Not On The High Street Reviews 

Well was not helped at all and would never again shop with a company that has no customer service.

She changed my email address for me as I put it in wrong and found my order so it was good to here as I got worried I didn’t get confirmation at the time I ordered

I'd give a zero star review if possible. I bought an item, got notification it was on its way. It should have been dispatched 2 weeks ago but hasn't been. I've tried to follow the instruction to contact seller, etc and nothing. The item was meant to be a Christmas gift, I had to buy something else. I'm going to contact my credit card company to get a refund. Avoid

I would totally recommend this seller….i had an issue but this was resolved in lightning fast time and it was over the Christmas holidays. Product is beautifully presented and sent out really quickly

Updated review.

NOTH Customer service worked hard to sort things out, and Querty, the seller, were superb. NOTH is a great idea, a bit like Etsy for gifts and day EXPERIENCES, just takes getting used to order system. I like the idea enough to continue with them.

I ordered and paid for a burnt orange scarf for my wife as xmas pres
wrong colour arrived so called Forest Co in Totnes. they promised to send correct colour and I agreed to pay for a second scarf if my wife liked them as a presrnt for her birthday on 2nd Jan. Nothing has been sent and Elaine will not respond to emails or answer phone.AVOID THIS COMPANY

Very disappointed with their response when I wasn't happy with one of their traders.
Would not use again.

Ordered scarf with initials and boxed. Did not come in a box was a net bag. Was told the heart did not come with box but details not clear... The initials were added without any care so where they put the initials was right on the butterfly motif so looked awful. Was told would resend but got an empty box 2 days before Christmas with no scarf. Was told that there's been miscommunication and now would not be able to send scarf out In time. They did refund but would not use again.

Ordered a christmas present on 2nd of December and still not received it this is christmas eve with little to no response still didnt receive it January 6th but I have contacted then and they have got back to me with an apology and another one is being made

This review is not just about a seller, but about Not On The High Street’s handling of customer complaints.

I ordered a personalised Christmas gift in good time. The item arrived late and was not personalised at all, despite being advertised and sold as such. After repeated attempts to resolve this directly with the seller, I contacted Not On The High Street for support.

I was told they would not assist and that I had to deal with the seller myself, despite clear evidence that the item was not as described and that the seller had been slow to respond. At no point did NOTHS step in to mediate or offer meaningful consumer protection.

What is particularly disappointing is that I was not sent a Feefo review link for this order. This feels very convenient, given that customers are only invited to leave reviews in certain circumstances. Platforms that cherry-pick feedback do not present a balanced or honest picture of customer experience.

That is why I’m grateful to Trustpilot for allowing open, transparent reviews without filtering out negative experiences.

Based on my experience, if something goes wrong with an order, you are largely on your own, regardless of how well documented the issue is. I would think very carefully before ordering personalised or time-sensitive gifts through this platform.

I had a problem and they sorted it straight away

Not once have Not On The High Street or any of the sellers I have ordered from ever let me down. I have shopped with them since the beginning. I have had so many bad experiences in the past 2 years, this year being the worse, with big companies not fulfilling their orders or living up to their own mandates. Customer service for big companies no longer exists in the Uk for online shopping, which is distressing given the state of our town centres. I have not been able to interact with a single real person in the last 3 weeks. The only successful and error free service I have had this year has been with Not On The High Street and they deserve a shoutout. Thank you for caring about your customers

This is the first time I have used 'not on the high street' & I found the customer care service excellent. I will definitely use this site again & would strongly recommend it to my friends.

Ordered a gift at the beginning of December and still not arrived 22 days later. They said it’s not them it’s the third party seller. As far as I’m concerned they are the seller!

I ordered two gifts for my grandparents, paid express delivery. The money came off my bank and the gifts are still in the basket I have provided them multiple emails including contacting the sellers with no response...be aswell cancel and refund!
Not impressed at all.

If I could give a negative I most certainly would. I paid £60 for a personalised sweatshirt for Xmas with the delivery time of 5 days. 29 days later I have not received anything and despite several emails to customer services have not had any response. I’m now going to have to do a claim back from my bank to recover my money and try and find an alternative item.

Avoid at all costs.

I ordered a pair of earrings, I did not receive them, after a few weeks , I contacted their customer services department , they were very helpful, and responded straight away, they contacted the seller for me, who responded telling me they were sending out the item again, as the first item was lost in transit , I did receive my item, I would deffently recommended this company

Delivery not arrived,obviously froma third party selling on their site and no responsibility offered by not on the high street.

I have to say if I read the reviews I probably wouldn’t have ordered but I can honestly say the pug candles I have received are absolutely beautiful and I have now ordered and received 3 of them and all 3 are perfect one is for a gift and I know my daughter will be as pleased as me so don’t take to much notice of the reviews try yourself 🙂