notebooksbilliger.de AG Reviews 

11,919
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

One of the last brick and mortar PC store chains in Germany. Personnel is always nice, and at least twice in past years it happened to have just the selection i need at reasonable prices. Recommen... See more

Rated 5 out of 5 stars

Very good! I wish to have more flexability with delivery in other European countries since DHL deliver everywhere. I also wish to have an option to change amount of RAM because i had to do it myself.

Rated 4 out of 5 stars

Acer Cash-back promotion were only German citizens, But Notebooksbilliger.de made it up for offering us half amount of offer. we are appreciated. 5-6 days delivery in Black friday time, due to B... See more

Company replied

Rated 1 out of 5 stars

For the last 3 years our company purchased more than 50k in computer products, we ONLY activated the warranty 2 times, the 2nd time, they rejected to solve the issue staying is water damage. This... See more

Company replied

Company details

  1. Computer Store

Information provided by various external sources

Liebe notebooksbilliger.de - Kunden, vielen Dank, dass Sie uns bewerten wollen! Über positive Bewertungen freuen wir uns immer, und auch negative sind für uns interessant – denn wenn uns keiner sagt, was bei uns nicht so gut funktioniert, wie sollen wir’s dann je besser machen?! Kritik lassen wir uns auch gerne direkt sagen – schreiben Sie einfach eine Mail an feedback@notebooksbilliger.de! Sollten Sie mit uns nicht 100%ig zufrieden sein, geben Sie uns die Chance, das wieder wettzumachen! Ihr notebooksbilliger.de Team


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4.1

Great

TrustScore 4 out of 5

12K reviews

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Replied to 84% of negative reviews

Typically replies within 24 hours

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4.1

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(11,919)

1,227 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Service

All was good. I just bought a logitech keyboard and mouse set. Found the best price on notebooksbilliger.de compared to other websites.
made the order online and chose that the payment and collection of the item be in the Munich store. It took only 1 day for the order to reach Munich store and I collected it the same day.

So in general I would highly recommend notebooksbilliger.de

1 February 2022
Unprompted review
Rated 5 out of 5 stars

Great service, fast delivery.

Ordered the RTX 3070 Ti and received it two days later (shipped from Germany to Netherlands). Excellent service and fast delivery from NBB.

13 January 2022
Unprompted review
Rated 1 out of 5 stars

Worst Onlineshop in mankind!

Worst Onlineshop in mankind!
As authorized nVidia reseller for the founders edition 3000 series, they are the only seller for Germany & Netherlands. If you manage to get a card in your cart, you fail in the checkout process, because the whole site is just awful. You cant choose an adress, your payment wont get accepted. Even if you are succesful, in the last step your carts get cleared and you have nothing.
Imagine its 2022, we fly to the Mars and achieved so much. But NBB cant keep their servers running. Dont buy in this shop, they dont even deserve 1 cent from you!

11 January 2022
Unprompted review
Rated 1 out of 5 stars

I try buy an Nvidia FE VGA almost a…

I try buy an Nvidia FE VGA almost a year....but the NBB is a piece of "somihing brown" and they dosn't try protect the real human buyers from scalpers and bots.
And NBB and Nvide use GEOBLOCKING what is not legal insite of EU.....

11 January 2022
Unprompted review
Rated 1 out of 5 stars

On multiple occasions

On multiple occasions, I have added a specific GPU from the shop to my cart. Reached checkout, entered all details, selected shipping method, entered my CC details, then their website crashes. After a refresh, item from MY CART disappears and is already sold out.

SORT IT OUT!!!!!

11 January 2022
Unprompted review
Rated 1 out of 5 stars

Dont cares about its customers

Acting as a Nvidia Founders Card reseller NBB didn't manage after 1 year to deploy a decent randomized queue for customers to buy a Founders Edition GPU- Instead they still just let customers fails against faster bots on their website, but don't care about it as long as it generates clicks on their website.

11 January 2022
Unprompted review
Rated 1 out of 5 stars

Retailer accusing me wrongly of Fraud / I informed Police & Consumers Right Organisation

I was buying an used EIZO monitor from this retailer. Since me and my wife were not satisfied with the screen resolution, we used our 2 wks cancellation rights to return this monitor to the retailer
When the retailer received the returned monitor, he responded that this monitor is not from him / that I have done fraud of not having returned the correct item (because the serial number is not identical as mentioned in their database).
In addition, he states that the producer checked the serialnumber of this monitor mentioning that the serialnumber is unknown.
Since the retailer wrongly accuses me of fraud for a mistake which he made in his database, I informed the police and my lawyer as well the consumers right organization.
The retailer already decided without my consent to send back this monitor to me. As soon as I receive this monitor, I will check if this product is really fake (not from the producer EIZO). If yes, I go immediately back to the police.

16 December 2021
Unprompted review
notebooksbilliger.de AG logo

Reply from notebooksbilliger.de AG

Dear M Lochner,

As we have informed you, the serial number on the device you sent in does not exist in our system. we have also checked with our supplier and the serial number is also unknown there - it was never sold to us.
For this reason, we have sent the item back to you.

Best regards,
Marco - notebooksbilliger.de Team

Rated 2 out of 5 stars

Big delivery delay

I have bought a couple of times laptops and other tools from them...
But by my last order of a desktop PC with monitor...only the monitor came (even that one, later than expected).
Why did they processed the monitor order but not the PC, which was way more important and expensive?
After contacting their support,they couldn't change my sending to a ''same day delivery'' which is available for the PC, even if I was willing to pay for it.
The big problem is that my business depends on that and now I'm delayed for 1 week (and who knows how much longer)...Lesson learned...

30 November 2021
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service, and the online chat isn't at all helpful, especially Tim who's surname changes from chat to chat and is very rude and abrupt.
Asked him to escalate to his manager or provide a managers name, and he just cut the chat off twice when I asked.

25 November 2021
Unprompted review
Rated 1 out of 5 stars

I bought an Imac as a business and…

I bought an Imac as a business and after one week they cancel my order. No email or any other comunications about the status of the order. I placed two orders before and everything goes fine

23 November 2021
Unprompted review
notebooksbilliger.de AG logo

Reply from notebooksbilliger.de AG

Dear Mr. Sega,

Thank you for your feedback.

We regret that the order was cancelled. The reason is that the VAT ID you provided contained an error. You were already automatically informed of this fact on the day of the order. Please check your spam folder if necessary.

As the error was not corrected, the system cancelled your order after one week.

Best regards,
Your notebooksbilliger.de Team

Rated 1 out of 5 stars

Wasted a lot of my time

They sent a phone with defect for repair, made me wait for months, and then sent it back with no repair made and didn't tell me this over email or offer a refund because it couldn't be fixed.

18 November 2021
Unprompted review
notebooksbilliger.de AG logo

Reply from notebooksbilliger.de AG

Dear Ms. Wei,

Thank you for your message.

We are very sorry about the case and the inconvenience caused to you.

We have reviewed the case and found an error on our end. We are happy to offer you a full credit for the device. You will receive the information for this by e-mail.

Best regards,
Marco - notebooksbilliger.de team

Rated 1 out of 5 stars

terrible experience, scam and fake seller.

le experience, scam and fake seller. i ordered gpu and it was not delivered, after many emails order cancelled and money still not refunded!!! keeping money since 22.10.2021. i may need to contact bank as last resource to put them on black list and return money to card/bank account. avoid to buy anything for any cost! it is just scam!
update: 20.11.2021 after a month these scammers still didnt return a money. AVOID!!!!! AVOID!!!!!!AVOID!!!
Update 23.11.2021: Not really surprising that after weeks of scamming, you want to move responsibility somewhere else. Point is very simple. You are offering what you are not able to deliver and keep money for more than month. I do not wish to anybody to have a need to communicate with this company. liars! go to mindfactory, caseking and other credible companies which are delivering as promised immediately after payments. these scammers are fake!!!! you will never get goods and money only if you are lucky.

5 November 2021
Unprompted review
notebooksbilliger.de AG logo

Reply from notebooksbilliger.de AG

Hello Vio,

thank you for your message.

As we had already informed you, we never actually claimed the money. Our payment system works in such a way that the money is only taken out as soon as the order is shipped. Since your order was cancelled before it was shipped, this never happened.

Rather, the problem here is the pre-reservation by your bank. We therefore ask you to contact your bank to have the amount cleared again.

Best regards
Your Notebooksbilliger.de Team

Rated 1 out of 5 stars

Failed Compensation

This happened to my pack of fans, there is one broken inside. I brought it to NBB Stuttgart, the staffs said I do not need to re-order them. They will send me a new one later. Then today I received and email said that they will refund me the money because they do not have stock in time. But on the website, there are stocks BUT with higher price. I think it is UNFAIR and SCAM to customer.

30 October 2021
Unprompted review
Rated 1 out of 5 stars

Selling the Nvidia Founders GPUs under the counter only to the selected customers

They are the only official seller of Nvidia RTX Founders Edition cards in Germany, Austria and Netherlands. If you are lucky enough to order a card from them for MSRP and your payment goes through and you have the order confirmation, they cancel it in a few hours under some stupid excuses. You can ask 3 different support reps why it was cancelled and you will get 3 completely different stories. I had several successful orders for different GPUs, made on different days and all were cancelled. However German Ebay is somehow full of the cards on the same day after such drops, with the scalpers (same accounts after every drop) that have multiple cards of each model.

27 October 2021
Unprompted review

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