I ordered an amended version of a product from one I had ordered previously, but their subsequent email had details of my first order, not the amended one. When I queried this I was told it could not... See more
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Review summary
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Reviews shaping this summary
Awful customer service! You are quite good at sending, money off emails and notes etc for promotions, but when I need to contact, no email getting through, and I’ve tried x4 now. Please can you... See more
Company replied
I ordered a green glass jug with silver neck and handle for my husband to celebrate our emerald 55th wedding anniversary. In the advert it said it could be customised so I added an inscription to com... See more
Company replied
Not one, but two deliveries that have turned up without any notification and now I have to do the chasing. PLEASE don't think it's "the Seller's" responsibility as products are bought through your we... See more
Company replied
Company details
Written by the company
Our purpose is to connect the best small creative businesses with the world!
Contact info
United Kingdom
- info@notonthehighstreet.com
- www.notonthehighstreet.com
2.6
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Not On The High Street
What lovely feedback, thanks for leaving this review for us.
All the best,
Customer Service
Plates
Because the items weren’t going to arrive when I needed them I cancelled the order and they have been very good in helping me with this
14 April 2026
Unprompted review
Reply from Not On The High Street
Thanks for taking the time to leave your review, Denise!
We're sorry to hear that your order didn't arrive in time, but glad to hear that we were able to help.
Best wishes,
Customer Service
Very good service James was very helpful
14 April 2026
Unprompted review
Reply from Not On The High Street
Hello Mark,
Thanks for taking the time to leave a review!
We're really glad that James could help, and we'll pass on your kind words.
Best wishes,
Customer Service
Helped me very quickly the item just…
Helped me very quickly the item just arrived
14 April 2026
Unprompted review
Reply from Not On The High Street
Hello Michael,
Thank you for leaving us a great review.
We're really glad that we could help!
All the best,
Customer Service
Bad experience
Bad experience order looked nothing like it looked like on the website they wouldn’t return it either never again
2 March 2026
Unprompted review
Reply from Not On The High Street
Dear Janette,
Thank you for taking the time to leave a review, and we're sorry to hear that you are unhappy with your experience.
Our customer service team are reaching out to you via email to see if your enquiry was addressed appropriately or if there is anything else we can do.
Kind Regards,
Customer Service
The personal touch
The personal touch. Felt like being with the person and interacting to both our benefits. Unusual in these day and a joy to work with!
10 April 2026
Unprompted review
Reply from Not On The High Street
Your review is a delight to read, it's made our day! Thank you so much, Carlos!
Best wishes,
Customer Service
Great customer service and quick…
Great customer service and quick response. Very satisfied.
13 April 2026
Unprompted review
Reply from Not On The High Street
Thank you for leaving a brilliant review! We appreciate it,
Best wishes,
Customer Service
No parcel ordered 3 weeks ago in the UK…
I have been waiting for a parcel since the 25.3.26 it was a birthday present but the date has gone. Still no communication from the firm who happily took my money, I won't be using Etsy again - which is a shame that one company can cause problems for everyone else..
13 April 2026
Unprompted review
Reply from Not On The High Street
Dear Nicki,
Thanks for taking the time to leave your feedback. We are very sorry to hear that your order hasn't arrived.
If your order was placed with us here at Not On The High Street, could you please send us an email confirming your delivery address to info@notonthehighstreet.com, including your order number. We can, of course, take a further look into this for you.
Kind Regards,
Customer Service
Primot resolution
Unfortunately my order didn't arrive, however Customer Services were prompt in issuing a refund. Very impressed with how quickly it was resolved.
13 April 2026
Unprompted review
Reply from Not On The High Street
Hello there,
Thank you for leaving valuable feedback.
We're sorry to hear things didn't work out for you with your order; however, we appreciate your kind words about the help you received from Customer Service.
Many thanks & best wishes
Customer Service
Almost a month
I ordered an item 15th March and my money was taken almost straight away, then I found out it would be delayed only by searching to see when I would be receiving it. I have sent 5/6 emails and all I’ve really received back is would I like to cancel it and not when I will be receiving it or I will be receiving an email from the seller within 1 working day which doesn’t happen. It is now 11th April and I am still waiting on my item or an email telling me when I will be getting it. Almost a month waiting for standard delivery
11 April 2026
Unprompted review
Reply from Not On The High Street
Hello there,
Thank you for leaving a review. We're very sorry to hear about your experience.
Please could you email us at info@notonthehighstreet.com and provide us with your order details, allowing us to review if your enquiry was addressed appropriately or if there is anything else we can do.
Kind Regards,
Customer Service
Very helpfull
9 April 2026
Unprompted review
Reply from Not On The High Street
Thanks for taking the time to share your experience, Marie. We're pleased we could help.
Best wishes
Customer Service
I downloaded the NOTHS app & ordered 2…
I downloaded the NOTHS app & ordered 2 items from Marquis & Dawe. I entered my credit card details & all seemed fine. I hadn't received any order confirmation or delivery details but the payment went onto my bank, pending as it was a bank holiday. I sent emails to NOTHS& M & D, this morning I called M & D & spoke to Beth, who told me to contact them if no news by Friday.
However, in your recent email, the order has been cancelled as it can't be processed. This isn't a good 1st experiencevof this app. It may be beneficial to have a customer service phone number as emails & chats cross over each other & communication is poor.
7 April 2026
Unprompted review
Reply from Not On The High Street
Dear Mrs Brooke,
Thank you for taking the time to share your experience. We're sorry you were let down.
We're always looking for ways to improve, so we'll take a look into this further. If there is anything we can help with in the meantime, or if you have any further feedback, please always let us know via email - info@notonthehighstreet.com.
All the best,
Customer Service
Very quick response and efficient email.
2 April 2026
Unprompted review
Reply from Not On The High Street
Hello Eileen,
Thank you for leaving us a great review.
We're always on hand to help.
All the best,
Customer Service
Happy customer
Lovely personalized product from one of the sellers with good communication throughout
31 March 2026
Unprompted review
Reply from Not On The High Street
We're so glad you're happy with your purchase, Rosanna.
Thank you for supporting small Brands! It means the world to us.
Best wishes,
Customer Service
Don't bother using - Not helpful when things go wrong !
Ordered from Charlie Boots via Not on the High Street.
The item never arrived, the seller was unhelpful and did not resolve the issue.
Customer service at Not on the High Street did nothing to support me and just referred back to the seller.
Solved it myself by getting a refund via PayPal.
16 March 2026
Unprompted review
Reply from Not On The High Street
Dear Jane,
Thank you for taking the time to share your experience. We're sorry you were let down.
We're always looking for ways to improve, so we'll take a look into this further. If there is anything we can help with in the meantime, or if you have any further feedback, please always let us know via email - info@notonthehighstreet.com.
All the best,
Customer Service
Very poor Customer Services
Not one, but two deliveries that have turned up without any notification and now I have to do the chasing. PLEASE don't think it's "the Seller's" responsibility as products are bought through your website!
Time to find another outlet for my purchases.
1 April 2026
Unprompted review
Reply from Not On The High Street
Dear Austin,
We value your feedback and appreciate the time you took to share your experience.
We're sorry you have not had a smooth experience with the delivery of your order. Our team will reach out to you via email to help you further.
All the best,
Customer Service
Item ordered from here never arrived
See title and avoid this site. Absolute rubbish
13 March 2026
Unprompted review
Reply from Not On The High Street
Hello there,
Thanks for taking the time to leave your feedback. We are very sorry to hear that your order hasn't arrived.
If you could send us an email confirming your delivery address to info@notonthehighstreet.com, including your order number, we can of course take a further look into this for you.
Kind Regards,
Customer Service
GREAT CHOICES.
Use this site especially for Cards for many occasions.great choices and different from the usual shops very helpful staff to if any issues.
26 March 2026
Unprompted review
Reply from Not On The High Street
Thank you for your continuous support, Anne! We're so grateful that you took the time to share such a thoughtful review.
Best wishes,
Customer Service
Order processing system through PayPal…
Order processing system through PayPal does not work correctly. I ended up with 3 pending payments with PayPal, none of which went back to Not On The High Street to place the order. When I reached out to Not On The High Street customer service for advice on what I could do they didn't read my first email properly and blanked the second one. Really disappointed that having used NOTHS for years with hardly a problem and great Customer Service the couple of
times I have needed help, this time their Customer Service has proved to be so poor.
26 March 2026
Unprompted review
Reply from Not On The High Street
Thank you for taking the time to share your experience. We're sorry you were let down.
We're always looking for ways to improve so we'll take a look into this further. If there is anything we can help with in the meantime, or if you have any further feedback, please always let us know via email - info@notonthehighstreet.com.
All the best,
Customer Service
Not a company to trust.
Not a company to trust.
They accept responsibility for nothing.
If the product isn't right they don't want to know, contact the supplier.
If the product isn't delivered on time, it's not their problem, contact the courier.
No reply from the company after 24 hours.
Will not be using them again.
24 March 2026
Unprompted review
Reply from Not On The High Street
Dear Me Wiltcher,
Thank you for leaving a review. We're very sorry to hear about your experience.
If you still need help, please email us at info@notonthehighstreet.com and provide us with your order details, allowing us to review if your enquiry was addressed appropriately or if there is anything else we can do.
Kind Regards,
Customer Service
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