professional communication from Novadown and a new delivery timeframe, resulted in receiving our duvet plus a bamboo pillow for the wait. So 5 stars for outstanding customer service as well. Thank you, Novadown.
Very helpful and I am very happy with …
Very helpful and I am very happy with my new pillow.
I have a troublesome neck and this is the only pillow that gives me a good night sleep and allows me to wake pain free
Recently purchased the 95% Hungarian …
Recently purchased the 95% Hungarian Goose Down Duvet. It is both very warm and light - just as they say in the advertising. We are extremely pleased with our purchase. We did make an amateur mistake however. We bought a queen size duvet for a queen bed. This does not allow for a great deal for movement during the night if there are two of you fighting for the duvet! Thankfully there is an excellent service that allowed us to send our queen duvet back and have it made into a king at a modest cost. Novadown customer service has been outstanding.
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