Not On The High Street Reviews 

I bought an item. End of transaction. I never agreed to receiving marketing spam

Purchased an item from a seller via Not On The High Street and paid via Klarna, item was unsuitable so contacted seller who advised item was to be returned via Royal Mail Tracked method of postage using sellers own return addressed label, I did as instructed and also advised Klarna of this. Seller received returned item 26/1/26 but did not issue a refund so I sent the first in what was to be a ridiculous amount of emails regarding this matter, seller did not respond and their online email did not exist and their telephone number did not accept calls, the online guidance is that Not On The High Street are to be contacted at that point and advised accordingly which I did, I received a response stating the refund had been made but upon checking Klarna it showed my return had been cancelled as the return could not be tracked this is because the seller had failed to advise Klarna of the return and had gone straight to refund, Klarna also stated they would be resuming collecting payments from me for this item even though they knew they had been fully refunded for this item by the seller but they stated that as the seller had not advised them that the returned item had been received they would have to re start collecting payments from me again for this item, their online advice as well as verbal advice was to contact Not On The High Street and resolve the matter with them. I emailed the Co as there is no other method of contact available and was told by a staff member "Sarah" to just wait, Klarna would catch up and it would all be resolved, this could not be more wrong, THREE days later and Klarna is still showing the same message re the return being refused and payments are to recommence and Not On The High Streets response?, for me to contact my bank!!. I have sent countless screen shots of this message in Klarna clearly showing the seller is to resolve this but no, Not On The High Street for some obscure reason simply cannot or will not do their job and that is to advise Klarna THAT THEY HAVE THE RETURNED ITEM, I have even sent a screenshot of an email from Klarna from a different Co that clearly references a return and I told "Sarah" that this illustrates perfectly the reason why I am having this issue with them and Klarna because I have NEVER received an email confirming a return by Not On The High Street, their response? "we are not that Co". I have wasted literally days over this issue which could so easily be resolved if Not On The High Street and Sarah could just do their job correctly but no, that's just too big an ask, Sarah would rather just bat the issue back to the customer to solve rather than actually try to offer even a modicum of help. In all honesty I would leave a minus rating if only that were possible, avoid this Co at all costs, they have zero customer service skills and zero respect for their customers. Have just read the Co "response" to the many poor reviews and its just a stock fob off "sorry you feel that way, blah, blah", why am I not surprised......

Great communication throughout.
They sent me a preview of what I had customised to make sure it’s all correct, very happy with my experience

Pathetic excuse for a company! Pure scammers! Ordered a valentine card 9 days ago and they can’t even get delivery by today! Don’t even bother responding to any emails, do yourself a favor and block these worthless scamming rats.!!!

I ordered a present for my daughter on Notonthehighstreet and needed it urgently. I settled for next day delivery. I then read some terrible reviews which worried me so I sent them a message saying it was urgently required. They responded to me very quickly and offered to drive the parcel to the depot I. Order for it to be rushed. They were very helpful and the product was delivered in good condition and on time. I was very impressed with the service. Thank you.

My order didn’t arrive and I got no support in when it should arrive or where it is. The support was very automated and same paragraphs over again. Disappointed.

Despite following all instructions to create an account, I was unable to check out. I tried over several days and contacted the help desk who were unable to help.

Then I could not delete my account myself but had to request the help desk to do so. Disappointing experience.

Amazing seller and very fast delivery and response. Great quality product exactly what I was after. Thank you .

Very proactive customer service team!
Very helpful, cannot fault.

Placed an order for a candle holder with 'The Best Room' via NOTHS on 30th Jan. When I tracked my order, there was a delay with dispatch. I contact 'The Best Room' via NOTHS on 5th Feb & received a reply to say that they had moved warehouse but that my order would be dispatched that day. Sadly that was a lie, my order had still not been dispached by 11th Feb. I then bypassed the time wasting seller & requested a refund from NOTHS. At least the refund was processed quickly. Had I read the reviews here I would never have ordered from NOTHS or 'The Best Room' - gotta laugh at the irony of the retailers name!

The absolutely appalled by the experienced gained by this company. I still have not received two pieces of jewellery the I ordered from the little keepsake company. I have payed & it has been taken out of my account but no goods even after contacting the company directly twice & NOTH. Do not buy from this company !

Very helpful and quick responses

Have no idea what they are doing. You order something, pay in full, then they come back and say the order cannot proceed with personalisation on it. You then say forget that part and send please and then get told on 3 more occassions that they are waiting to hear from you!!! They are not reading anything sent to them...

Excellent service, easy to order lots of help if you make a mistake. Kept up to date on order.

Fast delivery
Very helpful when it came to returns

I haven't received what I bought because I forgot to put the street number on my address.
The seller, instead of contacting me - they had email and phone number - sent it like that and of course I didn't receive it.

I don't call this good service.

Credit card wallet ordered, paid for and order confirmed. However no product was received after 8 days and NOTHS proved unable to/ unwilling to contact the seller to ascertain the issue.
NOTHS communication was poor and then stopped.
I have ordered another card holder via a more reliable seller directly
Cost me £30 to find out NOTHS are unreliable
Caveat emptor….